00:00Bristol City Council has been hit with massive energy bills and the cause electricity meters
00:08staff can't access. One single meter that hadn't been read for months led to a bill
00:15increase of £190,000, just one example of how missing data can cost taxpayers dearly.
00:22Here's how it works. Electricity meters measure how much power is used. That data is sent to
00:29meter energy suppliers who then calculate the bill. But when the readings don't come
00:34through, companies estimate instead. And according to council staff, those estimations can be
00:41wildly off. The council owns hundreds of buildings and sites across the city. Many still rely
00:48on the manual meter readings and some of those meters are in hard to reach places. One was
00:55even cordoned off behind building work, making it dangerous for staff to access.
01:01That means that the council couldn't double-check what they were being charged. Now, the council's
01:08aiming to fix the problem with automatic half-hourly readings instead of relying on monthly or quarterly
01:15data. It's a change happening across the UK, with all meters set to switch to half-hourly
01:21data within the next two years. Energy supply manager David Gray says that it will save the
01:27council time, money and effort and help to manage not just bills but also carbon emissions.
01:35For Bristol, it's a practical move that could mean more accurate billing, less waste and fewer
01:42publishing it for the taxpayer shocks.
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