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00:00This is a job interview from hell.
00:04I've been in business for 40 years.
00:06Your prize is working with me.
00:09From across the country, 16 tycoons of tomorrow have come to London.
00:15Don't stop telling me that you're just like me, because no one's like me.
00:19I'm unique.
00:21They're here to compete for a job with a six-figure salary,
00:25working for Britain's most belligerent boss.
00:28I think this is outrageous.
00:30You haven't got a bloody clue. Not a bloody clue.
00:34Famously hard to please, Sir Alan Sugar controls a vast business empire
00:40worth over £800 million.
00:43Once again, he's on the hunt for an apprentice.
00:47It's up to you. You open your bloody mouth,
00:49or I'll fire up the bloody five of you if I have to.
00:52I don't give a shit.
00:53To land their dream job...
00:55You're going to make millions!
00:56The candidates will have to live...
01:00I'll tell you what, that's pissed me off.
01:01Hold on a second. Don't use me.
01:03...and work together.
01:07I'm getting sick of you keep telling me it's not your problem.
01:09Do you have your laugh or what?
01:10We're looking like idiots.
01:12I'm in jail!
01:13But there's just one job.
01:15You're fired. You're fired.
01:17This was a total disaster.
01:18You're fired.
01:19Previously on The Apprentice.
01:29The pub industry has been suffering,
01:31so they've got to find ways and means of bringing people in.
01:35The teams had to create a profitable food service for two local pubs.
01:39Sausage, mash, steak, chips.
01:41You've got pasta, simple.
01:42Pizza's quick.
01:44Ian's team overspent on ingredients for its Italian-themed food.
01:49£220, mate.
01:51Yeah.
01:51Kevin?
01:51Yeah, OK.
01:54And he dithered under pressure.
01:56A manager would tell the team that are out on the ground
01:59to go to the deli and bring back the cheap access.
02:01They've not done all that wholesale stuff.
02:03Simon, we're going to the deli right now.
02:05We need to cook.
02:06On the other team, project manager Sarah went for a Bollywood theme.
02:14But her leadership was challenged by Claire.
02:18We don't know what's happening.
02:19We want a concise summary.
02:20Just please write the list without explaining every single point.
02:24The team made money early, pre-selling tickets for their curry-flavoured evening.
02:28VIP ticket, and then you get your £5 off your meal.
02:31And they swept to boardroom victory.
02:34OK, so the ladies run.
02:37On the losing team, Simon came under pressure.
02:41And that's what's concerning me about you.
02:43Have you got anything else other than physical ability?
02:46Yes, Your Honour.
02:47But project manager Ian became the third casualty of the boardroom.
02:52Quite frankly, I think you lost it.
02:54Ian, you're fired.
02:55Now just 13 remain to fight for the chance to become The Apprentice.
03:04What are you talking about?
03:066.20am
03:21Hello?
03:25Good morning, this is Frances calling from Sir Alan's office.
03:28He wants you to meet him at the Wallace Collection in central London.
03:31Please be ready to leave the house in half an hour's time.
03:35Thank you very much.
03:37Bye.
03:39How long have you been?
03:40We're doing in half an hour.
03:44Maybe it's a collection of canal boats or something like that.
03:48I know, I was thinking.
03:50Well, are the only Wallace I know is clouds?
03:52The Wallace Collection is in Marylebone, central London.
04:15It's one of the capital's most celebrated galleries.
04:18Good morning.
04:47Now, here we are at the very famous Wallace Collection.
04:54And in this particular room, you can see some quite famous portraits.
04:59Now, the task I'm going to set you today is all about portraits.
05:04The good news is that you won't have to paint them, but it's all about photography.
05:09I have found you one of the biggest shopping centres in England.
05:14You're going to photograph customers.
05:18And you're going to sell them their portraits.
05:20Now, I've been mentioning to you, on and off, in the past three weeks, my discomfort about rifts, gangs, whatever you want to call it, within the teams.
05:33I don't like it.
05:34It's not good for business.
05:36So it's time to mix the teams up.
05:39Jenny, Sarah and Claire move over there.
05:43And Rafe, Lee and Kevin, you go over there.
05:51Now, this task is simple.
05:58The team that comes back with the most amount of profit will win.
06:03And the team that loses, within that team, one of you will be fired.
06:07OK, everything clear?
06:10Good.
06:11Good luck.
06:12Off you go.
06:15Tomorrow, the teams will have to sell photographic portraits 20 miles away at the Bluewater shopping centre.
06:22At Bluewater, shoppers are known as guests.
06:26And 27 million of them visit the complex every year.
06:30The teams will have to set up stands, then charm customers into posing and paying for photographs.
06:38First, both teams need a project manager.
06:41I would just like to say this morning, I am absolutely 100% up for leading this.
06:46And there are a couple of revelations and reasons why that I'll go through in a minute.
06:50But if everybody's behind me on this one, is everybody happy for me to project manage this task?
06:56I've got an IQ of 170, so I consider myself to be fairly clever.
07:01The only thing is, I think people don't like a smart arse.
07:04I might have to bite my tongue a little bit in the early stages of this competition not to...
07:07Not to overrule them with intelligence.
07:12Let's draw your reasons as to why you want to be project manager.
07:16Okay, my best friend is a photographer and cameraman.
07:19I know about shutter speeds.
07:21I know about setting up a tripod and a camera.
07:25I know about single lens reflex cameras.
07:26I know the terminology.
07:28I'm going to have a head start on using the equipment.
07:30And I know the area.
07:32Bluewater is my area.
07:33I know the people that shop there, and I know what they buy.
07:36And that's my reasons for wanting to lead this task this morning.
07:39My only reservation would be, in kind of pressurised situations, you need to make sure you keep 100% eye on the game direction.
07:47If you feel you can do that...
07:48Alex, to come back on that, the reason I've been in pressurised situations is because I've been at the sharp end of every task we've done so far.
07:54This way I can take a step back, you'll see a calmer, more reflective side of me.
07:59And the bottom line is, if your reservations are proved right, and I'm the wrong man, it's going to be me that's in the boardroom with my nuts on the chopper.
08:06But that's not important to us, because we all want to do well and we want to win.
08:09If you're confident that you can keep calm and direct us...
08:13I promise.
08:14On the other team, another volunteer.
08:17The project manager will be Helen.
08:19I'm a businesswoman with a lot of balls and a lot of front and nothing fazes me.
08:24You know, in this task, what's very evident at the minute is I've got strong salespeople out there, you know, in the shopping centre.
08:31What really pisses me off in business is incompetence or people pretending that they know what they're doing when they absolutely don't.
08:37Tomorrow, both teams will need two groups.
08:40One technical, to process the pictures, the other to sell.
08:46I'm really good at sales, just to let you know.
08:49Don't hold back.
