00:00Greg Ross runs a bus company from Magnolia on the Fraser coast, where the lack of mobile
00:08phone reception makes it hard to contact drivers and customers.
00:13I've told them before, if you can't get me on the phone, look to the south east and look
00:17for the smoke signal, you might be able to read that better than get me on the phone.
00:21He says it's got worse since the 3G network was shut off in October.
00:27When the phone rings you've got to belt out the door, sit on the step out we've got out
00:32the front in the rain, hail or sunshine to talk on the phone, otherwise you get dropped
00:37out.
00:38It's the same for Glenwood resident Leonie Evans.
00:42It's not working.
00:43Struggling to reach clients for her cleaning business, she's worried what would happen
00:48in an emergency.
00:50Now we're not even getting the phone calls, we can't ring out half the time, and this
00:55is the problem, not even getting text messages.
00:58In a statement, the Federal Minister for Communications Michelle Rowland said she was aware of concerns
01:04about reduced services in the Wide Bay, and the government is engaging with Telstra about
01:11the complaints.
01:12Telstra has been working with customers to troubleshoot since the switch off, and in
01:17most cases says it's not coverage related.
01:21But Mr Ross isn't convinced.
01:24There's no reason why we shouldn't have service 100% all the time here.
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