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Inside the Vets Season 1 Episode 1
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00:00Oh, that's why they spelt out V-E-T instead of saying it.
00:06Clever.
00:07Oh well, I always get treats when I'm here anyway.
00:10Oh, hello.
00:11Fern Britton Inside the Vets, brought to you by Petplan Insurance.
00:16Here she is.
00:17A puppy with the best haircut in town.
00:21Just make sure you're not swollen under there.
00:24Known as a nation of animal lovers,
00:26the UK is home to 36 million household pets,
00:3112.5 million cats, 13.5 million dogs,
00:35and not to mention all the other creatures, great and small,
00:40that we welcome into our families.
00:43And in this brand new series,
00:44we'll be finding out what happens
00:46when our fur-legged friends are in need.
00:51I'll meet their devoted owners
00:53and the expert staff who treat them.
00:55From the routine...
00:57Emergency ward 10.
00:58I'm your girl.
01:01..to the life-saving.
01:03And everything else in between.
01:06I could sit here all day and talk to these doggies.
01:09..we'll capture the intense bond between owners...
01:12Hello, darling. Hello, sweetheart.
01:16..animals and the vets.
01:18Good girl.
01:19And we'll also see some of the special skills
01:22man's best friend deploy in a life-or-death situation.
01:27A search-and-rescue dog
01:28is trained to locate live casualties.
01:31Good girl.
01:32So, join me, Fern Britton,
01:34on a roller-coaster of emotions inside the vets.
01:38Just north of the city of Bristol
01:40is the residential suburb of Henlees,
01:42a tangled maze of pretty Edwardian streets.
01:44It's here that husband and wife team Andy and Amy Valencia
01:48set up their veterinary clinic five years ago
01:50after entering the world of vet medicine 17 years ago.
01:52Together, they run this independent practice
01:53in the heart of the community,
01:54for the community.
01:55For the community.
01:56Dr. James Greenwood also practices with Andy and Amy.
01:57Dr. James Greenwood also practices with Andy and Amy.
01:59And they are in the heart of the community.
02:01For the community.
02:02Dr. James Greenwood also practices with Andy and Amy.
02:03And the city of Bristol is a residential suburb of Henlees,
02:04a tangled maze of pretty Edwardian streets.
02:05It's here that husband and wife team Andy and Amy Valencia
02:07set up their veterinary clinic five years ago
02:10after entering the world of vet medicine 17 years ago.
02:13Together they run this independent practice
02:16in the heart of the community.
02:18For the community.
02:19Dr. James Greenwood also practices with Andy and Amy.
02:21Their friendship was forged in their uni days,
02:24their veterinary paths crossing over the last decade.
02:29Together they have graciously extended an invitation
02:32for me to join them and their dedicated veterinary nursing team
02:36to see firsthand what it's like to be inside the vets.
02:40They are so cute.
02:44For most pet owners, the vets is almost like their fourth emergency service.
03:01Nearly three quarters of owners believe their pet's health is as important as their own.
03:06Which is why on a cold spring Bristol morning,
03:09these pet parents have brought their animals in for a range of treatments.
03:15We've got Henrik with you.
03:16Hi Dandy.
03:17Do you want to pop on in with me too?
03:18Sure.
03:19And first to see our vets is newbie cat dad, Josh, with his moggy Henrik.
03:24How's Henrik been?
03:25Er, he's pretty good.
03:27Vet nurse Ella is admitting Henrik in for a castration.
03:31And he's having a microchip too?
03:33Yes, please.
03:34Perfect.
03:35Hello.
03:36Lovely.
03:38Surgery-wise, it shouldn't take too long.
03:40It's probably maybe like a ten minute procedure.
03:42So I guess pick him up in the afternoon.
03:43Yeah, and we'll give you a call as soon as he's done,
03:45just to let you know how it's all gone.
03:47Oh, good.
03:48See you soon.
03:49While Henrik is taken through to the nurses for his pre-op checkup,
03:53I catch up with his owner, Josh.
03:56So you've just brought Henrik in.
03:58Tell me how you met him.
04:00So he's a new addition.
04:01I used to live in London and I've got a very trusted mechanic who looks after my old vintage Land Rover.
04:08His name's Henrik.
04:09And we were sitting talking and from underneath my Land Rover comes this little meowing.
04:15So I put my head under and this little black cat appears.
04:19So we took him to the vet and the vet gave him a once over, said he's a really healthy cat.
04:24And that we can either send him to the RSPCA or take him home.
04:29So he had no chip?
04:30He had no chip, no collar.
04:32So you said?
04:33So I said, I'll take him.
04:34And his namesake, after the marvellous mechanic Henrik.
04:38So we call him Little Hen, which is very cute because he's very small and tiny and petite.
04:43So I think it suits him, but to have such a formal name, I think is actually quite fun.
04:48Yes, correct.
04:49And when he's naughty, he gets called Henrik.
04:51But the rest of the time, it's Hen.
04:53How long have you had him?
04:54So I had him, it was just after New Year's, so about a month now.
04:58Well, I'm going to be not exactly assisting, but certainly watching.
05:02Look after him.
05:03And I will.
05:04I'll hold his paws while he's asleep.
05:05Brilliant.
05:06Don't worry.
05:07He's going to be fine.
05:08Excellent.
05:09You better go and get yourself a cup of tea and have a rest up, because I know it's
05:13a nerve-wracking time.
05:14I think so.
05:16Just listen to your heart, OK?
05:19Once his vitals are checked, it's over to James to start the pre-meds.