08:49And I did the back room, I was the chef last time, so I want to be out there nailing it.
08:54I'm going to ask Rafe and Lucinda if they will go at the back, in the back team.
08:58So you're going to go out for technology, Rafe and Lucinda?
09:01I can't even use a mobile phone.
09:02I take, you know, I've got a digital, I mean, I print a digital device.
09:05No, no, no, no, no, but I don't take photos, I've never had a digital camera, I don't know how to use a camera on my phone.
09:11I don't know how to do it.
09:13If you'd think that would be appropriate.
09:14On the other team, project manager Simon picks Alex, Claire and Jenny as technicians and delegates responsibility.
09:23All right, Alex, because I've worked with Alex before, Alex is going to head up my other team, because I'm going to be front-taking photographs.
09:28You are going to be my second-in-command.
09:30Are you happy with that role?
09:31Well, what I would say is, I know that I am probably, I would say that I am the strongest, however, let me finish.
09:39I'm happy doing that, but I'm not happy heading up your team in the sense that you're passing responsibility that is essentially yours to me.
09:45But if you feel that you want to delegate that to me, that's fine.
09:48You're going to retain control of the other team for me.
09:51But you said you can make decisions for me.
09:52No, not without running them past me, I'm making the decisions.
09:54All I would say is to you, and I'm not advising you on how to do it, don't dilute down your position.
10:00I'm not abdicating my responsibility.
10:02Claire, would you be happier to be my link to the second team, my first port of call?
10:06Yeah.
10:07Right, you're...
10:07Fine.
10:08Alex, you're off the hook.
10:09Yeah, let's go.
10:10Okay, let's go.
10:11Can I...
10:12Alex was extremely reluctant to take any responsibility.
10:16In fact, he shirked more or less everything.
10:19Simon was merely trying to make him the link for that half of the team.
10:23Alex is playing a game here.
10:27Today, the teams have to create a theme for their stands and buy props.
10:33Project manager Simon goes for a glamour and beauty theme.
10:37The shopping centre in Kent, grass is green, the sky is blue, and the women are orange.
10:41It's the land of the Essex and Kent beautiful people.
10:44The fake look, the fake types of wags.
10:45I wouldn't want to degenerate my own type of person and the kind of person I date and stuff like that.
10:51So it's like footballers' wives, basically.
10:54Absolutely spot on.
10:56How do we think Simon's going to cope over the next two days?
10:59I'm going to step back a little bit because I've worked with him a few times, so I want to get your perception.
11:02I compare him to a toddler.
11:05He's trying to run, and he's very enthusiastic, and we're giving him the reins to stay up.
11:12While Simon's technical team head for training in Luton, he's at a hire company on the hunt for crops.
11:22Anything the team spends will be deducted from their earnings tomorrow.
11:26Right, so this kind of thing, Sarah, this is what I'm talking about.
11:30That's what I was like.
11:31They love to just sit like that, all dressed up.
11:33What I'm thinking is this kind of thing.
11:36Do you know what I mean?
11:37The theme that we've decided on creatively isn't a theme.
11:41Glamour, beauty, it's just generic.
11:44Miscellaneous, what does it mean?
11:45It's not a theme, it's just a word.
11:48We're here to make some money.
11:50We can change the look of this by how we photograph it, whether it be close up, whether we pull back.
11:56The camera will allow us to do that, and you've got to trust me on that,
11:58that I know what I'm talking about a little bit with photography.
12:04Both teams will be able to print photos onto almost any product.
12:09At a digital printing company, Helene and some of her team check out what's possible.
12:14The obvious things is mugs, very popular.
12:18Things like jigsaws, placemats.
12:21If you've got the handle in the wrong place, you'll force it around.
12:25Helene has put Rafe in charge of transferring pictures.
12:29Lucinda has the job of computer processing the images.
12:32I don't take photos, I've never had a digital camera, I don't know how to use it.
12:36You're soon going to find out.
12:37Absolutely, I'm going to be great at it as well.
12:39You can imagine, you're going to be a print on your CV, digital camera expert.
12:43Absolutely.
12:44Determined to draw big crowds, Helene's instructed the other half of her team
12:52to find a celebrity look-alike.
12:54It will be a major investment.
12:56They'll need to find a character that appeals to blue water shoppers.
12:59Come in.
13:16Well, could you just tell us who you are what?
13:22Who I am, pal?
13:25Are you having a pose at me, or what?
13:27That's Sheree.
13:28There's a lot of...
13:30Women are more popular with the character of George, and gay people are quite popular with George.
13:36That's me as Sharon, that's me as Sharon, me as Anne Robinson, and me as Margaret Thatcher.
13:40I've done her for about 20 years.
13:43When I was in New York, and I was filming this show, I had a really good reaction from lots of different people, you know, like guys, children...
13:51Come in here, come in.
13:58Would you like to know a bit about my history?
14:00Yeah, please.
14:00Right, I've been to 24 countries doing this next month.
14:04I've done, sort of, charity videos for Comet Relief. You name it, I've basically done it.
14:08Any other questions, guys?
14:10No, that's fine.
14:11Okay, collective decision. Yes or no?
14:13Yes.
14:14Yes.
14:14Yes.
14:15Let's do it.
14:16Okay.
14:17On the other team, project manager Simon is out to cut costs.
14:21He's in North London, shopping for knick-knacks that will look glamorous on camera.
14:26No, no, forget it, move on.
14:31Okay, thank you, George.
14:32Do you have a roll that you can put them in for?
14:34I just want to check that the numbers are going up rather than down they are, and we're going that way.
14:37Okay.
14:44I'm loving the G-sauce.
14:45And the other thing...
14:46The rest of Simon's team is learning to use printing machinery.
14:49Okay, so that's your heat, but that's very hot, okay?
14:51So, just some cheap nasty paint paper on the base of the press.
14:55Hello, guys.
14:56Hi, Simon, it's Claire.
14:58Hello, Claire.
15:00You called us?
15:01Oh, yeah, right, this is where we're up to.
15:03We've bought you four bottles of cheap sparkling wine.
15:06Have you got glasses?
15:08No, I'm looking for flutes.
15:09Claire, I'm not stupid.
15:10I'm all over it.
15:12I'm not saying you're stupid.
15:13I'm just checking.
15:14It's easy to miss stuff.
15:16Okay.
15:17Yeah.
15:18Anything else?
15:19We've also got, I think there's somewhere to watch it.
15:21Let's go and see how much the frame, a little cardboard frame for a 6x4 photo will be.
15:24No, we're not doing frames.
15:25You leave the product to us, you delegated the product to us and that's what we're doing.
15:29You don't have to worry about that.
15:31No, but I'm the project manager and I've got a sourced shop here, so I'm going to go in and ask some questions.
15:35Simon, why are you going in a frame shop if we don't need frames?
