Train companies with the most complaints in 2024

National World - LocalTV

The UK rail watchdog has revealed how many complaints train passengers made last year. The data revealed that punctuality and reliability were the main sources of frustration for passengers.

Transcript

00:00The UK Rail Watchdog has revealed how many complaints train passengers made last year.

00:06The data revealed that punctuality and reliability were the main sources of frustration for passengers.

00:12Caledonian Sleeper, Avanti West Coast, Lumo and London North Eastern Railway were at the

00:17top of the list for the number of complaints they received.

00:21There were reportedly 158,721 complaints between April 1st and September 30th last year.

00:29According to the regulator, this was a 9% drop from the previous six months.

00:34Whilst Avanti West Coast saw 103 complaints per 100,000 journeys, the rate of complaints

00:41decreased by 21% year-on-year.

00:44Lumo saw an improvement compared to the same period the previous year as complaints decreased

00:50by 50%.

00:51LNER recorded 94 complaints per 100,000 journeys and it saw a 21% increase in complaints between

01:00April and September compared to the same period the previous year.

01:04But it's reported that the increase in complaints for LNER was due to disruption out of the

01:08company's control including overhead wires coming down and loss of signalling.

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