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00:07you overbooked the flight and now you're trying to take my baby because i'm a platinum elite
00:11member now get off this plane ma'am the entire flight is waiting on you you're holding everyone
00:18up we'd appreciate it if you take the next flight see you could have avoided all this if you just
00:23cooperated fine but remember this you are going to regret it
00:45they had no idea who they had just crossed one of north america's top aviation attorneys
00:52for this humiliation at 30 000 feet they would pay back every cent with interest
01:06ladies and gentlemen we'll be taking off shortly please make sure your seat belt securely flacened
01:18hey you're in my seat this is 14a
01:23so is mine it says 14a right here
01:28mine says 14a too that's impossible get up now
01:43is there a problem
01:46she's in my seat
01:52ma'am we've checked both boarding passes it looks like the same seat was assigned twice
02:08there was a system error we'd like to rebook you on the next available flight and we'll take care of
02:14everything
02:16a system error assigned the same seat twice you oversold the flight didn't you
02:22ma'am the whole plane is waiting please cooperate
02:31no
02:40do you know who i am i'm a platinum elite member get her off this plane
02:51miss kyle
02:53miss kyle
02:53this isn't a system error
02:55it's overbooking
02:59you oversold this flight
03:01hoping someone wouldn't show
03:03well everyone showed up
03:04that's your problem
03:07not mine
03:08so why should i be the one paying for your mistake
03:20miss kyle the tower is calling again
03:22we need to depart
03:23please resolve this
03:29miss wain
03:30we are about to depart
03:32and there is only one seat available
03:35someone has to de-apploin
03:37we have already rebooked you on the next flight and arranged an airport hotel
03:42this is the highest compensation we are authorized to offer
03:47you made the mistake
03:49and now you want to buy my silence with compensation
03:52we would appreciate your cooperation
03:54the crew is under pressure as well
03:57you oversold this flight for profit
04:00why should i be the one punished for it
04:03why does he get to stay
04:06yeah
04:07why are you kicking off a woman with a baby
04:22whoever caused this problem can fix it
04:25my family is waiting at the airport
04:26and i am not de-airpane
04:30you are holding up the entire plane
04:33is this how you treat important passengers
04:36a regular passenger refuses to move
04:38and you just stand there
04:39every minute i sit here
04:41cost me tens of thousands in business
04:44are you paying for that
04:49if your business is that important
04:51and time is that expensive
04:52why are you not taking the next flight
05:01what are you all staring at
05:04i said i want her off this plane
05:11i'm a platinum elite member
05:13i fly with this airline dozens of times a year
05:15is this how you treat your vip customers
05:20why should i pay for your mistake
05:22having a baby does not make her entitled to my seat
05:26she is not a vip
05:28remove her
05:29that is the easiest fix
05:33sir please calm down
05:35calm down
05:37why should i
05:38i'm a paying customer
05:43sir please we'll take care of it
05:47i do not want an apology
05:49i want results
05:50right now
05:51get her off this plane
05:56you heard him
05:57take your baby and leave now
06:02do not make me call security to remove you
06:07at this airline platinum elite members come first
06:12regular passengers like you are expected to cooperate
06:15this is unbelievable
06:20where are you
06:23do you not understand plain english
06:25you are the chief processure
06:27remove her
06:31if you cannot handle something this simple
06:33what are you people paid for
06:34miss kyle
06:38miss kyle
06:39ground ops is called several times
06:41they want to know if we're taking off or not
06:54ladies and gentlemen
06:55we sincerely apologize for the interruption
06:59we've run into an issue with today's flight
07:02we're looking for one volunteer to take the next flight
07:13in return the airline will provide generous cash compensation
07:16a hotel near the airport
07:18and a complimentary upgrade voucher
07:23or
07:23if anyone would be willing to switch seats
07:26with the passenger traveling with a baby
07:28we'd really appreciate it
07:36maybe we should switch with her
07:38i really feel bad for her
07:40switch
07:40no way
07:41we've got plans tomorrow
07:42what if we don't make it
07:45this isn't our problem
07:47stay out of it
07:54mrs kyle you saw it yourself