15:38Well, I haven't decided that we don't need frames, Alex.
15:40You've delegated us the responsibility of products and we have priced the products which have over-
15:44I'm reviewing the whole project, Alex.
15:46So if I want to go in and check out prices on frames, that's what I'll do.
15:49Okay.
15:50Alright, thank you.
15:51Bye-bye.
15:52Alright, let's go in.
15:53Alright.
15:54Yeah.
15:55Thanks.
15:56Okay.
15:57Whether I've delegated something out or not, I'm responsible for the whole project.
16:00It's as simple as that.
16:01Okay.
16:028.30pm.
16:16Simon's money-saving plan is to add glamour to customers by dressing them up in his own clothes.
16:22I'm prepared to cut this.
16:23Yeah, sure.
16:24If I have to, I'll cut it so I can get like a bib and tuck type effect just to get it round
16:29somebody's...
16:30Fine, okay.
16:31I've got a white shirt as well.
16:33Yeah, I'd like to avoid cutting it if I can, but if it's the difference between me cutting
16:37this and getting a £79 photo done, it's getting cut.
16:42Fine.
16:43This is what I've got.
16:44Sarah's got the job of giving female customers a glamorous makeover.
16:48This is glam, Sarah.
16:49This is fantastic.
16:50Very glam.
16:51Are you going to be alright with pulling ladies' bra straps so you can create this impression
16:54of a ballroom dress?
16:55That's what I mean.
16:56A ballroom dress.
16:57We've got safety pins.
16:58Lots of them.
16:59Well, I'll try my best.
17:00I'm feeling really good.
17:01They don't have any faith in my business ability and I've got a perfect opportunity to turn
17:05this round on this task now.
17:07to the south-east of London, Blue Water Shopping Centre.
17:08To the south-east of London, Blue Water Shopping Centre.
17:127am.
17:13To the south-east of London, Blue Water Shopping Centre.
17:19Today, 180,000 shoppers are expected at Europe's largest retail centre.
17:26Oh, my God.
17:27Oh, my God.
17:31This is Helen.
17:32Hi.
17:33Nice to meet you.
17:34Nice to meet you.
17:35Nice to meet you.
17:36This is Helen.
17:37She's our project manager.
17:38Nice to meet you.
17:39Nice to meet you.
17:40This is Mr Beckham, Helen.
17:41Hello.
17:42What do you think?
17:43Teams can only accept payment for photos once they've been processed in the back rooms.
17:46In Helen's team, Ralph is in charge of printing on mugs and mouse mats.
17:58Lucinda will format the images on the computer.
18:00Project Pink.
18:02This is Helen.
18:03This is Helen.
18:04She's our project manager.
18:05Hiya!
18:06Nice to meet ya.
18:07This is Mr Beckham, Helen.
18:08What do you think?
18:09Teams can only accept payment for photos once they've been processed in the back rooms.
18:15Project manager Helene has given herself the job of overseeing the back room.
18:20Can we make a start? Yeah.
18:22I've 100% faith in the team winning today.
18:24We've got some good offerings in terms of different things for kids,
18:27different things for adults.
18:28We're going to attract the young girls as well,
18:30so I absolutely think we've got our bases covered.
18:35Still in the car park, Simon's team get to grips with their glamour props.
18:40We're going to do this methodically on the checklist as well.
18:42I don't want to leave anything in these vehicles.
18:44Water.
18:45Guys, that's not very good tapping.
18:46No.
18:47No, no, we're just getting everything together.
18:49Look, don't worry about it, yeah?
18:51Seriously, don't worry about it.
18:52We're not worried.
18:53We're just saying it's not the best way.
18:55Right, Simon, I'm putting this poster on top.
18:58Okay.
18:59Well, I'd prefer that carried.
19:00I don't actually want that in the cage at all.
19:01I don't want to take any chance that that gets crimped, dented or anything.
19:04I'm just going to see you next time.
19:05Yeah.
19:06Come on.
19:07Come on.
19:08Come on.
19:09Come on.
19:10Come on.
19:11Come on.
19:12The screen's going to be this way.
19:13Like this.
19:14This gets rammed at lunch.
19:15Right, logic techniques.
19:16This part of the shop is sitting here.
19:17Have I got everyone's attention?
19:18Can you stop what you do in a second and listen to me, everybody.
19:23The screen's going to face this, this gets round at lunch, this fills up and people congregate
19:27here so I'm going to be here taking pictures like this with people looking in and seeing
19:31our screen, seeing our stage lounge and set up.
19:33Everyone happy?
19:38And the camera's going to create the illusion here.
19:52I think we definitely got the glamour look we were going for, I mean that's what we wanted
20:04and looking at that.
20:05It's better than I thought it would look.
20:079am, opening time.
20:27The lookalike is pulling in customers for Helene's team.
20:34They're offering portraits for £15.99 plus a range of prints on additional merchandise.
20:39Oh that looks good.
20:40That's a nice one.
20:41But they've already spent £590 on blank products and marketing.
20:499.35am.
20:51On Simon's team, all six team members are on the shop floor selling.
20:55We've got the best stand, the best location, the best everything.
20:57I'm really positive.
20:58Just be conscious to don't flare up during the day.
21:00I'm not going to flare up.
21:02I don't know, we have done already but just know.
21:03Simon, Simon, Simon.
21:04Let's just, yeah.
21:05Let's just, let's just get on the light, it's cool.
21:06Yeah, but just one thing.
21:07Every time I say something to you this morning you've got this malevolent look on your face.
21:10Just knock it on the head.
21:11It's me, it's my, I'm in charge of this so it's my neck on the line this time.
21:14Simon, Simon, Simon.
21:15I'm positive. I've done every single thing that you asked me to do yesterday.
21:19Let me get on with what I'm doing and we'll win the task, OK?
21:21I'm not being negative.
21:22If I came across negative, I've been doing sales all my life.
21:25If I came across negative, I would never sell anything in my life.
21:28I'm being positive and that's why people are buying.
21:29Just let me do it.
21:30Can we interrupt this?
21:31Because the ladies wait to take a photo, don't we?
21:32Right, she's ready now, she.
21:33He doesn't like working for me.
21:34He doesn't want to work for me and he doesn't want to be managed by me.
21:37Now, if he wants me to leave him alone and he's going to get me the best sales of the day,
21:40then I'll leave him alone.
21:41But if it all goes wrong, who am I going to be looking to blame?
21:44It's 9.30 at the moment and we've just spent the last 20 minutes deliberating and arguing
21:49in amongst the group whilst there's been customers walking past.
21:53We're losing opportunities and we just need to get on with actually selling at the moment.
21:57We should have actually had three appointments and three sales by now.
22:02The thing is though, Sam, as project manager, you're working with...
22:04Don't tell me to manage. Please don't tell me to manage.
