Telco testing reveals some Samsung mobile phones unable to call emergency services

ABC NEWS (Australia)

Telstra testing has revealed some Samsung mobile phone users may be unable to call triple-0 in an emergency, with more than 70 models found not to be connecting properly.

Transcript

00:00Telstra says 11 models of older Samsung Galaxy phones have been affected by the issue with

00:09potentially up to 60 other models requiring urgent updates. They say all affected customers

00:16will have 28 days in order to replace those devices with those potentially affected already

00:22notified by text or SMS. The telco says those who own the models that need to be replaced

00:28will be blocked from its network if their phones are not replaced within 28 days of being notified.

00:36Amongst the models affected the 2017 Galaxy J5 and Galaxy S7 Edge. Telstra says testing showed that

00:44the phones were not connecting to the Vodafone network when trying to make 000 calls but only

00:50when the Telstra or Optus networks were unavailable. The Australian Communications Consumer Action Network

00:57says potentially up to 50,000 Optus customers and up to 50,000 Telstra customers could be affected

01:05by the outage. Samsung says they're working closely with their carrier providers to ensure all their

01:11devices work reliably in an emergency situation.

Category

Transcript

Be the first to comment

Recommended