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00:07you overbooked the flight and now you're trying to take my baby because I'm a
00:10platinum elite member now get off this plane ma'am the entire flight is waiting
00:17on you you're holding everyone up we'd appreciate it if you take the next
00:19flight see you could have avoided all this if you just cooperated
00:33fine but remember this you are going to regret it
00:45they had no idea who they had just crossed one of North America's top aviation attorneys
00:52for this humiliation at 30,000 feet they would pay back every cent with interest
01:06ladies and gentlemen we'll be taking off shortly please make sure your seat belt securely flacened
01:18hey you're in my seat this is 14a so is mine it says 14a right here
01:28mine says 14a too that's impossible get up now
01:43is there a problem she's in my seat
01:52ma'am we've checked both boarding passes it looks like the same seat was assigned twice
01:56we sincerely apologize
02:00assigned twice
02:08there was a system error we'd like to rebook you on the next available flight
02:13and we'll take care of everything a system error assigned the same seat twice you oversold the
02:20flight didn't you ma'am the whole plane is waiting please cooperate
02:31no
02:40do you know who i am i'm a platinum elite member get her off this plane
02:52miss kyle this isn't a system error it's overbooking
02:59you oversold this flight hoping someone wouldn't show well everyone showed up
03:05that's your problem not mine so why should i be the one paying for your mistake
03:20miss kyle the tower's calling again we need to depart please resolve this
03:29miss wain we are about to depart and there is only one seat available
03:35someone has to de-apploin we have already rebooked you on the next flight and arranged an airport hotel
03:42this is the highest compensation we are authorized to offer
03:47you made the mistake and now you want to buy my silence with compensation
03:52we would appreciate your cooperation the crew is under pressure as well
03:57you oversold this flight for profit
04:01why should i be the one punished for it why does he get to stay
04:06yeah why are you kicking off a woman with a baby
04:22whoever caused this problem can fix it
04:24my family is waiting at the airport and i am not the airplane
04:31you are holding up the entire plane
04:33is this how you treat important passengers
04:36a regular passenger refuses to move and you just stand there
04:40every minute i sit here cost me tens of thousands in business
04:44are you paying for that
04:49if your business is that important and time is that expensive
04:53why are you not taking the next flight
05:01what are you all staring at
05:04i said i want her off this plane
05:11i'm a platinum elite member
05:13i fly with this airline dozens of times a year
05:16is this how you treat your vip customers
05:20why should i pay for your mistake
05:23having a baby does not make her entitled to my seat
05:27she is not a vip
05:28remove her
05:30that is the easiest fix
05:33sir please calm down
05:35calm down
05:36why should i
05:38i'm a paying customer
05:43sir please
05:44we'll take care of it
05:47i do not want an apology
05:49i want results
05:51right now
05:52get her off this plane
05:56you heard him
05:57take your baby and leave now
06:02do not make me call security to remove you
06:07at this airline
06:08platinum elite members come first
06:12regular passengers like you are expected to cooperate
06:15this is unbelievable
06:21do you not understand plain english
06:26you are the chief processure
06:27remove her
06:31if you cannot handle something this simple
06:33what are you people paid for
06:35miss kyle
06:38miss kyle
06:39ground ops is called several times
06:42they want to know if we're taking off
06:43or not
06:55ladies and gentlemen
06:56we sincerely apologize for the interruption
06:59we've run into an issue with today's flight
07:03we're looking for one volunteer to take the next flight
07:13in return the airline will provide generous cash compensation
07:17a hotel near the airport
07:19and a complimentary upgrade voucher
07:23or if anyone would be willing to switch seats with the passenger traveling with a baby
07:29we'd really appreciate it
07:34we'd really appreciate it
07:36maybe we should switch with her
07:38i really feel bad for her
07:40switch
07:40no way
07:41we've got plans tomorrow
07:43what if we don't make it
07:45this isn't our problem
07:48stay out of it
07:55mrs kyle you saw it yourself
07:56no one was willing to switch
08:01do you know what that means
08:05everyone on this plane knows i'm not the one who should be getting off
08:09miss kyle
08:09the tower's not giving us any more time
08:11if we don't resolve this now the whole flight will be delayed
08:15if she won't leave
08:16take the baby off first
08:19let's see if she still refuses
08:39i'm sorry ma'am but you'll have to leave
08:41i'll take your baby off first
08:44don't touch my baby
08:48ma'am if you continue disrupting the flight
08:50we'll have no choice but to remove you and your child
08:53by force
08:56force?
08:58what gives you the right to separate a baby from her mother?
09:01you are acting like thugs!
09:06everyone can see what you are doing
09:08you are trying to take my baby
09:10just to force me off this plane
09:13what kind of people do that?
09:21that's enough
09:22let go of the baby
09:31how can you try to take a mother's baby?
09:33if they tried asking nicely
09:35you wouldn't listen
09:37you brought this on yourself
09:39if you'd just given up your seat in the first place
09:41none of this would have happened
09:43what did you just say?
09:45am i wrong?
09:47she wouldn't get off the plane
09:48she brought this on herself
09:50what is wrong with you?
09:52they're trying to take her baby
09:53and you're actually blaming her?
09:55i paid for platinum elite status
09:57why should i have to care?
09:58mind your own business
10:08what you are doing is a serious violation of the law
10:15do you even realize what you are doing?
10:17you tried to take a baby away from her own mother
10:21in any country
10:22you cannot hide this behind the word cooperation
10:24this is coercion
10:25this is abuse
10:28sir please calm down
10:30the flight is full
10:31and we have to keep it on schedule
10:33one passenger has to deplane
10:35that is company policy
10:45company policy
10:48then show me the policy that says
10:49you can lay hands on a passenger's baby
10:58show me the policy that lets you use force
11:02to remove a ticket passenger
11:09go on
11:10show the whole cabin
11:12read it out loud
11:19you can't can you?