05:23And as cats can be quite nervous, through trial and error, they've engineered a simple
05:28way to keep Henrik calm.
05:30I can feel his tail wagging against me.
05:32He's lashing.
05:33Which is normally a sign that he's feeling a little bit nervous as well.
05:37There.
05:38You're OK.
05:39Right.
05:40Let's see if we wrap him up in this big towel.
05:44OK.
05:45Yeah.
05:46If you're quick.
05:47Quick.
05:48Oh, I'm sorry, can I?
05:50OK.
05:51Done.
05:52Well done.
05:53Oh, my goodness.
05:54All done.
05:55What was that?
05:56Done.
05:57What was that?
05:58Nothing to worry about.
05:59You're going to start to be a little better now.
06:00Well, the towel wrapping him up.
06:01Is that something that you've done?
06:02Done?
06:03What was that?
06:04Nothing to worry about.
06:05Is that something that you have found helps?
06:08Or is it something you're taught as a vet?
06:10It's a bit of a combination, really, isn't it?
06:12The thing is, when animals come to the vets, there's that combination of wanting to keep
06:16them as calm as possible.
06:17But we do have a job to do and we all need to stay safe as well.
06:21And cats have five big weapons, their mouth and four very sharp feet.
06:25Yeah.
06:26So, it's a combination of a recognised way to safely handle them so that we can get the
06:30job done, but without causing them too much stress in the meantime as well.
06:34And we've sprayed the towels with a special pheromone spray as well, which helps to just
06:39hopefully keep them calm as well.
06:40Good scent.
06:41Good scent.
06:42Now, Henrik, this is your chance to have a nice sleepy snooze, eh?
06:45Shall we take you back to your bed?
06:47Okay.
06:48Once Henrik is sedated, he's moved into surgery, so James can get on with the job at hand.
06:56Right.
06:57Let's start.
06:58Well, you're at the business end.
06:59Absolutely.
07:00Yeah.
07:01Okay.
07:02Can I hold his little paw?
07:03Yeah, of course you can.
07:04Because I didn't promise, Josh.
07:05Oh, yes.
07:06Of course you can.
07:07There we go.
07:08I know this is sterile, but not.
07:09Yeah.
07:10So, we would class this as being a semi-sterile operation.
07:13So, because we're not necessarily going into any body cavity, so it's not quite the same
07:20as maybe doing like a spay or maybe like an orthopaedic operation.
07:27There is a slightly lower risk of infection.
07:30So, we still like to put gloves on.
07:32But you don't need a mask.
07:33We don't necessarily need a mask or a hat.
07:35Can I just see what you're doing now?
07:36Yeah, of course you can.
07:37Ooh.
07:38Perhaps I don't want to.
07:41Poor lad.
07:43But this will actually make him quite happier, won't it?
07:46Yeah, there's all sorts of benefits to castrating male cats.
07:49I mean, you know, a female cat can have up to three litters in a year.
07:53And obviously, most of us in the UK do let our cats out rather than having them as indoor cats.
07:58So, one tom cat can potentially father a heck of a lot of kittens if we're not careful.
08:03So, yeah.
08:04So, there's a bit of a dual responsibility, I think, on both male and female cats to have them.
08:10Yes, I agree.
08:11I agree.
08:12All mine have been neuters, yes.
08:14And the other thing we need to do is microchip him today.
08:17Yes.
08:18Microchipping is now a legal requirement for cats.
08:21Brilliant.
08:22So, often when they are asleep, we'll then put the microchip in when they're either being
08:25spayed or castrated, whether it's a female or a male cat.
08:28So, it's a good opportunity for us to get a microchip into him as well.
08:33Yeah.
08:34Yeah.
08:35That's a very good thing.
08:36There he is.
08:37So, you're going to chip him now?
08:40Yes.
08:41Yeah.
08:42So, I guess first you just want to make sure that he doesn't have one.
08:44Oh, yes.
08:45Oh, yes.
08:46I know they've checked, because there have been instances when you're about to microchip
08:49them and they actually already have one.
08:51Cool.
08:52So, there's no chip.
08:53A microchip is a tiny rice-sized device containing a unique identification number linked to the
09:00cat's owner, which can help reunite lost or stolen cats with their families.
09:05It's inserted under the skin using a needle, and the procedure is quick and painless.
09:10Right.
09:11Mission accomplished.
09:12Mission accomplished.
09:13This is all done.
09:25Next up is ten-year-old caverchon, Miley, whose bouncy gait and waggy tail is masking a
09:31very painful disease.
09:33Good morning.
09:34Hiya.
09:35Hiya.
09:36This is Miley.
09:37Miley.
09:38Perfect.
09:39If I mark you in, do you guys want to go have a seat?
09:40Okay.
09:41And we'll see you shortly.
09:43Miley is a beautiful dog.
09:45She's gentle and good-natured and calm, and she's part of our family.
09:50We're very fond of her, and we want the best for her.
09:55About a year ago, she developed a limp that didn't go away, so we took her to see Andy,
10:00and he assessed her and told her that there may be problems with the cruciate ligament
10:04and the kneecap, and it did go away, but then it recurred, and that's when we thought
10:11we need to take some more steps.
10:14She was pretty uncomfortable, and I mean, she's got four legs, but one of them was out
10:21of commission.
10:22She was holding it up, and she couldn't run.
10:24You could tell she was in a lot of discomfort, so we had to do something.
10:29Miley was still trying to run when her leg was impaired, and what would happen was she
10:35would go on a walk and chase squirrels, and then come home, lie down, and then struggle
10:41to walk afterwards.