22:06I am. That's a really bad attitude because as a business manager, you have to accept feedback
22:12from people.
22:13I do, but...
22:13So, no, no, if you hold your hands up and go, don't tell me how to manage, it's not
22:17particularly constructive.
22:18All right, listen, you let...
22:19Everyone's...
22:19For today?
22:20No, no, everyone's...
22:21Yeah, everyone, yeah.
22:22No, no, no, Claire, I'm going to talk to you.
22:23Listen to me.
22:24No, this isn't the time in the place.
22:25No, I'm the project manager, so this is the time in the place.
22:27But don't be autocratic.
22:28No, I'm not being autocratic.
22:29You're not going to get anywhere being a dictator.
22:30I'm not...
22:30I've been a dictator on this task, I've given you three rounds to do everything.
22:33Just sorry, rewind a second.
22:33I'm the project manager, yeah.
22:35Just, this isn't the time in the place.
22:36On the other team, the first batch of orders is ready for processing.
22:54Who's that, Claire?
22:54Is that you?
22:56That's a big smile now, isn't it?
22:59Right, guys, I've been selling like hotcakes, I've been cross-selling, I've got two mugs for
23:02you to make, but I need them to be made in like 20 minutes, because that was the condition
23:07of the sale, and I need these photos printed off for me.
23:09So there's the memory card.
23:10So if I show you which ones need mugs...
23:12Right.
23:13If you were a thingy-
23:13The more you run, the more money we make, Helen.
23:15Yeah, yeah.
23:16You do get some clips.
23:17The only person trained to use the computer...
23:21Oh, fuck.
23:22...is Lucinda.
23:24I don't know how to do this.
23:26Copy pictures at this one.
23:28Um...
23:29For the pictures?
23:30No, it's getting this hardware onto the...
23:32One, two, three, four, five, ten times.
23:38Yeah, you're not able to start that?
23:39No, no, no.
23:40Do these guys want it now?
23:41Yes.
23:42Okay, well, can you just hold them back, literally?
23:44Just give us...
23:46Yeah, cut the front.
23:47There's nothing we can do, there's a problem.
23:48Okay, let's smile, yeah, you would bet, you know what I'm saying?
23:51Woo!
23:52What did you want?
23:53A mug, a mouse mouse?
23:54No, one of the portraits.
23:55A portrait, no problem.
24:00Bollocks.
24:01What's happening?
24:01It's come off the wrong side.
24:02I only stopped you, because I thought both of you were good-looking girls, and I think
24:12it would be a nice photo to be taken.
24:1410am.
24:16Sales pick up for Simon's team.
24:19Get yourself on my settee right now.
24:21I will make...
24:23Don't make me pick you up, I will do it.
24:27Come and sit down.
24:28Come and sit down, I'll make you feel nice and comfortable.
24:30Promise.
24:30For £24.99, the team have come up with their platinum package, a portrait, a keyring, and
24:38a jigsaw.
24:39But just to break even, they need to make £580.
24:42I think you're ready.
24:43I think you're ready.
24:44You can do whatever you like.
24:49Put your legs up.
24:50Put your legs up.
24:51It was clear to me really early on that it was going to work, because it just looked
24:56right.
24:57Nice smile.
24:58Smile.
24:59Just got right into being David Bailey.
25:01I've got a real talent for photography.
25:03Let the camera create the illusion that you are wearing something really regal and nice.
25:08Put some gold in here, a little bit.
25:10Give me a nice big smile.
25:11Nice big smile.
25:12You happy with that?
25:14932-6940.
25:16932-6940.
25:19To help the technical team, shot numbers are logged on order forms.
25:23Have you ever heard of Renaissance photography?
25:25But with everyone on the sales floor, printing hasn't started.
25:29The lady who's just had her photo taken, Jenny, she needs to have it back in about 45 minutes.
25:34So how do we manage this?
25:36That's the back office system.
25:37You'll have to sort that out.
25:38Okay, let's go.
25:39Get the clothes on the computer.
25:40You'll see you later.
25:40Yeah, bye.
25:41Bye-bye.
25:41We've got a fresh...
25:42That hurt.
25:44Did it?
25:44It's risky.
25:4610.35am.
25:48The orders must be delivered within half an hour.
25:53Do you remember who's here?
25:54Okay, that lady there's Charlotte.
25:57Right, so...
25:58Oh, my God.
26:00She looks like a NL.
26:02She looks like Leiland.
26:06Why did they put that purple on her?
26:07Right, so how do we know who's who, sir?
26:09Right, okay.
26:10You've got the numbers.
26:11These are the ones you identify with.
26:12So 932-6927.
26:15Where's that number on here?
26:16To trace which order belongs to which customer,
26:19they need the number that appeared on the camera to show up on the computer.
26:23Simon?
26:24Yeah?
26:25I'm really, really struggling to find out who wants what,
26:29because I have no idea who these people are.
26:31What I said to Claire is you should only have the picture...
26:34Simon, Simon, whoa, whoa, whoa.
26:36The problem...
26:36Simon, let me talk.
26:38The problem is, the number on your camera isn't coming...
26:41It doesn't correspond to anything on the computer.
26:44So what I need you to do is keep a tally of, like,
26:47when you change your memory card,
26:49photo number one is the lady plus baby,
26:52photo number two, and that's the way it's coming out on our system.
26:55It's just a double-check to make sure we don't get any mistakes.
26:59Right, leave me to do this, all right?
27:06We've been promised our photo, but we've not had it.
27:08So as soon as we get it, we're just going to go.
27:11I don't know whether to go or to stay,
27:13because the kids are starting to get a bit fed up now.
27:15So I just want to get home, really.
27:16If they have to wait too long, they may well just go home.
27:20All they've lost is the photo.
27:21They haven't paid in advance.
27:22So they could potentially lose most of the business
27:25they've done already today.
27:27And it's 12 o'clock already.
27:37Peak time at the centre.
27:46Helene's look-alike is attracting big crowds.
27:55Come on in, let's go see picks.
27:59But the technical team is at a standstill.
28:02With business analyst Lucinda unable to fathom the computer,
28:06they've rushed in some harm.
28:08How do you go up?
28:10Where have those arrows gone to turn it?
28:14A bit stressed.
28:15I'm trying my hardest to work things out.
28:16For example, I've managed to burn a CD this morning.
28:18I don't know how.
28:19And then I was asked how I could do it again and repeat it.
28:22I don't know how I did it.
28:24It was just quite lucky.
28:25Are you happy with the computer?
28:26No, I'm not.
28:27Because as I said, I really, no matter how hard I try,
28:30I'm not a technical person.
28:32I'm not either.
28:33Yeah, but I told you this in the first instance.
28:35I needed it, but what do I do?
28:36So I don't put you on things.
28:38It's my decision.
