00:00Birmingham Airport is enhancing its services to better assist passengers with hidden disabilities.
00:07Sunflower Lanyard users will need to register at the Assisted Travel Desk before proceeding through security.
00:14This initiative aims to provide personalised support, ensuring that each traveller's needs are understood and met by trained staff.
00:22Passengers who have booked assistance through their airline or tour operator should follow the current process by visiting the Assisted Travel Desk upon arrival or using help points.
00:33For those needing assistance on the day, registration at the desk is now required.
00:38Each registered customer will receive a tag to indicate their needs to airport colleagues.
00:43The airport has also introduced the Airside Sunflower Lounge, acquired space for customers with hidden disabilities.
00:50Additional amenities include accessible toilets, a changing places facility and interactive play zones.
Comments