00:00Nice guys rarely get credit for succeeding in sports, especially football.
00:07The idea that a manager can be both charming and a winner is still unusual.
00:12There are exceptions.
00:12Hansi Flick's friendly style brought trophies at Bayern and Barcelona,
00:17but usually being soft-spoken fuels criticism when things go wrong.
00:22Gareth Southgate changed England's culture,
00:24but his quiet nature was often questioned in big moments,
00:28especially against managers like Roberto Mancini, who had more edge.
00:35Tottenham, long desperate for success, tried hard-nosed winners like Jose Mourinho and Antonio Conte.
00:43Neither delivered a trophy,
00:45so it was striking when Ange Postacoglu, with his upbeat personality, brought silverware.
00:51Postacoglu wasn't just smiles and soundbites.
00:55He had a steely side too, but players clearly enjoyed working with him.
01:01When he was let go of the squad, paid tribute.
01:03Nothing stood out more than Captain Song Hyung-min's words.
01:07You changed the trajectory of this club.
01:10You believed in us from day one.
01:12Your way brought this club back to its best nights in decades.
01:15Postacoglu's exit followed a poor finish of 17th,
01:20but his Europa League triumph gave his successor, Thomas Frank, a unique challenge.
01:26Frank, also known for his warm character, was quick to honour his predecessor.
01:31Ange will forever be a legend here.
01:34I'm building on what he created.
01:37Frank inspired Brentford to punch above their weight,
01:39but at Spurs he won't get the same patience.
01:43Some fans didn't want Postacoglu gone, even after the poor league form.
01:48Frank knows he must win them over.
01:50Fans are the most important part, he said.
01:53We need to create magic moments with them and go on a journey together.
01:59He's smart to start with connection,
02:02because the fans' bond with Postacoglu faded late on.
02:06But Frank has a chance to ride the wave of the Europa Joy
02:09and build something that's lasting in North London.
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