28:39Okay, okay, okay.
28:41Right.
28:41I have to say, you were there for training as well.
28:43No, I wasn't.
28:44Why aren't you comfortable with doing this?
28:44I am a budget manager and I said that you were going to be doing this
28:47like when I was assigned to the kitchen, I cooked for 10 hours.
28:50It's about teamwork.
28:51It's about being assigned a work and getting on with it.
28:52I am happy doing it, but you put people in the appropriate skill set.
28:56Oh, for Christ's sake, Lucinda.
28:57So we'll just move it all around you all the time.
29:00Lucinda is poor at her end of the job.
29:04Why is that?
29:06Because Helene put her in that job knowing full well that she was not terribly technical.
29:13And their customers are giving up.
29:18We want to go somewhere else now, so the girls are getting tired, so we want to go home.
29:25We'd all be ready within like an hour and a half, but you've obviously got things to do.
29:30We've got to stop selling right now.
29:33I know it's a busy time and that might be a decision that might come to bite us in their ass, as it were.
29:39But at the end of the day, there's no point in keeping taking orders, keeping taking orders,
29:41if we can't deliver against them.
29:43At the busiest time of the day, the stand is closed.
29:48On Simon's team, their system of ordering by numbers still isn't working.
30:18I need to know, Boston Rhymes, they've got...
30:21Yeah, but I don't know what they look...
30:23It's all right, I don't know what they look like.
30:26Oh, gosh.
30:29Um...
30:29Yeah, I would rather say to you an hour to get them back.
30:32Well, I can go for one o'clock.
30:35We have to be somewhere an hour away by two o'clock.
30:38Let me take your surname, I'll see if I can...
30:40I can have yours up for you.
30:42With the ordering forms useless, Simon calls Claire to the sales floor.
30:46We're doing as best we can.
30:49Listen, I don't doubt that, but I didn't have any quantifiable reason why this was all going wrong.
30:54And now you're saying that the order system was the...
30:56No, on the phone, Alex tried to tell you, and he spoke on top of it, but there's no point in doing...
30:59No, no, no, Alex also told me his form was fine, and they're telling me it's not, so...
31:03Okay.
31:04Well, we're sorted now, so let's draw a line under it.
31:06I don't feel I've got a team that's all pulling in my direction, which is a bit of a shame.
31:11Claire is doing her best. Claire's very good at what she does, but she's impossible to manage.
31:16She's absolutely impossible to manage.
31:19Claire's new job, ferry the orders from the sales pitch to the technical team, ten minutes' walk away.
31:26Oh!
31:26She must describe to the technical team what each customer looks like...
31:33Their platinum, yeah.
31:33...and the shot they want.
31:35That one, she is black and white, in the colour.
31:40Simon's really stressed.
31:41He's very, very conscious that he feels that he's next on the line, and he's like...
31:46As soon as I saw him, sometimes Simon can invade your personal space, and I can find it quite invasive, and he's like...
31:52He's quite so, like, body language was like this, and I'd sat back and said,
31:55just calm down, stop shouting, and he's like, how much have you done?
31:59We need to know what we break even.
32:01They look really good, though, don't they?
32:03The technical team are getting pictures onto products, but customers are not getting what they ordered.
32:10I said the second photograph is the one I wanted, where she's looking at the camera.
32:14Yeah.
32:15I was very clear about that.
32:17In fact, he's done the same.
32:19In fact, it's nothing what I want.
32:21All right.
32:22I do appreciate it, and I do apologise for this.
32:24She's been a bit of a mess-up, and we've mirror-imaged some as well.
32:28I've spoken to Claire, and she's got the back room back on track.
32:30I've got to trust her on that.
32:31I'm not absolutely convinced.
32:32I've just had some photos come down, and this rogue photo, which was one of the ones that I wasn't going to use,
32:37has gone into someone else's packet.
32:39They've come back and returned it to me.
32:40So I've just told these people, I've been told that these people's orders five minutes away, five minutes ago,
32:46and I said, do I need to ask them to come back in 15 minutes, and I was told, no, it'll be down in five minutes, and it isn't.
32:52So I'm potentially going to lose another one.
32:53He looks like he's on crack or something.
32:57He looks like a serious crack hyena when he gets, he gets, he needs to just calm down.
33:04Sam has just called up now and said, everything's going to pot.
33:06I've got more orders coming up, but we can take the orders.
33:08That's fine, as long as we've got a list just to process them.
33:10It's just a smooth process.
33:11We're, like, on it now, but he just, he just, like, explodes under pressure.
33:18Now, this is going wrong.
33:19I'm going to stop trading in a minute, and everyone's going up the back office,
33:23and I'm going to get a grip of this because this is getting on my fucking nerves,
33:27and we're looking like idiots.
33:29Shall I just hold this idea up, right?
33:30Yes.
33:30OK.
33:31It's very, very hard, this competition, and if I lose it, I've lost it because I've lost
33:44control of it, and I'll take that on the chin, and I'll get fired.
33:50I'm absolutely really depressed.
33:56Just leave me alone a minute.
34:01Oh.
34:254 p.m.
34:26With three hours to go, sales and production on Helene's team are still on hold.
34:32Right, and there's hundreds of customers.
34:35Like, hundreds.
34:42Please, can we use all these to CD, and then we're going to print one?
34:45I'll let you do it.
34:46I don't know how to do it.
34:47Yeah, I've shown you.
34:49Lucinda?
34:50Yes, Helena.
34:53Popcarling kettle.
34:54I'm not, I'm not good at technology.
34:57I've never taken a photo under a buffet.
34:59Well, Rafe makes mugs all the time.
35:02You know, sometimes you have to do something out of our comfort zone.
35:03Yeah, but I've shown you how to do this, so you should be able to do it.
35:05That's not my job, Lucinda.
35:06This is your job today.
35:08Do you honestly think I wanted to spend 11 hours in a kitchen the other day?
35:11No.
35:12But that was, that was the job.
35:14I had a cold.
35:14Let me finish.
35:15I put me in the kitchen.
35:15I offered to be in the kitchen.
35:16Do you think I enjoyed it?
35:17That was the job Sarah had asked me to do, so I shut up and got on with it.
35:21Do not speak to me like that.
35:22How dare you?
35:25How dare you?
35:25I wasn't in the kitchen because I had a cold.
35:27Then I came in and I spent all afternoon doing the washing up.
35:29I'm saying your job today is being in here.
35:32As I said, I will be out there and I will get the CDs and the pictures and burn them and take them back out.
35:36Fantastic.
35:37Finally, customers start paying for pictures.
35:56I hope your boyfriend likes it.
35:59If I've broken even, I'll be amazed with the way this morning went.
36:02This could be too little too late.
36:04Do you think we've done?
36:05We've broken even.
36:07Do you think so?
