Starbucks interview about positive messages on cups

Transcript

00:00Hi, I'm Sammy. I've been at Starbucks for five years and I am the store manager.

00:04Hi, I'm Ernie. I've been in Starbucks one and a half year and I'm super riser.

00:09So Starbucks wanted us to start writing on some cups, but we went a little bit full out with it

00:14and we wanted to write on every single cup just because if we have time, we want to make people's days

00:18because it does make a positive impact.

00:21So we love our sleigh queen. We love that.

00:24But we're always like, do what makes you happy. What else we've got? Don't let the hard days win.

00:31You're doing amazing. Today is going to be a great day. Every day is a fresh start.

00:37Just positive little notes to keep people going.

00:40What response have you had from people?

00:42Oh, they love it. They absolutely love it. Now if they don't have a message on their cup,

00:45they're like, where's my message, guys?

00:47We've been doing it for a couple of months now.

00:49So we started it for like Valentine's Day, like World Mental Health Day and just things like that.

00:53And then it went down so well that we want to try and do it every day.

00:56We try and do it while we're trying to serve customers as well.

00:59So that's why sometimes there isn't messages on cups, but we do try and always do it.