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CCNTV6
  • 6 months ago
A number of people who shipped containers with Trinbago Express Shipping have been waiting months for their goods, and they say, the Company has been giving them nothing but excuses. They're now calling for compensation, and they're pleading with the Port Authority to intervene. Rynessa Cutting has more.
Transcript
00:00with Trinbago Express Shipping have been waiting months for their goods and they say the company
00:05has been giving them nothing but excuses. They're now calling for compensation and they're pleading
00:10with the Port Authority to intervene. Vanessa Cutting has more. My daughter has been left
00:16with all these things after spending 65,000 TT and this is not just with baby items with food
00:21supplies, personal supplies, etc. Tools are correct. So who's going to reimburse me? I have
00:28spoken to my attorney yesterday and my attorney will definitely be getting in contact with this
00:32company and I have to be reimbursed. I have to reimburse the full amount. As many as 100
00:39Trinbago Express Shipping clients are said to be awaiting their goods which were shipped from the
00:45U.S. months aback. With no resolution from the company, they formed a WhatsApp group and eventually
00:51decided to reach out to the media. On the 25th of January 2025, my two commercial bins were
00:58picked up at my address on Liberty Avenue, New York, right? I was told that these boxes would
01:04arrive within three to four weeks and we would have paid to expedite the shipping. This will
01:08be the last time myself, my relatives or anyone will be shipping to Trinbago Express after this
01:14incident. Some persons have been waiting since August. Since the month of August, some persons
01:19have been waiting. Probably almost in August. It's almost been a year. When are we going to receive
01:25our items? Another woman is also calling for compensation from Trinbago Express Shipping
01:30after losing her deposit for a venue where she was supposed to host a child's christening. It will make
01:37it four months now since I'm waiting. And what went on with your christening and all those things? It had to
01:44cancel because I literally lose the money for the place. All the baby stuff to everything that he had to wear and
01:51everything was in the barrel. So I basically lost out. So you're looking at, we're not even counting the
01:58money for the stuff that is in the barrel. I literally am at a loss right now of at least $6,000.
02:04And as the losses mount, so does the frustration. As the clients say, the shipping company has been
02:11giving them nonstop excuses. Umpteen times. And it's just one song over and over, waiting on the
02:18customs, done stuff, the container, waiting on customs. And I called someone in customs who told
02:24me this has nothing to do with customs. This is Trinbago's fault. And when I spoke to other people in the
02:32U.S. and around, they keep telling them the same story. Some clients have also been told that the
02:40delays are the fault of the port authority. However, one client provided us with an email received from
02:46Trinbago Express, explaining that the company has been having some operational and financial
02:52challenges. She notes, however, business continues as normal. If you know that you have issues,
02:58up to this, up to yesterday, someone went there and they are still collecting people's stuff.
03:03And you'll know that you all have this issue. And you know, you know what, making it look really
03:08bad too. They had Facebook page and stuff, you know, they took it down. So then you know what it
03:14is you're doing. You know what it is you're doing. The affected customers are calling on the port
03:20authority to intervene. We are making a plea to the relevant authorities, which is port, if they could
03:25kindly release our items. Because we, it is alleged that they have financial issues. And I don't think
03:33the customer should be able, should be held responsible for this. So I'm making a plea that
03:40if you can kindly release our goods. TV6 News has reached out to the port authority for a response.
03:47Renessa Cutting, TV6 News. While TV6 is still awaiting feedback from Trinbago Shipping, meantime,
03:54the port authority explains that between December 2024 and April 2025, 13 full containers consigned to
04:01Trinbago Express arrived at the port of Port of Spain intended for onward movement to Tobago. However,
04:08as the containers were shipped via carrier arranged by Trinbago Express, all related freight charges and
04:14application damage are the responsibility of the consignee, which must be settled with the shipping
04:20line before the cargo can be released. The port authority says after careful internal discussions,
04:27the authority agreed to facilitate a payment plan arrangement with Trinbago Express to bring
04:32resolution to the matter. The port authority confirms that the arrangement was finalized and the
04:37containers are now ready for clearance. The authority is clarifying that none of the delays associated
04:43with this matter are attributable to the port authority of Trinidad and Tobago.
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