36:08Yeah, definitely.
36:08I'm dizzy.
36:10I really did.
36:10I thought we should...
36:10You concentrate on taking the photos.
36:12Right, okay.
36:13Yeah?
36:13Okay.
36:15After three hours of no sales, Helene's team find a way to get the photos out of the computer,
36:22but only by printing the portraits onto standard A4 paper.
36:27Right, so Lucinda, whenever this comes through, are you comfortable to print all this out?
36:31Oh, ecstatic.
36:32Happy, brilliant.
36:33Yes.
36:33Happy, nice.
36:36That's it.
36:37That's it.
36:38Right, fantastic.
36:41We got there eventually.
36:43Are you happy with that one?
36:44Yes.
36:44Right, brilliant.
36:45That's $15.99.
36:48Thank you so much.
36:49There you go.
36:56Have a good day.
36:57Yeah.
36:597 p.m.
37:01The end of trading.
37:03Yay.
37:05To find out how much they took, the teams must wait until the boardroom tomorrow.
37:10We collected so much.
37:11Do you know how much money we collected, though?
37:13I don't know.
37:14$25, $25, $30, $25, $25, $25...
37:17Four weeks ago, these 13 people gave up well-paid jobs for their jobs.
37:23For a chance to become Sir Alan's next apprentice.
37:34Now, one of them is about to find out the gamble hasn't paid off.
37:55You can go through to the boardroom now.
37:57Thanks.
37:58Good morning.
37:58Good morning.
37:59Good morning, Sir Alan.
38:03Well, from what I've heard, a very interesting task.
38:27Now, the Alpha team was led by Helen.
38:31Yes, Sir Alan.
38:32OK.
38:32And your theme was...
38:34David Beckham lookalike, Sir Alan.
38:36You know, what did you sell most of, what didn't you sell?
38:39Yeah, the actual other products that we were offering, Sir Alan, were very popular.
38:44However, we did struggle with the manufacturing of those products.
38:48Why did you struggle?
38:49The main issue was the problems that Lucinda had in her role.
38:54She was totally incompetent in terms of actually working on what she was assigned to do.
39:00I am technically useless.
39:03Now, for the minute they put you in charge of, for want of a better word, production,
39:07why didn't you say, look, I can't do this, guys?
39:09I did. You did not.
39:10And then I had people.
39:10Everyone tried to even burn a CD and no one took out the mantle and no one was willing to step forward.
39:15Can you tell me, I don't want to go into technical detail.
39:18That's the bottom line. She's lazy and she doesn't want to pull away.
39:21With all due respect, if you are seeing that your actual processing of your business is not...
39:29Why didn't you do it?
39:29I didn't have the ability.
39:31I remember when I organised this thing, you know, being in technology myself,
39:36I want someone there in case the thing conks out, right?
39:40Did you have someone there?
39:41He did come in for a very short period of time and got Lucinda back up and running.
39:45And this is an important point.
39:46I wanted to get him to get you back up and running.
39:48Because my knowledge base was far behind Lucinda.
39:50The technician said that his children could operate.
39:53There was no complexity to this.
39:55Surely the core issue is that you should have shuffled the team.
40:00I think you were a bit wishy-washy.
40:04Unbelievable.
40:05A runaway success.
40:07And you couldn't process the stuff.
40:09Simon, I understand you were the team leader of your team.
40:14Is that right?
40:14That's right.
40:14Okay.
40:16And your theme was?
40:18Glamour and beauty.
40:19Your sort of blue water shopper would probably go out in something sort of quite dowdy.
40:24And we could jazz them up and get a nice professional photograph taken of them,
40:27looking like they were not shopping somewhere else completely.
40:31Actually, Simon, I disagree.
40:33Jenny and I were the target consumers.
40:34Excuse me.
40:35Wait, wait, wait.
40:36Excuse me.
40:37I've asked the team leader to tell me.
40:39Sorry.
40:39Okay.
40:40So, please tell me what your theme was.
40:44It was glamour and beauty.
40:45Glamour and beauty.
40:46Now, was you in control all the time, Simon?
40:49Did you think you had this thing under control?
40:52I was aware of a period of time where I felt I was losing control.
40:56Why?
40:57There were some order system issues.
40:59Did you lose any business over this, you think?
41:01Yes.
41:02How much do you reckon you lost?
41:03A couple of hundred pounds at a very important time of the day.
41:06Do you think you lost it at this stage?
41:07I had to put the camera down because I was taking the photos.
41:11We were inundated with people wanting to have their photos taken.
41:14Am I hearing again here that we've got a good business going here?
41:17I had to stop selling, Sir Alan.
41:18Yes, that's exactly what you're hearing.
41:19This is a joke.
41:21You've got people milling around, ready to spend their money,
41:24and you didn't take their money.
41:27Margaret, let's hear the financial side of Renaissance.
41:32Well, Renaissance, Simon's team, spent £577.23.
41:38They took £503.42, so they made a loss of £73.81.
41:45A loss.
41:47You had all those people buzzing around you there.
41:49You had the opportunity, and you made a loss.
41:54Incredible.
41:54Nick, let's hear about Alpha.
41:59Well, Alpha spent £592.93.
42:04They took £738, providing a profit of £145.10.
42:12Oh, thank God for that.
42:16Well, well done.
42:17Now, in return for this, I have arranged a treat for you today,
42:21which is actually a private yacht, which is going to sail you to the Isle of Wight,
42:26moor up, and then you're going to have a dinner on board.
42:29OK?
42:30Very well done.
42:31Off you go.
42:32Have a nice time.
42:33Thank you, sir.
42:37Sales guys, well done.
42:39Well done.
42:40Good job.
42:41Well done.
42:42A loss.
42:47You had it in your grasp.
42:49You blew it.
42:50Interestingly enough, I've got to go off now.
42:53I'm going to have lunch with the Prime Minister.
42:56Talk amongst yourself, and I'll see you back in this boardroom when I get back.
43:02OK?
43:02Off you go.
43:13Go, go, Gadget legs.
43:14Careful your head.
43:16We are the champions.
43:17Come on, bro.
43:18Here's been the comeback, kids.
43:22Woo!
43:25I have a lot of credibility in this competition.
43:27People rate me because they've seen my performance.
43:30I think, you know, put your money where your mouth is, Lucinda.
43:34Stand up to the plate.
43:35Be the project manager, and I think Sir Alan will truly see what she's all about.
43:39And to be honest, that's somebody who's just not very good at a job.
43:42Cheers!
43:43Cheers!
43:44Cheers!
43:49We're going to make some things on toast.
43:51Something's happened in between manufacturing and delivering it to the customer.
43:59Something's happened there for us to have, for it to be such a surprise when we're in the boardroom.
44:05And I'm thinking, yeah, we've got this one in the bag.