11:21because there is no such policy
11:27you oversold the flight
11:28you should have apologized
11:30negotiated
11:31and asked whether she was willing to take the next flight
11:36instead
11:37what did you do?
11:39sir we were only trying to
11:40you thought that because this was your cabin
11:42you could push around
11:43a woman traveling with a baby
11:49chief pursuiter marlene kyle
11:51and you
11:52employee id 02473
11:55I have both your names
11:57and your employee number
12:00everyone keep recording
12:03save every video
12:07what happened here today
12:11cannot be buried
12:12I have the whole thing on video
12:14I did not miss a second
12:15me too
12:19who the hell do you think you are?
12:22this is between me and her
12:25stay out of it
12:27a seat dispute?
12:28really?
12:32you have been demanding that she be thrown off this plane
12:34from the start
12:37and they are the ones
12:38who tried to take a baby
12:40away from her mother
12:42everyone on this plane
12:43saw what happened
12:45and everyone is recording
12:49you had better pray this never blows up
12:58sir if you continue disrupting the cabin
13:00I'm not the one disrupting the cabin
13:01you are
13:03I will say this one last time
13:05you are creating a disaster
13:06you will not be able to undo
13:08stop now
13:09while you still can
13:17you are right
13:20but it is too late
13:24do it now
13:31ma'am come with me
13:35ma'am
13:36here's your new boarding pass
13:37and your compensation
13:41you are going to regret this
13:47and how exactly will you make us regret it?
13:54throw a tantrum at the check-in carer
13:57write some crying post online
13:59you will not regret it
14:00because of who I am
14:03you will regret it
14:05because of what you did
14:08I'm going to remember
14:09every single thing you did today
14:13I won't forget a single thing
14:17what?
14:18you think someone's going to come and save you?
14:23when you finally realize
14:24what you've done
14:26it'll already be too late
14:28you think someone's going to be too late
14:30you think someone's going to be too late
14:38you think someone's going to be too late
14:43you think someone's going to be too late
14:46you think someone's going to be too late
14:47you think someone's going to be too late
14:47you think someone's going to be too late
14:48you think someone's going to be too late
14:48you think someone's going to be too late
14:48you think someone's going to be too late
14:49you think someone's going to be too late
14:51you think someone's going to be too late
14:53you think someone's going to be too late
14:54you think someone's going to be too late
14:57Ladies and gentlemen, we're ready for takeoff.
14:59Please make sure your seatbelt is securely fastened.
15:15Moria, what took you so long?
15:17What happened to your eyes?
15:21Wasn't your flight supposed to land at 11?
15:23You only said they put you on another flight.
15:25What happened?
15:28It's a long story.
15:30Let's get home first.
15:36Can you tell me what happened now?
15:42The airline oversold the flight and issued my seat to someone else.
15:52They tried to force me off the plane.
15:55Then they tried to take my baby.
16:06What?
16:07Were you hurt?
16:08What about the baby?
16:11Do you need to go to the hospital?
16:16They actually put their hands on you?
16:19I'm fine.
16:21Why didn't you tell us sooner?
16:22I'm calling 911 right now!
16:26We'll call the police.
16:28We'll call the police.
16:28Just not yet.
16:29I need to get all the evidence together first.
16:33You're handling this yourself?
16:35Why not let your firm deal with it?
16:36It's my case.
16:38No one knows it better than I do.
16:44Okay.
16:45But don't go through this alone.
16:56Why didn't you just tell them you were a lawyer?
17:01Because being a lawyer should not decide whether they respect me.
17:05Every passenger deserves respect.
17:07But if you told them who you were, then what about the next person who can't?
17:20They did not misjudge my profession.
17:22They saw a woman traveling alone with a baby and decided I was the easiest person to sacrifice.
17:27How far are you planning to take this?
17:29As far as the facts can take me.
17:32Then I'm with you all the way.
17:41They thought they were throwing off a helpless mother who would cry, keep quiet, and take it.
17:49Too bad they picked the wrong woman.
18:10Morea, you're up early.
18:12Everything okay?
18:13Victor, I need to file a case.
18:15Whose case?
18:17Mine.
18:18Yours?
18:18Aren't you still on maternity leave?
18:22Who the hell messed with you?
18:25The airline overbooked the flight.
18:28Then, in front of everyone, they tried to force me off the plane.
18:32By taking my baby away.
18:35What?
18:36Did they even know who you were?
18:39No.
18:41All they saw was a woman holding a baby.
18:44A mom they thought they could push around.
18:47Then they picked the wrong mother.
18:49What do you need?
18:49I need three filings.
18:51First, an evidence preservation motion.
18:54Second, an application for a court-authorized discovery order.
19:05The first two are standard.
19:07What's the third?
19:10What are you hoping to find?
19:12A motion for targeted discovery.
19:15I want the complete duty log for that flight, and the verification records for that man's platinum status.
19:21His membership?
19:22You think his platinum status was fake?
19:25Not just his.
19:26I also want the crew's internal communications.
19:32The airline guards those records like state secrets.
19:35Getting them won't be easy.
19:39Want me to take a different route?
19:41No.
19:41We do this by the book.
19:43Whatever we can obtain through legal channels, we obtain.
19:46Every piece of evidence has to be clean enough to survive in court.
19:51Got it, Moria.
19:53Moria, how are you holding up?
19:55I am fine.
19:57My baby is fine.
20:00But they are going to answer for this.
20:04I'm not that helpless mother anymore.
20:07I'm Moria Wayne.
20:08One of North America's top aviation groups.
20:12How are you feeling?
20:14I am the
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