00:00Good morning, gentlemen.
00:08Morning, Mr. Watson.
00:09Beautiful day, isn't it?
00:11Today is not just a good day.
00:18Today, I'm naming one of her new managers.
00:21Really?
00:22Wow, that's…
00:24I've been looking forward to this ever since I've joined.
00:26That's great news, sir.
00:30Classic.
00:32All these people around here and no one has hand to spare.
00:36Yeah, it's not only this.
00:38Today, there's a special guest coming in who's very special for me,
00:42so I want you both to be on your A-game.
00:45Crystal clear, sir.
00:46You can count on us.
00:47Understood?
00:48We'll make sure everything's perfect.
00:50It's not just about this one.
00:52I want you both, for every person that walks through that door,
00:56I want you both to treat them like they matter.
00:59Like they're special, like they're royal.
01:08Absolutely, sir.
01:09They all will get the full royal grand welcome.
01:12Okay.
01:13I'll be back.
01:14Hi.
01:15Good morning.
01:16I have a reservation here for today.
01:32It should be for a king suite.
01:35Oh, wow.
01:36King suite.
01:38That's ambitious.
01:40Sorry.
01:41No, no.
01:42I mean, it's just that we usually have a certain type of clientele for that suite.
01:50You know?
01:51You know?
01:52Businesses, influencers, people in designer shoes.
01:58You know?
01:59Well, I booked it two weeks ago.
02:02I got the confirmation email and everything should be all good.
02:07Yeah.
02:08Listen, here's the thing.
02:09We try to maintain a certain standard here.
02:13Okay?
02:14And honestly, the whole wheelchair situation, it doesn't exactly scream royal grand brand.
02:24If you get what I mean.
02:26Look, come on, man.
02:27No, I'm just being for real here, okay?
02:29Listen.
02:30People come to this hotel for a vibe.
02:34A luxury vibe.
02:36And you don't really fit the image we're going for in that premium suite.
02:46It's awkward, you know?
02:50You know, for a place called Royal Grand, I expected a slightly more welcoming attitude.
03:01We are welcoming.
03:03We're the right kind of guests.
03:06The kind who actually belongs here.
03:09Define belong then.
03:12Because I booked, I paid and I show up on time.
03:19If that's not enough to belong, maybe your brusher needs to rewrite.
03:26Oh no, you're totally right.
03:28Maybe we should just give penthouses to people who just roll off the streets too.
03:34That's enough, Luke.
03:36Cut the bullshit, okay?
03:38We have free rooms.
03:40I will help her.
03:41I will escort her personally.
03:42No.
03:43She stays here.
03:45Maybe if you could just hang out at the lunch for a bit.
03:52There's coffee machine, magazines.
03:55If you don't mind being seen.
03:58Miss Watson, please come with me.
04:02You don't need to stay here a second longer.
04:09I will make sure you are completely taken care of.
04:14Excuse me.
04:25Excuse me.
04:26All right, I got everything you might need right here.
04:49There she is.
05:01This must be the special guest Mr. Watson talked about.
05:08Welcome to the Royal Grand.
05:10It's so fantastic to have you here with us today.
05:13You must be the special guest Mr. Watson mentioned.
05:17We were expecting you.
05:19And we are so thrilled to have you here today with us.
05:23Oh, hi.
05:24I was looking...
05:26Of course, absolutely.
05:28And to make your visit even better, only for you today,
05:32You got 50% off on everything.
05:37Um, water, coffee.
05:43And if you need anything else at all, do not hesitate to weigh me, okay?
05:47I'm right here.
05:50You have really made this a lot easier.
05:54It's my pleasure.
05:55Every single service, every luxury we offer.
06:04For you.
06:05Just because.
06:06Wow, that's so sweet of you to offer.
06:09But honestly, I just was looking for the restroom and maybe a little Wi-Fi.
06:15Nothing else.
06:17Maybe this is just a test from Mr. Watson.
06:20Maybe he wants to see how we treat guests.
06:23It's just not what I was expecting.
06:27Well, of course, okay.
06:30Well, the restroom is right over there.
06:35And our Wi-Fi password is written down here.
06:45Thanks.
06:46Bye.
06:50Bye.
06:53She has to be the special guest.
06:55She's way too beautiful not to be.
06:59All right, guys.
07:00It's decision time.
07:02I've been thinking it over and now I'm ready to choose.
07:10But before I make my final decision,
07:13I want you all to meet someone very special to me.
07:16Someone who's been with me through thick and thin.
07:20Someone who truly embodies the spirit of what we're building here at Royal Grand.
07:25Oh, great.
07:26It's her again.
07:27What a surprise.
07:29Like we don't have enough problem here.
07:32Well, hell, well.
07:34If it isn't our special guest.
07:37Welcome to the Royal Grand.
07:38We are great to have you here.
07:41Sir, we really need a better entrance policies.
07:45Otherwise, anyone just wheels themselves in.
07:48What's next?
07:50Any more shelters in the lobby?
07:51Luke.
07:53Yes, sir.
07:54Just welcoming our special guest here.
07:55This young woman you just insulted and mocked is my daughter Emily Watson.
08:01I am deeply sorry, sir.
08:05I didn't know.
08:06I swear.
08:07I thought she was just another guest.
08:09And I didn't mean.
08:11I was just trying to lighten the mood a bit.
08:14That's all.
08:15It was a joke.
08:16Just a joke.
08:17Nothing serious, you know?
08:18Your actions today speak louder than your words.
08:20Luke.
08:21My daughter has spent her entire life facing judgement, discrimination and ridicule.
08:28I built this hotel so that people like her and everyone should feel safe and welcome.
08:35No matter who they are or where they come from.
08:39What you just did is unacceptable.
08:42Sir, please.
08:43I can fix this.
08:44Just give me another chance.
08:46I'll do anything.
08:47Absolutely anything to make it right.
08:49Why?
08:50Thank you, Markus.
08:52Thank you for treating me with kindness.
08:56You have made me feel human again today.
09:01Something I haven't felt in a long time.
09:05Markus.
09:07Congratulations.
09:09You're our new relation manager.
09:12Thank you, sir.
09:13Come on, Luke.
09:16You're fired.
09:18Immediately.
09:20Get out.
09:42Hi.
09:44Look.
09:45I know I've made a lot of mistakes.
09:48I didn't realize what I had until I lost it all.
09:53And becoming a father, it's...
09:56It changed me.
10:00You start seeing things differently when you're holding your own child.
10:04Realizing how fragile everything and how easy it can screw things up.
10:10I've done that.
10:12I've done that.
10:15And I know I've hurt people along the way.
10:18I can't take back the things I said.
10:20The things I did.
10:22What I've learned.
10:23I've learned.
10:24I've really learned what truly matters.
10:31Please.
10:33Just give me a second chance.
10:35I swear I'll be better this time.
10:38I've changed.
10:40I promise.
10:41Everyone deserves a second chance, Luke.
10:44Nobody's perfect.
10:47We all make mistakes.
10:50It's what you do after the mistake.
10:53That counts.
10:54I promise.
10:56Welcome back, Luke.
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