00:00It's hard to remember there was a time before the internet and sort of online payments when
00:04you had to go to banks and paychecks and whatever else. All of that has happened in sort of a
00:09generation. These days you have to sort of log in. So there's passwords, which of course requires
00:14memory. And of course, we're always told that you have different passwords for everything that you
00:18use. It's a complicated world. And as we sort of grow older, we become sort of fearful of these
00:25things. We're fearful of change. Now, of course, you can always get people to help you out with
00:29doing things. But of course, that's not ideal because often in order to sort of veil of sort
00:33of latest deals online, you have to be sort of able to react fairly instantaneously because these
00:38things come and go very sort of quickly. But of course, the big issue is health. Increasingly,
00:44we're moving to a sort of a world where your sort of diagnosis is done online. Even getting to see
00:50a sort of a GP or sort of getting into the health system requires you to be part of the sort of the
00:55system, so to speak. If you're not part of the system, you're somehow excluded, which is highly
01:00sort of problematic for sort of those parts of the community that don't have the sort of the
01:05ability to sort of gain online access and to use it on a daily basis.
01:11Is there a real danger that all people genuinely could be left behind and quite vulnerable with these
01:15sorts of circumstances then?
01:17You somehow try and make sort of the technology much more sort of intuitive, which of course it is.
01:22You know, the computers are sort of, you switch them on and most applications are fairly easy
01:26to download. But hey, I say that as someone who uses technology in my daily life. But for some
01:31people, you know, that's not something they're used to and they just, you know, they don't get with
01:35it. And perhaps they're so far behind that even catching up now, it would just become a sort of
01:39an utterly frightening prospect. So undoubtedly is a problem. It's something I'm sure that sort of the
01:44government are well aware of. But of course, they are part of sort of the move to sort of to make us
01:48more reliant and not less so on the or in the online world.
01:53Do you see any way going forward where things might improve for older people?
02:00It's about constant education. But of course, as we know, education ceases at a certain age and sort
02:05of beyond that, you're kind of left on your own. And indeed, you know, one of the things I remember
02:09when I was growing up, there used to be lots of adult education courses. And maybe that that's
02:13something that sort of the local colleges, they put courses on quite precisely for sort of people
02:18to sort of learn about this. And as I say, the sort of the the progress of technology is a good
02:25thing. But of course, there is a downside for those who sort of can't access it.
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