10:44I didn't like to see her in pain after the walks.
10:47It was worrying.
10:49Hello, Elaine.
10:50Hello.
10:51Hi, Fern.
10:52Very nice to meet you guys.
10:53Hello.
10:54Hello.
10:55And this must be Miley.
10:56Yeah.
10:57Hello, pretty girl.
10:58How are you?
10:59Oh, she's wagging her tail.
11:01This is Miley's final consultation before her owners commit to the next phase of her treatment.
11:08So it's a tricky, difficult time for you today.
11:11It is.
11:12It is.
11:13Yeah.
11:14We are a bit worried and a bit nervous.
11:16What will it mean to her when this will be successful and she will come through?
11:21Yeah.
11:22So, you know, what will it mean to all of you?
11:24Well, it's peace of mind, really.
11:25We put a lot of love into this dog, and we enjoy her company, and we want it to continue
11:31for as long as possible.
11:33Yes.
11:34She's putting a lot of her love into you two as well.
11:36Yeah, really.
11:37Yeah, she gives us a lot.
11:38Really.
11:39She gives back.
11:40Yeah.
11:41But she loves running, especially in the woods, and it would be awful if she couldn't
11:45do that anymore.
11:46It's a big operation.
11:48Yeah.
11:49I mean, it's the one that footballers have as well, isn't it?
11:51That's right.
11:52Yeah.
11:53But more than that, my grandson had it.
11:56Oh.
11:57He's a chihuahua.
11:58Okay.
11:59And my daughter, I asked her this morning, because I knew that we were meeting you,
12:04and I said, could you just ask, he's called Hulk.
12:07Hulk.
12:08Could you ask Hulk if he has any tips for you for recovery?
12:13That's great.
12:14And what he said is, he says, recovery is tough, but it's all worth it in the end.
12:20Oh.
12:21Yeah.
12:22And not to worry too much if you struggle to bend your knees when you're weeing at the
12:26beginning.
12:27Okay.
12:28You will get that back.
12:29That's it.
12:30And then he also says, snuffle, snuffle, snort, snort.
12:33Okay?
12:34I think she's...
12:35This is good.
12:36I think it's going to be okay.
12:38We're going to make sure you're okay.
12:40All right, Ty?
12:41Uh oh, vet bills.
12:50Don't worry, Dad.
12:51I'll eat them.
12:52Haha.
12:53See you later.
12:54Fern Britton Inside The Vets.
12:56Brought to you by Petplan Insurance.
12:58Oh, I thought you were here about my allergies?
13:02No, no.
13:03It's fine.
13:04It can be about you.
13:05Fern Britton Inside The Vets.
13:06Brought to you by Petplan Insurance.
13:08All three of our vets have skills that complement each other, as well as all qualifying in general
13:17veterinary medicine and the broad range of expertise this gives them, they each have
13:22undertaken extra training in different areas. In Andy's case, his interest means he now holds
13:28the European Surgical Certificate. Amy has taken a keen interest in internal medicine and
13:34ultrasonography and James in dentistry and dermatology. Together, there's pretty much no area of veterinary
13:42medicine they cannot work in. So James, we're now, this is the dentistry you're going to do now.
13:49Absolutely, welcome to the dental suite. You can do everything. So we've got little Betty who's
13:56coming for a scale and polish today. You'll see in a second she's got quite a bit of tartar and
14:04plaque building up on her teeth. She's very relaxed. She's had a pre-med, so she's already in the zone
14:09for her anaesthetic. Yes. So first things first, should we get the cannula into her leg and then
14:15we can have a good look what's going on in her mouth. Let's have a look. Good girl.
14:21It may seem unnecessary, but putting the animal under means that James can do his job quickly
14:27and efficiently without causing more stress to the patient.
14:32It's so wonderful to see an animal relaxed and know that this is a normal, I mean, normal in terms
14:39of medical state. Nothing distressing for us or for... Yeah, and it allows us to do our job.
14:45And then what we'll do throughout the anaesthetic is Ella will be periodically checking things like
14:50heart rate, temperature, you know, respiratory rate, making sure that everything is nice and stable
14:54so that I can do what I need to do at my end. So this is keeping her eyes, what?
15:01Just lubricated and so they don't dry out. Nice. Yeah. Eye drops.
15:07All this, darling, because you didn't clean your teeth.
15:10Okay? Okay, let's do it. So, here we go. So, the water helps to keep the cool, keep the tooth clean.
15:20What we do is just go over each tooth individually. Yeah. I can see this would be very difficult to do
15:27if she was awake. Yeah, they, I mean, they just hate it. Yeah. You just can't do a thorough job.
15:33Look at that. That's coming up so beautifully. So satisfying, isn't it? What we've got there,
15:38that blood is basically gingivitis. So, we've got the plaque on the tooth and then that's caused
15:45a mild gum infection, basically. But that is reversible. So, whilst it's bleeding now,
15:50if we then follow this up with regular tooth brushing, that over time will settle right down.
15:55Good. So, it is, there is hope still, even though, even though it's quite bloody now,
16:00it's still worth, worth carrying on with.
16:02I'm beginning to understand why vet bills can seem so big because of all of this that you're giving
16:13them. I think it's something that is quite easy to look at the bill and just see the figure.