07:56no one was willing to switch
08:01do you know what that means
08:05everyone on this plane knows i'm not the one who should be getting off
08:08miss kyle
08:09the tower's not giving us any more time
08:11if we don't resolve this now the whole flight will be delayed
08:15if she won't leave
08:16take the baby off first
08:18let's see if she still refuses
08:39i'm sorry ma'am but you'll have to leave
08:40i'll take your baby off first
08:44don't touch my baby
08:48ma'am if you continue disrupting the flight
08:50we'll have no choice but to remove you and your child by force
08:56force
08:57what gives you the right to separate a baby from her mother
09:01you are acting like thugs
09:05everyone can see what you are doing
09:08you are trying to take my baby just to force me off this plane
09:13what kind of people do that
09:21that's enough
09:22let go of the baby
09:30how can you try to take a mother's baby
09:32they tried asking nicely
09:34you wouldn't listen
09:36you brought this on yourself
09:38if you just given up your seat in the first place
09:40none of this would have happened
09:43what did you just say
09:44am i wrong
09:46she wouldn't get off the plane
09:48she brought this on herself
09:49what is wrong with you
09:51they're trying to take her baby
09:52and you're actually blaming her
09:54i paid for platinum elite status
09:56why should i have to care
09:57mind your own business
10:08what you are doing is a serious violation of the law
10:14do you even realize what you are doing
10:16you tried to take a baby away from her own mother
10:20in any country
10:21you cannot hide this behind the word cooperation
10:24this is coercion
10:25this is abuse
10:27sir please calm down
10:30the flight is full
10:31and we have to keep it on schedule
10:32one passenger has to deplane
10:35that is company policy
10:44company policy
10:47then show me the policy that says
10:49you can lay hands on a passenger's baby
10:58show me the policy that lets you use force
11:01to remove a ticket passenger
11:09go on
11:10show the whole cabin
11:11read it out loud
11:19you can't can you
11:21because there is no such policy
11:26you oversold the flight
11:28you should have apologized
11:30negotiated
11:30and asked whether she was willing to take the next flight
11:35instead
11:36what did you do
11:38sir we were only trying to
11:40i thought that because this was your cabin
11:41you could push around
11:42a woman traveling with a baby
11:49chief pursuiter marlene kyle
11:51and you
11:52employee id 02473
11:55i have both your names
11:56and your employee number
12:00everyone keep recording
12:02save every video
12:07what happened here today
12:10cannot be buried
12:11i have the whole thing on video
12:13i did not miss a second
12:15me too
12:18who the hell do you think you are
12:22this is between me and her
12:25stay out of it
12:26a seat dispute
12:27really
12:31you have been demanding that she be thrown off this plane
12:34from the start
12:36and they are the ones
12:37who tried to take a baby
12:39away from her mother
12:41everyone on this plane
12:43saw what happened
12:44and everyone is recording
12:49you had better pray this never blows up
12:57sir if you continue disrupting the cabin
12:59i'm not the one disrupting the cabin
13:01you are
13:01i will say this one last time
13:04you are creating a disaster
13:06you will not be able to undo
13:07stop now
13:09while you still can
13:17you are right
13:19but it is too late
13:23do it now
13:31ma'am come with me
13:34ma'am here's your new boarding pass
13:37and your compensation
13:41you are going to regret this
13:47and how exactly will you make us regret it
13:53throw a tantrum at the check-in cara
13:56write some crying post online
13:59you will not regret it because of who i am
14:03you will regret it because of what you did
14:08i'm going to remember every single thing you did today
14:13i won't forget a single thing
14:17what you think someone's going to come and save you
14:22when you finally realize what you've done
14:26it'll already be too late
14:56ladies and gentlemen
14:57gentlemen we're ready for takeoff
14:59please make sure your seat belt is securely fastened
15:15maurya what took you so long
15:16what happened to your eyes
15:20wasn't your flight supposed to land at 11
15:23you only said they put you on another flight
15:24what happened
15:28it's a long story
15:29let's get home first
15:35can you tell me what happened now
15:41the airline oversold the flight
15:43and issued my seat
15:45they tried to force me off the plane
