00:00Hi, while working with my MP in contacting TfL to make safety changes to the junction
00:07where my fiancé was killed in May last year, I was sent a response by TfL which did not
00:13acknowledge my concerns, answer my questions or propose how they intend to make it safer.
00:19My fiancé is not the only person to have been killed at this junction in 2024.
00:24How will you make TfL more accountable to answer questions directly and honestly instead
00:29of sending a template response like I had, which is neither helpful nor respectful to
00:35victims left after a traumatic death of a loved one?
00:38First of all, I just apologise to you unequivocally.
00:42The response you received is just not good enough and I'm really sorry.
00:46What I'll do is make sure at the end I'll come and speak to you.
00:49You're the second bereaved person I've spoken to in the last year who's had a bad response
00:55from TfL.
00:58It's not normally like this, but it's wrong and I'm sorry and we'll make sure we speak
01:04to you in relation to the issue you raised.
01:07Just so you know, we have set up a number of things to support not just victims of road
01:11traffic accidents but also bereaved families.
01:13Actually, Caroline Russell, who's from a different party to me, came up with a really good idea
01:18two years ago about getting the same sort of service at those who are victims of road
01:25traffic fatalities, those who are victims of crime received.
01:29We now work with Brake, Road Peace and Sarah Hope Line to improve the service bereaved
01:35families receive, but also to support you in these difficulties, but clearly your service
01:40that you received was awful and unacceptable and we'll try and make sure lessons are learned.
01:45My Deputy Mayor for Transport here, Seb Dance, we'll make sure we speak to you.
01:50The issue you raised is dangerous junctions and how we can make them not dangerous.
01:55So we've got a list of dangerous junctions, it's like a lead table, I'm sorry, but it's
02:00as crude as that.
02:01So you've got like one down to 74, 75 and we go through them to try and make them not
02:08dangerous.
02:09There are a number of factors about which junctions we choose.
02:12The most dangerous, frankly speaking, the cost of doing a junction, the disruption of
02:17course, so forth.
02:18And so we go through that list.
02:19So when Seb meets with you, we'll make sure we make a note of the junction you refer to
02:23and we'll speak to you properly during the course of the work we're doing.
02:27The good news, we've really made a record number of junctions safe, we're improving
02:31road safety.
02:32Just to give you an example, last year we had a 25% reduction in collisions on our roads,
02:39a 24% reduction in those killed or seriously injured because of the progress we're making.
02:43So I'm really keen to meet with you to see what more we can do.
02:46And again, can I apologise again for the treatment you received, it's simply not good
02:50enough and I'm sorry.
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