16:17But actually, you know, we've got all this advanced equipment. We've got the building we're in. You
16:23know, Ella's trained as a fully qualified vet nurse, keeping Betty safe. You know, I'm a vet. I've been
16:27through long training to get here. So, there are hidden costs that maybe people don't necessarily
16:33kind of appreciate when you just see that figure. But it is one reason that we do look at insurance
16:38and especially maybe with dentistry, where not all policies would cover dentistry. But if you
16:44are looking, finding something that covers dental illness as well as injury is something that's worth,
16:49worth having on your radar.
16:51That's very interesting. You should be smiling now. You should be showing off.
16:56You should be smiling. Hollywood smile. So, this is just the finishing touches.
17:02Yeah.
17:07Is it minty flavoured?
17:09It is, actually.
17:10Is it really?
17:11Yeah.
17:14Minty fresh.
17:18While James is busy perfecting Betty's Hollywood smile, Andy is in the consultation room.
17:24This way. Good girl.
17:26To review the options for Miley's leg.
17:29Good girl.
17:30Yeah, if we close the door, that'd be fantastic.
17:33We've been discussing about that whole idea, just because you can do something doesn't mean
17:37that you should.
17:38And there's a reality now that, with time, the acute phase of inflammation has gone down.
17:44Yeah.
17:45She's a tough dog, eh?
17:47Yeah.
17:47Because for a dog that's got both a blown cruciate ligament and her kneecaps also popping
17:52all over the place, she's walking quite well.
17:54Right.
17:55The hope is that both of Miley's issues can be remedied in the one surgery.
18:00But some of the options for correction may require specialist attention.
18:03When she was limping and not walking very well, she was in pain.
18:10Yeah.
18:10And she wasn't the happy dog she is today.
18:14Yeah.
18:14So we don't want to return.
18:16This is a big procedure.
18:18Yeah.
18:18Yeah.
18:19And we need to know that we're going into this knowing that, you know, we've already had
18:22a discussion of potential risks, right?
18:23Yeah.
18:24We feel like you've given us a lot of information.
18:26Yeah.
18:26And we've got experiences you've caring for our dog.
18:30Yeah.
18:31And we think you're doing the best thing for her.
18:33Yeah.
18:33And so we'll proceed.
18:34And we've discussed it in depth.
18:36Now that they've confirmed they'd like Andy to do the procedure here at the grove, his
18:41plan is to place a nylon ligament to stabilise the knee and to deepen the groove and correct
18:47the alignment of Miley's kneecap.
18:50I think this is the right plan.
18:52Good.
18:52All right.
18:53So as long as we're all on board, now that you've made the decision, I feel
18:56confident saying that if I was in your shoes, this is the way I'd be going with things.
19:08Hendrix's looking good.
19:10He's looking great.
19:10He's already eaten.
19:12He's had a dish of food.
19:13He does have a cone of shane on to stop him licking.
19:15But yeah, he's come around really well.
19:17So now can we ring Josh?
19:18Yeah, let's do it.
19:19Let's see if I put it on speakerphone.
19:21So, okay, there you go.
19:23Quite exciting, isn't it?
19:25They'll be waiting for this call.
19:26They'll be nervous too.
19:28Hello?
19:29Hello.
19:30Is that Josh?
19:31It is, yes.
19:32Josh, it's Fern and I have good news about Henrik.
19:36Excellent.
19:37Everything go okay?
19:38Everything went well.
19:40He was a model patient.
19:42Everything's been done and apparently he's had some food and I've just had a look at him
19:46and he's relaxed and happy.
19:48He's okay.
19:49And if you don't want to know any more, I'm going to pass it to James, who of course is
19:53the expert.
19:54I just wanted to speak to you and I held his paw and he was a very, very good boy.
19:59Oh, I'm so pleased.
20:00Thank you so much for looking after us.
20:02My pleasure.
20:03Hi, Josh.
20:05Hi, how you doing?
20:05Hi, good.
20:06Yeah, he's done really well.
20:07His recovery has been smooth.
20:09His anaesthetic all went fine.
20:11Surgery's all good.
20:12So, yeah, we're really happy he can come home.
20:14Perfect.
20:14Excellent.
20:15Bye, Josh.
20:15Bye.
20:16Bye, Fern.
20:18That's one of the best parts of the job.
20:19Isn't it?
20:20You know, that moment.
20:21Yeah.
20:22The relief is great.
20:24Good.
20:24Well done.
20:25Great.
20:26What a team.
20:26What a team.
20:27What a team.
20:34Still to come, these adorable pups pay an important visit.
20:39And we step outside the vets to see how man's best friend can save lives.
20:45Our search and rescue dogs can locate casualties in a fraction of the time that it would take
20:50a whole team of people to find them.
20:53Ah, stung by a bee.
20:55Don't judge me.
20:57It'll probably happen again.
20:59Fern Britain Inside the Vets brought to you by Petplan Insurance.
21:03Uh-oh.
21:04Vet bills.
21:05Don't worry, Dad.
21:06I'll eat them.
21:07See you later.
21:09Fern Britain Inside the Vets brought to you by Petplan Insurance.
21:23This particular surgery is family run.
21:26What's so wonderful is it is in a residential area on the corner of a little road.
21:31I suspect that people go, yeah, when you go past the vets, that's where you and I just
21:35opposite every day.
21:36And it has the people that I've only met this morning just coming in, really part of the
21:41community.
21:42And it's like a hub here, isn't it?
21:44So it's mostly cats and dogs and domestic animals here?
21:48Yes, very much so.
21:49So I'd say dogs and cats predominantly.
21:51Maybe that's because of, again, where we are.
21:54So no surprises coming through the door too often?
