00:00Another day, another Optus apology.
00:05I'd like to apologise to the Optus triple zero network outage.
00:10This time from the boss of the Telco's parent company, who flew to Australia to meet with Optus executives about the fatal triple zero outage.
00:19The incident on the 18th was a process related incident. People made mistakes.
00:25What is the problem?
00:27That's a complex question and I apologise for making that observation, but it is a complex question.
00:37The Singtel boss promising changes will be made.
00:40I'm here to support the Optus board and management and to make sure that future recurrence of this will not happen.
00:48But there's already been another outage. On Sunday, multiple people in New South Wales couldn't call triple zero.
00:55We are still investigating that and in due time I think Stephen will be sharing more once we have the facts of the case.
01:02Optus CEO Stephen Rue fronting the media but not talking. His boss asked multiple times whether he supports him.
01:10We brought in Stephen 11 months ago to transform Optus. It is very early days. It takes time to transform a company. He is here to provide the solution.
01:21But it's not just Stephen Rue's performance that is in the spotlight.
01:24Nearly two weeks after this incident occurred, the communications minister has today met with the Telco's leadership team.
01:31Annika Wells asking them to appoint external advisers to help but showing little confidence when asked if Australians can be assured such an outage won't happen again.
01:42That's a question you should put to Optus.
01:44We are calling for an independent inquiry and we want action from this government on the whole triple O ecosystem.
01:52The minister rejecting calls for further investigations but conceding there's still more she needs to learn.
01:58I'm still a new minister to the industry so I would say I'm listening to everybody at the moment.
02:02More questions than answers in the midst of a rolling crisis.
02:06More questions than answers to others.
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