00:00State Farm is the insurance company with the highest number of consumer complaints in several major U.S. insurance categories.
00:07But the answer changes depending on whether you mean total complaint volume or complaint rate.
00:12In 2025, State Farm recorded about 5, 8, 10 complaints across major insurance lines, according to publicly compiled NAIC-slash
00:21-state insurance data, making it one of the largest complaint totals among U.S. insurers.
00:261. State Farm
00:28Highest overall volume asterisk in 2025.
00:31It recorded approximately 1,949 homeowners' complaints and 1,944 life insurance complaints, substantially ahead of competitors in those categories.
00:422. Progressive
00:43Major complaint volume asterisk Progressive ranked second for 2,025 homeowners' complaints with about 1,209, compared with State Farm's
00:521,949.
00:543. Allstate
00:56Lower absolute volume asterisk Allstate had about 5,29 homeowners' complaints and 5,28 life complaints in 2025, considerably fewer
01:05than State Farm.
01:06However, the insurer with the most complaints is not necessarily the worst by customer experience.
01:12Large insurers naturally receive more complaints because they have millions of policies.
01:17The NAIC therefore recommends examining the complaint index, which adjusts complaints relative to an insurer's market share-slash-premium volume.
01:26The index can also vary by state, insurance type, and year.
01:30Practical takeaway asterisk asterisk if you're comparing insurers, don't simply choose the company with the fewest complaints.
01:36Check its NAIC complaint index for your specific insurance type and state, then compare it with competitors of similar size.
01:44Also note that 2025 is the latest complete annual data currently available.
01:492026 figures are still incomplete.
01:52Finally, remember that everything we discussed today is for educational purposes only and does not constitute financial advice.
02:00Good luck to everyone and see you in the next video.