00:00 The Federal Communications Commission, along with the FBI and DHS, are investigating the AT&T wireless outage.
00:08 Service was restored following 10 hours of disrupted calls and texts.
00:13 NBC News says customers reported 71,000 outages as of 8 a.m. Thursday.
00:19 Social media posts showed customers were unable to reach emergency services.
00:23 The wireless carrier said the disruption was not a cyber attack, but was caused by "the application and execution of an incorrect process used as we were expanding our network."
00:36 The company, stating on its website, "We are taking steps to ensure our customers do not experience this again in the future."
00:44 Unquote.
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