44:07And then not only to find that we haven't got it in the bag, but we've made a fucking loss.
44:11Did you feel that my face thought we had it in the bag yesterday lunchtime?
44:14Because I was petrified.
44:16It was a communication problem.
44:17That's what it was.
44:18That's all it boils down to.
44:26Everybody's now looking at ways to abdicate responsibility for what happened.
44:32But I'm not finished yet.
44:33I'm prepared to go in and fight my corner and stand my ground.
44:36I think it would be a massive error to take me back into the boardroom because I would destroy him if he takes me into the boardroom.
44:41You can go through to the boardroom now.
45:05You can go through to the boardroom now.
45:09Good afternoon.
45:36Good afternoon, Sharon.
45:37Where we left off was that you went out and lost money.
45:43Yes, sir, Alan.
45:44What happened when you put yourself forward as team leader?
45:48It was a less than enthusiastic approval.
45:53I think as a group, we're all, from living with Simon,
45:56we're all very conscious that he's an emotional person.
45:58He's incredibly passionate and motivated.
46:01The downside of that is that sometimes we feel like he's a missile
46:04which is about to go into outer space and spontaneously converse.
46:09And he can come across sometimes as being quite aggressive.
46:14But we knew that he was very keen to do it.
46:16So what did you think then?
46:17You think, well, let him do it then.
46:19If we win, it's good.
46:21If we don't, we're going to blame him in the end.
46:23Is that what you thought?
46:24I thought, let's give him a chance.
46:26Oh, you did. That was very nice of you.
46:28Very, very nice of you.
46:29What I'm hearing here, Claire, is that you're showing no respect whatsoever to this man.
46:35Whether he's a plonker or not, it's not for you to decide.
46:38You're in a team, OK?
46:39And the team's got to win.
46:41Do you understand?
46:42Yeah, I apologise for that because I...
46:44Well, now you're apologising for it.
46:46No, I apologise.
46:46Before you were denying that you did it.
46:47No, I'm not apologising for anything.
46:49I'm not conscious that that's the way I made people feel.
46:52And I apologise for that because I never ever would want to make somebody feel like that.
46:56I supported Simon from the work of her.
46:57I don't like people who make people feel like that.
46:59I don't like people being victimised.
47:01I don't like people being ostracised.
47:04Because let me tell you, from what I can see so far, you ain't that bloody great yourself.
47:08Because I haven't worked out what the hell you were doing yesterday, quite frankly.
47:13Jenny, Alex and I worked very well together as a team.
47:16We had lots of communication with Simon throughout the day.
47:18You had not as much communication as Simon wanted.
47:21And whenever you spoke to him, you treated him like dirt.
47:24I apologise, I didn't want to come across that way and I wasn't conscious of being that way.
47:29Simon, when this subgroup went off, Alex, Claire and Jenny, how did you contact them?
47:35I wanted to appoint a sort of second income.
47:40I wanted something coherent, so I asked Alex to step up and do that.
47:43And I think Alex felt I was looking for someone to immediately blame if it went wrong.
47:46He was less than enthusiastic that I was the project manager.
47:49Is that right?
47:49No, that's not right at all.
47:51My point was that don't dilute out too much of what you're doing.
47:54I had no problem with doing it.
47:56And the conversation just moved on and then he said, okay, you can do it.
47:58But you did have a problem with it.
47:59Alex!
48:01Yes, ma'am?
48:01I was there.
48:02I didn't step back from it.
48:03I just simply said...
48:04You stepped so far back from it, you were practically out of the room.
48:06Why did you make a loss?
48:10We made a loss because we couldn't deliver the goods.
48:14Why couldn't you deliver the goods?
48:18Panic set in around about 10.30 and according to Margaret, she believes it lasted at least
48:24a one o'clock, nearly three hours.
48:26You could see that on the shop floor.
48:28You surely would have seen that on the shop floor.
48:31Did you feel this at all?
48:32I had absolutely no idea that there was all this, you know, catastrophic situation.
48:39What were you doing, Claire?
48:40I was organising the orders coming through and the backlog we had.
48:43Why didn't you relay to them that there was aggravation on the shop floor?
48:48They knew there was aggravation on the shop floor.
48:50We were told what was a priority.
48:52We weren't actually provided with the full picture.
48:55You didn't get a sense of there's something going wrong?
48:58Definitely not.
48:58Claire, I am not getting a clear picture here of what you did.
49:03I'm getting the opinion here that you're good at excuses.
49:07Sir Alan, I'm not good at excuses.
49:09I walked into the back...
49:09You are good at excuses.
49:11I don't know what I'm...
49:11You're definitely very, very good at excuses.
49:13I don't know what I'm trying to make excuses for.
49:13I've got two people there telling me that they didn't know what the hell was going on
49:17on the shop floor.
49:18That is nail on the head.
49:19I walked into the room.
49:19That's the absolute nail on the head.
49:21Alex!
49:21The way I see it, it was assertive...
49:22Who miscommunicated the most?
49:24Well, initially I thought it was down to the project manager, but now hearing it,
49:28potentially the people who were running the information between us and the front end.
49:33So, you're saying Claire, Simon, you were the team leader.
49:36Simon, you tell me which two people you are bringing back in this boardroom with you.
49:42Alex Sinclair.
49:43Alex Sinclair.
49:45Okay.
49:45All right, you have a three.
49:51Go back to the house.
49:59Nothing's going to work with Claire.
50:03I mean, she's not straightforward.
50:06And she's the link.
50:07She was the link.
50:08And she really failed to keep the factory truly informed as to the state of the thing.
50:13Simon, you know, he makes quite a lot of noise.
50:17He's not 100% responsible.
50:19The people up in the production room did know more than they're letting on.
50:24All right, listen, I think I've heard enough.
50:27Let's, we'll call these three back in.
50:33Hello?
50:34Yeah, Frances, can you send the three of them in, please?
50:36Yes, Sir Alan.
50:38Sir Alan's ready for you now.
50:43Simon, what's she doing here?
50:57Claire was very dismissive of me.
50:59Claire was more interested in managing me than doing her job on the task.
51:03I'm talking to him at the moment.
51:04I can't get through to someone who's unmanageable.
51:07Sir Alan, please, may I pass a comment?
51:10I don't think you're aware of how you are personally.
51:13I think that accusation could be equally as levelled as you, Claire.
51:16I feel like...
51:16You've no idea how aggressive and assertive you can be when you're just dismissive.
51:23And when I said, Claire, I'm the project manager, your immediate response was a dismissive,
51:27don't be autocratic.
51:28And I hadn't been autocratic in the whole task up until that point.
51:32You were not listening to feedback from Sarah.
51:33Sarah's trying to tell you something.
51:35And you turned to Sarah and went, I'm project manager.
51:38Your body language was like this.
51:39You were shouting.
