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Man with facial disfiguration left "disheartened" after AI facial recognition software failed to recognise him
BirminghamWorld
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09/05/2023
Amit Ghose, 33, was born with neurofibromatosis type 1, a condition that causes tumours to grown along nerves.
He lost his left eye when he was 11 and wore an eye patch while waiting for a prosthetic eye, leading to bullying at school.
But despite those challenges, Amit says he's "always" embraced his disfigurement and has a "positive personality".
Looking for some extra cash to fund his wedding, he decided to sign up as a Deliveroo rider.
However, after filling in his details, Amit was prompted with an AI facial recognition software.
This asked him to repeat a number of facial prompts - such as blinking and opening his mouth.
The software then failed to recognise Amit, he claims, and rejected his prompts every time he tried - leaving him "frustrated."
A Deliveroo spokesperson apologised and said the firm had put "an approach in place to resolve the issue".
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