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Keretapi Tanah Melayu Berhad (KTMB) confirmed that the primary entrance of the Anak Bukit station was not opened at its scheduled operating time of 5.30am on Friday (Sept 25).

KTMB stated that the staff member assigned to open the station was unable to report for duty on time due to health issues

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00:02Passengers at the Anak Bukit train station in Alor Star were left scrambling to catch their
00:07trains on Friday morning after the station's main entrance remained locked past its scheduled
00:12opening time. Keritapi Tanah Malayu Berhad, KTMB, confirmed that the entrance was not opened at
00:205.30am as scheduled after the staff member assigned to open the station was unable to
00:26report for duty on time due to health issues. When officials were alerted at around 5.55am
00:33that the gates were still locked, they tried to contact the staff member but received no response.
00:39A counter clerk from a nearby station who was scheduled to start work at 7am was then redirected
00:45to Anak Bukit, arriving at 6.30am to unlock the gates. A video that went viral on social media
00:53showed several frustrated passengers scaling the station's perimeter fence, apparently in an
00:59attempt to catch their scheduled trains. KTMB estimated that around 25 passengers were affected,
01:07with two commuter services, train 2901 at 5.58am and train 2903 at 6.18am, missed. KTMB has apologized
01:18to the affected passengers, stressing that station access must follow its scheduled operating hours.

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