21:57Of course there's the bread and butter stuff, so the vaccinations, the stuff that you'd expect
22:01on a day-to-day basis.
22:02But the thing about being a vet, especially here in the heart of the community, is that
22:06anything can happen.
22:07So we might get pets that have eaten something they shouldn't have.
22:11We might have to do a sudden emergency surgery for any reason.
22:15Cats and dogs obviously get hit by cars, unfortunately.
22:17So sometimes we'll have something literally rushed through the door.
22:21And so, you know, what feels at the moment like a general practice, almost like going
22:26to a GP surgery, can very quickly sort of suddenly turn into an emergency room where everybody's
22:32hands on deck.
22:33You know, there's a patient on the table.
22:34All the emergency drugs are out.
22:36And we're trying to quite literally save lives there and then.
22:39And of course, sometimes it's really upsetting when we can't make things better or things
22:45don't go the way you hope.
22:47But then there's also those moments where you do get them through and you sort of think,
22:51well, without the veterinary team, and it is a team, it's not individuals.
22:54You know, I can't do my job without the nurses, without the team out the front.
22:58You know, it relies on everybody coming together.
23:01And it sounds cheesy, but I do think it's the best job in the world.
23:04But it's not just the patient you're dealing with.
23:07It's, you know, absolutely terrified owners that were upset and worried.
23:13And that's a whole other skill.
23:15You see people at the most vulnerable because our pets do mean so much to us.
23:19Absolutely.
23:20And when something doesn't go right, it can shatter people's worlds.
23:25And I've been there with my own pets, you know, where you've lost a dog and it turns your
23:30world upside down.
23:31There is a weight that you, that I suppose you carry yourself, even though it's other
23:35people's pets.
23:36It's quite hard to just leave that at work and go home.
23:39You go home and think about it.
23:40You mull over it.
23:41And, you know, you empathize for those people.
23:44The day has just completely changed because you've delivered something, you know, something
23:48potentially quite upsetting.
24:03I just want to go.
24:06The most common time to visit the vets is for routine appointments, especially in the early
24:13years of an animal's life.
24:15Here we go.
24:16Oh, look.
24:17Oh, look at you two.
24:20So meet the two eight-week-old lab cocker spaniel mixed puppies who are due their first
24:26vaccinations.
24:27How's your last 48 hours been?
24:29Has it been utter chaos?
24:31Has it been sort of a dream?
24:33How are you getting on?
24:34Chaos.
24:35Has it?
24:36Yeah.
24:36OK.
24:36OK.
24:37They've definitely woken up and found their voices and their feet and everything else.
24:40Should we pass them up?
24:42Because I don't really want them to go on the floor necessarily right now before the vaccination.
24:45So shall I grab, I'll tell you what, if I hold one and then...
24:49You've gone for the calmer one.
24:55It's recommended to avoid taking puppies outside in public places or for walks until
25:00they've completed their vaccination course and are fully protected.
25:04Looking very, very cuddly and cute.
25:07Great.
25:08OK, so no vomiting or diarrhoea like we spoke about.
25:11You're happy that they're eating while drinking normally?
25:14Yeah.
25:14Good appetite.
25:15They're eating really well.
25:16Great.
25:16Everything coming out the back end as normal.
25:18What goes in must come out.
25:20Definitely.
25:20Good, good, good, good.
25:21Plenty of that.
25:22So that means we can get on with their vaccinations today.
25:24We'll then do another one in two weeks' time and then another one two weeks after that.
25:28Oh, names.
25:29Have you got names?
25:30We have.
25:30Oh, come on.
25:31What have you got?
25:32So you've got Marley.
25:34Marley.
25:34So that's after Jacob Marley because they were born at Christmas.
25:38Oh, that's good.
25:38Hopefully we couldn't go for Scrooge or anything like that.
25:40Yeah.
25:42Marley.
25:43Very cute.
25:44And then...
25:45This is Mono.
25:46Mono.
25:46Monochrome.
25:47Oh, nice.
25:49Oh, Mono and Marley.
25:51Good, good.
25:52James needs to do a full once-over of each dog, making sure they're in good health in order
25:57to be vaccinated.
25:58He also updates the surgery records of each dog with their new name, corresponding to their
26:04unique microchip number.
26:06Right, let me change Marley's records on here.
26:10Hello.
26:10Hello.
26:11M-A-R-L-E-Y.
26:14Yeah?
26:14Yep.
26:15Great.
26:17How did you get on with insurance?
26:18You were thinking about insurance, weren't you?
26:19Did you make any decisions?
26:22Yes, we've had some quotes.
26:23Okay.
26:23Just looking at it.
26:24Who were you looking at?
26:25Pet plan.
26:26Okay.
26:26So, yeah, I just need to do the final thing.
26:29When you've made those decisions, just let us know, and then we can add all of that onto
26:33your record as well.
26:34Okey-dokes.
26:35Right.
26:36So, let's look at doing the vaccination.
26:38So, I'm going to probably need a pair of hands.
26:41I wonder if I could just give Marley to your user which way works.
26:45Yeah, that's fine.
26:46There we go.
26:46Okay.
26:47So, what we're going to do, because this is their first injection, I just want to make
26:51sure that they have a nice, positive experience.
26:54So, I'm going to lace up a puzzle mat with some treats.
26:59Well, they are very hungry because we didn't feed them and they do a feed at five o'clock.
27:03Oh, right.
27:03Oh, this is hopefully going to work in my favour.
27:05Yeah, they are very hungry.
27:07PSA, worming and flea treatments are tailored to individual risk and will vary depending
27:14on your local area.