51:40You were sweating.
51:41And it was just not particularly pleasant.
51:43So I said...
51:43Listen, Claire, in your application to this process, you've made some comments.
51:49And I read that your worst qualities are that you're impatient.
51:55I am impatient, but I'm quite...
51:56You can overpower people who aren't as vocal as you.
52:00I'd like to meet that bleeding person who isn't as vocal as you.
52:03I need a couple of earpads.
52:06I'm sick and bloody tired of it, quite frankly.
52:10Is it true you really didn't know what was going on down the chaos there?
52:14Sir Alan, if I'd made a mistake, I would hold my hands up and say I'd made a mistake.
52:18I've done it in the past.
52:19Everybody learns by the mistake.
52:20You and Jenny were not in this naive position where you were stood in the back room
52:23having no clue what was going on because...
52:25But they said they were.
52:26But they're making out that they are.
52:27They're saying, oh, we have no idea what was happening.
52:29Of course you did because...
52:30Simon, were they isolated in the back room or not?
52:32I don't think they were completely isolated, Sir Alan, no.
52:34Everybody's culpable here, you know.
52:36I'm not trying to pass the buck or pass the...
52:38Well, that's what it sounds like.
52:39No.
52:40Everybody sounds like they're trying to pass the buck.
52:41No.
52:42I made people laugh and smile in that shopping centre yesterday.
52:46I was creative.
52:47I created a buzz around my photography stand.
52:50And if I could have had my orders delivered, I'd have made you a fortune yesterday.
52:53I'd have made you an absolute fortune.
52:55But you didn't...
52:56Early indications were at 10.30, you weren't taking the money.
52:59You thought it was rectified by 1.30, you still weren't taking the money.
53:03At 3.30 still sounds like bloody chaos.
53:06What's that got to do with making people laugh?
53:08You know, it's almost insulting me and saying, yeah, I did.
53:12I drummed up a lot of business.
53:14The only thing is, I screwed everything else up.
53:16I didn't screw up the delivery of the orders, Sir Alan.
53:18At 7 o'clock, I...
53:18One of your team did.
53:20And you're responsible for them, right?
53:21Um, yes.
53:22Why shouldn't I fire you here today?
53:26Because I can...
53:28I can do this.
53:30I've got confidence in my own ability.
53:32I'm learning...
53:33I'm growing so...
53:34You're learning at my expense by losing me money.
53:36It won't happen again.
53:37It may not happen again, my friend, I can assure you.
53:40Alex, who should be fired here today?
53:48Claire.
53:49Claire, who should be fired here today?
53:51Simon.
53:52I...
53:52Can I say that I did my job to the best of my capabilities and I was going from...
53:57And sorry do I.
53:58...from leadership of a project manager.
54:00I feel that I'm being treated like a scapegoat.
54:02Why?
54:03Why are you being treated like a scapegoat?
54:04Because there's emotions involved.
54:06Things have become personal.
54:08It hasn't become personal.
54:11Nothing's become personal.
54:12This is entirely a business decision.
54:13Simon, I think you're incredibly sensitive about...
54:16I'm not sensitive.
54:17I was the project manager.
54:17I lost money.
54:18But the reason I lost money...
54:20And I could have made a fortune in that shopping centre this morning...
54:23If we'd started this morning.
54:24Could have.
54:24Because I'm good at...
54:25Could have, yeah.
54:26Could have, should have, would have, yeah.
54:28But you didn't, right?
54:29No, sure, no, I didn't.
54:30No, you didn't, yeah?
54:33I think I've heard enough for me to make a very, very difficult decision here today.
54:38Sir Alan, may I say one more thing, please?
54:42If you insist.
54:43I think in this whole competition, if you sit back and remain quiet and under the radar,
54:48people assume that they're safe.
54:50And I've been bold, and I know I'm vocal, and that puts me...
54:53Oh, you have been bold, all right.
54:54Don't worry about that.
54:55And it puts me in a vulnerable position.
54:57I'm sorry, I've sat here...
54:58Tom, Liz, you know, you never back off.
55:01You know what?
55:02I'll tell you what I'm going to do with you.
55:03I'll tell you what I'm going to do with you.
55:05I'm getting sick and tired of you denying all this, you know?
55:09I'm sick of looking at you at the moment.
55:11Get out that door.
55:13Get back to the bloody house, okay?
55:16Get back to the house, yeah?
55:19Because you're going to be the next team leader.
55:20I'm sick of looking at you at the moment.
55:22Get out that door and get back to the house.
55:25Simon, if I asked you to build me a wall, you'd build me a wall.
55:41I'm pretty sure of it.
55:42If I asked you to dig me a trench, I think you'd dig me a trench.
55:45I am not that sure that if I gave you my investment portfolio, you'd be able to run that very well.
55:53I'm sorry, my friend.
55:54I think you're a bit out of your depth here.
55:57And with regret, you're fired.
56:00Thank you for a wonderful opportunity.
56:03Thank you, Sharana.
56:05Goodbye.
56:05Taxi's ready for you now.
56:28Thank you, Francis.
56:35I'm going to, you know, I said from the moment we had this discussion, it's not Simon.
56:58It's going to be one of the people who goes in with him.
57:00From what I've heard, it's going to be Claire.
57:03I think Claire's going to go.
57:04Can we have a drum roll, please?
57:29You can go, and I was like...
57:32You can go back to the house, and you're project manager next time.
57:36Really?
57:37So sorry, folks, I've got to be project manager again.
57:39I give it my best shot.
57:55I give it everything I had.
57:56I gave 100% in every task I did.
57:59I made a lot of people smile in that shopping centre yesterday, and that was a really good feeling.
58:02But at the end of the day, I failed, and I'll go home now, pick myself up, and I'll be putting satellite dishes up again next week.
58:11What you're going to do is design and develop several flavors of ice cream and sell those flavors to the trade.
58:37But which team will sell enough to lick the opposition?
58:43That is the sign of a good salesperson.
58:46We kept up the momentum.
58:47Sometimes you have to turn a deal down, you know.
58:50A deal which is not good for the long term of the business.
58:54You're fired.
58:55Simon has just enough time to dry the tears from his eyes.
59:04Catch him on The Apprentice.
59:05You're fired.
59:06Over on BBC Two now.
59:07Get exclusive video clips, news, and interviews at bbc.co.uk slash apprentice.
59:14Remembering the gobby candidates from the series.
59:16The Apprentice Motormouths.
59:18Friday night at nine on BBC Two.
59:25The Apprentice Totem.
59:33At the high noon Ð’Ñ‹ demi.
59:42The Apprentice Motormouths.
59:46The Apprentice Motormouths.
59:47Their까지는 어떻게 but except except except except except except except except except except except except except except except except except except except except except except exceptç‰ sukazokahreya correlate that better.
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