Barclaycard streamlines efficiency across its 30,000-person call center with the Anaplan platform

Name: Barclaycard streamlines efficiency across its 30,000-person call center with the Anaplan platform
Uploaded: 2017-05-10T21:30:00+00:00
Duration: 3 min 7 s
Channel: margarettbrose2
Description: Jas Thiara, Head of Planning, Forecasting, and Workforce Management, shares how improving the accuracy of its customer demand forecasting has driven efficiencies in Barclaycard's call center while providing a better overall customer experience.

margarettbrose2

Jas Thiara, Head of Planning, Forecasting, and Workforce Management, shares how improving the accuracy of its customer demand forecasting has driven efficiencies in Barclaycard's call center while providing a better overall customer experience.

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