27:16As Marley and Mono are in a fairly residential one, they will have monthly flea, tick, mite,
27:21lungworm and roundworm treatment, and tapeworm every six.
27:27Right.
27:28Shall we start with Marley then?
27:30Now then, Marley, look what I've got you here.
27:33Shall I put this over here for you?
27:34Oh, this is exciting, isn't it?
27:39So, hopefully with a little bit of distraction, you won't notice what's happening back here.
27:45There we go.
27:46There.
27:47Perfect.
27:49Hardly notice.
27:50That's how we like it.
27:51Absolutely.
27:52Great.
27:53Right.
27:53Shall we have a little look at Mono then?
27:55Hello, Mono.
27:57Hey.
27:57Are you happy to just have a little hold of his shoulders like this so that he just doesn't
28:02move?
28:04There.
28:05All done.
28:06Two little brave boys.
28:07Very good.
28:09And the final step in their puppy check-up is to record each one's accurate weight for
28:14their records.
28:15So, he was 4.89.
28:17He's now 5.18.
28:18In just a couple of days.
28:22Right.
28:23Okay.
28:23They're obviously settling in well.
28:25That's all I'm going to say.
28:26I'm happy.
28:27This is good.
28:28Let's have a go with Marley as well.
28:30Good girl, though.
28:31They are both just over 5 kilos, which is good to have done because that's their, they're
28:41slightly different on their weight bracket from where they were on Friday for a flea and
28:44women stuff.
28:46These appointments not only give your pets an opportunity to get used to going to the
28:51vets, they are also vital in order to avoid preventable diseases in your pups.
28:57Great.
28:58Okay.
28:59Thank you very much.
29:00Beautiful.
29:01And just remember, you can bring them back and see me anytime you want.
29:05Anytime you like.
29:06Thank you very much.
29:07Okay.
29:07No worries.
29:08I'll grab the door.
29:09Okay.
29:10All right.
29:10We'll see you soon.
29:11Bye.
29:11Bye.
29:15Hi, Sarah.
29:16It's Amy calling from the vets.
29:25There's a good chance we're going to have to cut this bone from this point to this point
29:29and shift it across.
29:30Prior to Miley's procedure, Andy studies her x-ray to help plan for any eventuality once
29:37he's in surgery.
29:38The thing is it's fine seeing it on an x-ray but when you actually get in there it doesn't
29:44look exactly the same as this.
29:46So the theatre is prepped, she's been given her pre-meds, Andy and the team start to ready
29:52for surgery.
29:53So Miley's out now, she's under anaesthetic, getting prepared to go into surgery.
29:59And you can't help but see her looking vulnerable, but she's in good shape.
30:07She's going to be all right.
30:09God, I don't know why.
30:10That's so silly, isn't it?
30:12But she's, yeah, special.
30:14It's hard when you see them on her anaesthetic.
30:15It is, it's just that.
30:17They are so vulnerable, you know what I mean?
30:19But she looks good, she looks good.
30:21She's very stable at the moment.
30:23Absolutely fine and stable.
30:27Pulses are good.
30:28Pulses are good.
30:58She's in good form.
30:59She's also a tough old cookie.
31:01You were looking at her, she's a little floofy thing, but she's hard as nails.
31:05And so I think hopefully she's going to rebound, get through this and it's going to be, you
31:09know, we're going to be very, very happy when she comes through this recovery period, which
31:12is a much more comfortable, happy dog.
31:15For this potentially complicated procedure, Andy will be leading the surgery, assisted by
31:21James, vet nurses Alison Lear.
31:24Beautifully done.
31:25And Bea.
31:26When you're ready, I'll do under your toes.
31:32Mission accomplished.
31:34As infection is any surgery's nemesis, after Miley's been transferred to surgery...
31:39There we are.
31:42The team gets scrubbed in.
31:46Because Miley's now in a sterile environment, I won't be touching anything, so I don't need
31:51to get scrubbed to get scrubbed up, but I do need to cover face and hair with my little unicorn hat.
32:04Emergency ward 10, I'm your girl.
32:07We expect to wait most of the day, and we, in a way, hope to wait most of the day because
32:17we hope he takes his time.
32:18We'll be anxious to hear, he said he'd keep us informed of what's going on.
32:21We'll be worried all day long until we actually see her and take her home, and we hope that's how it goes.
32:35We're going to be making a decision on the size of the knee joint, the stafel joint here, but the first thing I'm doing is I'm just trying to check the alignment, now we have her completely asleep.
32:47So we're looking at where her quadricep muscles are, so it is ever so slightly out of alignment, it's really minimal.
32:55But if you do do what you're hoping to do, the longevity of that treatment will last all her life?
33:02It should do, yeah.
33:03So if everyone's ready, nurses, are you ready for me to cut?
33:07Ready.
33:07Right.
33:14We don't need any more than that, we can always extend it if needs be.
33:17Wow.
33:18I'm in two minds as to whether or not we're going to need to move this across.
33:27So at this point then, I'm going to leave you to concentrate because you don't need me hanging about.
33:33And to be honest, I think I need a cup of tea.
33:36Miley, you're in very good hands and I'm very glad that you are, and this is not as awful as you thought it could be.
33:43What we've got is, we've got a very, very good chance that we should be able to correct this.
33:47Brilliant.
33:48Alright?
33:48Miley, see you on the other side.
33:50Yes.
33:52Good luck.
33:53Bye.
33:53I've got a lot of heavy-duty toolage going on there.
34:08So far, so good.
