00:00Fair evasion is one of the biggest issues facing the rail industry.
00:04I've come here to Fenchurch Street station to find out what the rail company C2C is doing to crack down on fair dodgers.
00:13So in 2024 from the 1st of January we've caught over 8,000 fair evaders.
00:18We've made just under a half million pounds from recouping fares from those and people that
00:24have done that previously. Compared to previous years that's an increase. We feel like we're
00:30getting better at catching those individuals because we're using the data more wisely,
00:35we've got access to a lot more data and going to the right places at the right time enables us to
00:39be there to do that. We've got plainclothes revenue protection officers, we've got uniform
00:44revenue protection officers, also behind the scenes we've got the data side of it where we're
00:48looking at the spreadsheets, we're looking at what's being sold, we're looking at travel patterns,
00:52making sure that we're going to the right places. So we believe it's worth millions of pounds not
00:56just to ourselves but obviously the wider rail industry as well because people that travel with
01:00us may also then be traveling on London Underground or a different train operating
01:04company as well so we need to make sure that we recoup everything that's owed to the rail industry.
01:09So today we are helping customers, passengers learn more about the tactics that C2C are using
01:16to reduce fare evasion. So in order to get people more aware of what's going on it's been
01:22gamified. We have a wheel here, I will demonstrate what happens, you spin the wheel and then a
01:29question related to where the wheel ends is asked to the customer. There's no pressure to get the
01:34answer correct but we will let them know what the answer is and there's a little bit of merchandise
01:39to take on the way. So again it's just to help build up an idea to the customers that something
01:45is being done to help with regards to fare evasion.
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