Hackers dump 5.7m Qantas customers data onto dark web: what happens next?

Australian Community Media

Personal details of nearly 6 million Qantas passengers have been leaked online after a breach in July, 2025. As calls for accountability grow, here’s what affected customers should know and what’s coming.

Transcript

00:00What happens when your personal data ends up on the dark web?

00:04That question is now facing millions of Aussies after hackers released personal information

00:09from 5.7 million Qantas customers. There's a subset of everything that they

00:14alleged they had and I'm sort of using the words carefully here because they're criminals on an

00:18underground forum so they say a lot of things. Those six corpuses of data have been released

00:23and they do appear to be what they were alleged to be. Data including names, emails, phone numbers,

00:29birthdates and frequent flyer numbers has reportedly been leaked although no financial

00:34or passport details were taken. The breach was linked to a wider cyber attack affecting more

00:39than 40 companies back in July 2025 after hackers infiltrated a salesforce based system by impersonating

00:47employees. If you received an email from Qantas at the time, take note of what information had

00:52been reported as stolen and watch for phishing scams and fake calls. There is also a dedicated

00:59helpline for affected customers that offers identity protection support.

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