34:09And we'll keep cracking on and we'll see where we get to.
34:12Looking nice.
34:13Dear Miley, she's doing really well.
34:21And the vets aren't doing too badly either.
34:25Miley's blissfully unaware.
34:27I hope she's dreaming of running through the fields with her knee not hurting anymore.
34:32Blooming brilliant, aren't they?
34:33The thing is, though, it's more important that we've got a deeper groove proximally than distally.
34:41Okay.
34:42So I would say that's better, but we do need to find a way of making that sit slightly deeper.
34:47Just go deeper again, yeah.
34:50I reckon they've been in there for about two hours, maybe just over two hours.
34:57Last stitch.
34:59I think you can have some.
35:00All done.
35:01Nice.
35:02Done.
35:02Well done, Andy.
35:06Let me get my mucky gloves off.
35:09Congratulations.
35:11So how was that?
35:13How did it go?
35:14Really well.
35:15Yeah?
35:15Better than you hoped?
35:17We had to do less to achieve the outcome.
35:20It was a more simple job just to correct and to stabilise the cruciate ligament.
35:24So, yeah, it's all gone very, very well.
35:26Very, very happy with the outcome.
35:27Well done.
35:27Now, fingers crossed everything keeps going.
35:29This is only the first step.
35:30So the surgery's done now.
35:31We're talking about all the rehabilitation and everything else.
35:35Okay.
35:36And we've got very, very committed owners.
35:38so I know they're going to do everything I ask of them.
35:40Often monarched as our most faithful friends, we may be more used to the special bond between dog and owner in a domestic setting.
36:05Good girl.
36:06Yet it's this bond that's enabled different breeds to be feted in the world of canine work, be it as guide, therapy or service dogs.
36:17Another vital job is search and rescue, where the dogs are trained to sniff out live casualties from any manner of perilous situations.
36:25I'm just going to warm her up.
36:26I'm just going to warm her up a little bit because she's cold out of the van, so I'm just going to take her over here, just to have a little run around.
36:32Come on, we'll be with you then.
36:35Rachel King is a firefighter based at Hicks Gate Fire Station for Avon Fire and Rescue Service.
36:41As well as the day job of putting fires out, Rachel is also the station's dog handler.
36:46I've got two working dogs.
36:49Sally is the first dog that I had and she is eight years old now.
36:55I got her when she was one year old.
36:57She is incredibly bold in those hazardous areas.
37:01She is not timid.
37:02She's not scared of loud noises.
37:04She is, so that's some of the attributes that we need from the dogs.
37:08Good girl.
37:09She's found herself an apple there.
37:11And my second dog is Blue, who I got about a year and a half ago from the dog's home.
37:19And she is Belgian Malinois.
37:22Good girl.
37:22Come here.
37:23Completely different training the two different dogs.
37:27She's got loads and loads of energy and just wants to work.
37:31Good girl.
37:32Go on then.
37:34Rachel has been part of the urban search and rescue team for about 17 years.
37:39The teams have always had a requirement to have a search dog.
37:42So finding and training those dogs is now part of her remit.
37:46Good girl.
37:47The important thing is, is that we work these dogs, we train these dogs and we select the dogs as well.
37:55So it's really important that we get on with them and that they fit into our life and they get on with our families and our other dogs.
38:02I feel quite privileged to be able to work the dogs.
38:07It's fantastic.
38:08It's fantastic.
38:08On a good day, it's the best job in the world.
38:12A search and rescue dog is a dog that is trained to locate live casualties.
38:23So they will ignore any distractions, any decease.
38:27That person might be completely concealed in a void.
38:32They might be buried underneath rubble, so completely unvisual.
38:38What we train them to pick up on is all the gases that come out of your lungs,
38:42all the products that we use to wash our clothes, wash ourselves.
38:46It all builds up a scent picture, and the dogs pick up on that.
38:50They find that strongest source of the scent, and then they bark,
38:54and it's all for a reward, all for a toy.
38:57Let's out. Good girl.
39:00Our search and rescue dogs are a really important tool in the box.
39:03They can locate casualties in a fraction of the time
39:05that it would take a whole team of people to find them.
39:09We always risk assess it to make sure that the dogs are going to be safe,
39:12but primarily they can go into areas that we can't.
39:16In today's simulated exercise, both Blue and Sally take turns to sniff out casualties
39:24in situations that Rachel has previously experienced.
39:27This training is vital, as dogs are situational learners,
39:31and just like us humans, will suffer a skills fade.
39:34So they need to repeat their training in as many different environments as possible.
39:38There will be scent coming out all around this building.
39:43As you can imagine, a collapsed building.
39:45There's going to be gaps and holes everywhere.
39:48Go on in, go on in.
39:50Good girl.
39:52So she was picking up scent there, and that's why she was barking.
39:55But actually, for training, we definitely want them to get to that strongest source.
39:59So we want her to work out the best way of getting in.
40:02Good girl.
40:03Well done.
40:04Yay!
40:05What did you get?
40:06What did you get?
40:07What did you get?
40:08What did you get?
40:09What did you get?
40:10Good girl.
40:11What up, Sal?
40:12Clever girl.
40:13Well done.
40:14It's important that when the search is over, that we take the harness off
40:18so she knows that the work's over and she's finished her job
40:21and she can have some chill-out time.
40:24Now that Sally has successfully completed her skills training, it's Blue's turn.
40:30Fire service search dog.
40:31You can hear me call out.
40:32We're fine.
40:33Blue, come.
40:36Good girl.
40:37Here.
