00:00 [Train announcement]
00:07 [Train announcement]
00:28 I flew back from Toronto two weeks ago.
00:32 My bags didn't arrive because we had a delayed flight and a connection issue in Toronto,
00:37 which was fine and we didn't expect the bags to be there on the carousel that day.
00:42 I got home, filed the reports and since then, two weeks, we've had absolutely no communication.
00:50 Numerous emails on a daily basis, numerous phone calls never answered,
00:54 numerous voicemail messages, no communication whatsoever.
00:59 Last Saturday, I actually came through the airport to look for the bags myself.
01:04 Nothing again.
01:06 And so today, my wife and I have decided to come through and we're just going to wait here at the door
01:10 until our bags are finally returned to us.
01:15 The domestic arrivals were pretty bad on Saturday night.
01:19 There was, I'm going to guess, two, three hundred cases sitting around.
01:22 That was last Saturday.
01:25 But it was money well spent if I had got my bags, but unfortunately I didn't.
01:36 In the same way as my tram ticket today cost me £10 to get here from Inglesam Park and Ride,
01:41 which is absolutely shameful as well.
01:44 However, it's a price I'm willing to pay to get these bags back.
01:49 [indistinct chatter]
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02:17 [BLANK_AUDIO]
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