00:00 The Contact Center ng Bayan of the Civil Service Commission recognized the top 10 leading government
00:05 agencies with the highest complaint resolution rates for 2022.
00:10 Government agencies with 100% resolution rates are Department of Social Welfare and Development,
00:16 Social Security System, the Department of Foreign Affairs, Pag-IBIG Fund, and the Philippine
00:20 Statistics Authority, followed by the Philippine National Police, the Bureau of Internal Revenue,
00:26 the Department of Education, the Land Transportation Office, as well as the Land Registration Authority.
00:33 The resolution rate pertains to the number of complaints an agency successfully resolves
00:38 in comparison to the complaints referred by the CCB.
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