40:38Good girl.
40:39Go on then, up, up.
40:40So she's getting her reward now, and lots and lots of value in that casualty there
40:46because obviously I want her to basically walk over the rubble pile, work independently,
40:52and all for that casualty there.
40:54So, yeah, she's done good.
40:56Thanks, Graham.
40:57Good girl.
40:58So we're going to search this building now over here.
41:00Good girl.
41:01Fire service search dog, if you can hear me call out.
41:05Good girl.
41:10Yay!
41:11Oh, brand new toy.
41:16It's got a squeaker in it.
41:18The squeak won't last for very long, unfortunately.
41:20So she's going to be particularly happy with this one.
41:23Good girl.
41:24Good girl.
41:25Working in such hazardous conditions could mean the dogs may require veterinary attention.
41:32It's really important because the area is so hazardous that we always give them a really good check afterwards,
41:39good welfare check.
41:40There's lots and lots of things on there that they could cut themselves on.
41:43So I'm going to take this off to make sure she knows that she's finished working.
41:47Good girl.
41:49Yeah, what did you get?
41:52They do the job really, really quickly, and they work really, really well.
41:56It's quite black and white, really, to them.
41:59What they're doing is they're locating and indicating quickly, which is what we need to know to save lives.
42:05Here we go. Brilliant. All fitting well.
42:08It's estimated that dogs like Sally and Blue are used over 150 times a year in incredibly hazardous situations.
42:16In addition to being used in missing person searches, they really are our four-legged heroes.
42:22Oh, I thought we were here about my allergies.
42:32No, no. It's fine. It can be about you.
42:34Fern Britton Inside the Vets, brought to you by Petplan Insurance.
42:37Ah, stung by a bee. Don't judge me. It'll probably happen again.
42:43Fern Britton Inside the Vets, brought to you by Petplan Insurance.
42:47Hey, Miley. I've got good news for you.
43:02You know those humans you love?
43:04They're outside waiting for you.
43:06And they've been very worried about you.
43:08But you've been worried about them.
43:10Have you?
43:11I see. Well done, you. You've done a good, good job.
43:16Look after that new knee.
43:18Yeah.
43:19OK. Good girl.
43:22After Andy has given Miley's owners the post-op rundown,
43:26it's time for them to be reunited with their beloved girl.
43:30Look at her go. Oh, good girl.
43:35Are you OK?
43:36There she is.
43:37All right, Mars?
43:38Look at her.
43:39Good girl, good girl.
43:40That's a happy dog.
43:41Oh, good girl, good girl.
43:45Oh, bless you.
43:46She's doing great.
43:47Right, let's get her to the car for you.
43:48OK.
43:49Just want to make sure that she's comfy.
43:51Come on, come on.
43:52You've got them?
43:53Yeah, I've got you.
43:54She isn't, she's a good girl.
43:59Come on.
44:00Come on.
44:01Go.
44:02And nearly two weeks after Operation Day,
44:07Miley and her humans are back for their post-op check-up,
44:11where, all being well, she will have her staples removed.
44:15I can't believe it's only ten days since her op,
44:18and I saw you walking in here.
44:20My goodness, she's doing well, isn't she?
44:22She's doing really well, yeah.
44:24How was it on the first night?
44:25You said it was a rough night,
44:26because both of you, I don't think, went to bed that night,
44:28did you really?
44:29No, I stayed up with her.
44:30I slept all night on an air bed next to her,
44:33with my hand on her,
44:35because we realised if we took our hands off,
44:39she'd start crying.
44:41But it was more of a comfort than pain.
44:46She's bounced back astonishingly quickly.
44:49She has, hasn't she?
44:50How's her walking now, the gait, you know,
44:53rather than a hop and a skip, what's she doing?
44:54Improving, improving.
44:56The last couple of days have been much better.
44:59Yeah.
45:00And she's walking normally, standing on all four.
45:06Her spirit's really, she's like she was before the op.
45:12It's great.
45:13She's doing really well.
45:14Yeah, so you wouldn't hesitate to recommend that
45:16to someone else who was worried?
45:18No, no, go ahead,
45:20because it's going to improve her life.
45:22Miley's been a great patient.
45:37She seems to understand that she can't chew her bandage,
45:41can't nibble her scar,
45:44understand she can't go up the stairs,
45:46and has allowed us to look after her.
45:50We need to just monitor her movement carefully
45:53until the healing process is complete.
45:55I think Miley's concerned that the work that he's done
45:58doesn't get undone by Miley bolting for a squirrel
46:01or chasing a cat or something like that.
46:03So we're happy to go along with it.
46:05We're also doing exercises at home twice to three times a day,
46:11and you can see the muscles building up.
46:15So I don't think it'll be long before she'll be back to normal.
46:20It's amazing what they can go through
46:22and bounce back so quickly.
46:24It's really impressive.
46:26We're very grateful to The Grove, Andy, Amy,
46:30the other vets, the nurses.
46:33Everyone's so personable and kind,
46:36and they know Miley, they know us.
46:39We're really pleased that they act on behalf of our animal.
46:43Yeah.
46:45Good girl.
47:00Next time, Inside the Vets, James manages a sensitive regular.
47:15Let's make a plan.
47:17And Andy has tough decisions to make over a very poorly pup.
47:22The worst case scenario is that we're going to have to do
47:24major surgery on a young puppy.
47:26This is going to be one of those really tricky ones to decide what to do.
47:56Never eat houseplants.
48:06Fern Britain Inside the Vets, brought to you by Petplan.
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