15:54then they tried to take my baby
16:06what were you hurt
16:08what about the baby
16:10do you need to go to the hospital
16:16they actually put their hands on you
16:19i'm fine
16:19why didn't you tell us sooner
16:22i'm calling 9-1-1
16:23right now
16:25we'll call the police
16:26just not yet
16:28i need to get all the evidence together first
16:32you're handling this yourself
16:34why not let your firm deal with it
16:36it's my case
16:37no one knows it better than i do
16:43okay
16:44but don't go through this alone
16:56why didn't you just tell them you were a lawyer
17:01because being a lawyer should not decide whether they respect me
17:04every passenger deserves respect
17:07but if you told them who you were
17:08then what about the next person who can't
17:19they did not misjudge my profession
17:21they saw a woman traveling alone with a baby
17:23and decided i was the easiest person to sacrifice
17:26how far are you planning to take this
17:28as far as the facts can take me
17:31then i'm with you all the way
17:40they thought they were throwing off a helpless mother
17:42who would cry
17:43keep quiet
17:44and take it
17:48too bad they picked the wrong woman
18:09moria you're up early everything okay
18:12victor i need to file a case
18:14victor i need to file a case
18:15whose case
18:16mine
18:16yours
18:17aren't you still on maternity leave
18:22who the hell messed with you
18:24the airline overbooked the flight
18:27then in front of everyone
18:28they tried to force me off the plane
18:31by taking my baby away
18:34what
18:35did they even know who you were
18:39no
18:40all they saw was a woman holding a baby
18:43a mom they thought they could push around
18:46then they picked the wrong mother
18:48what do you need
18:48i need three filings
18:50first an evidence preservation motion
18:52second an application for a court authorized discovery order
19:04the first two are standard
19:05what's the third
19:09what are you hoping to find
19:11a motion for targeted discovery
19:14i want the complete duty log for that flight
19:16and the verification records for that man's platinum status
19:20his membership
19:21you think his platinum status was fake
19:23not just his
19:25i also want
19:27the crew's internal communications
19:31the airline guards those records like state secrets
19:34getting them won't be easy
19:38want me to take a different route
19:39no
19:40we do this by the book
19:42whatever we can obtain through legal channels we obtain
19:45every piece of evidence has to be clean enough to survive in court
19:50got it
19:51moria
19:51how are you holding up
19:54i am fine
19:57my baby is fine
19:59but they are going to answer for this
20:04i'm not that helpless mother anymore
20:06i'm moria wayne
20:07one of north america's top aviation
20:19in this country
20:20even across north america
20:22i am one of the leading experts in aviation law
20:25i refuse to believe any airline can place itself above the law
20:30sir
20:31i caught something big last night
20:32i want to post it on my personal account first
20:34then follow up with a full investigation
20:37what happened
20:39the airline oversold the flight
20:42to force a mother traveling with her baby to seaplane
20:44the crew even tried to take the baby from her
20:51i got the whole thing on video
20:53do you have the full uncut footage
20:56yes
20:5717 minutes and 42 seconds
20:59time code
21:00flight information
21:01what happened before and after
21:02all of it is there
21:03don't make it sensational
21:05blur the baby's face
21:07keep the key moments
21:09and stick to facts
21:11you can verify
21:12that was exactly my plan
21:16got a headline
21:17i watched them take a baby from a mother's arms
21:22it has a motion but the facts can support it
21:25post it
21:26and make three backups of the original footage
21:28will do
21:41nine o'clock
21:43a hundred thousand shares
21:48do we know who posted the video
21:50a passenger
21:51they recorded it themselves
21:54a passenger recorded it
21:56perfect
21:57get it taken down
22:02call the platform
22:03tell them it violates the crew's privacy
22:07i want that video taken down immediately
22:10the story's blowing up right now
22:13if we force it down
22:14people are only going to come after us even harder
22:18that's why we're not just taking it down
22:21get a few big influencers involved
22:23stir things up
22:25which way do you want to steer it
22:27say that woman lost control first
22:30and started causing a scene
22:32the crew had no choice but to step in
22:34to protect everyone else
22:36on board
22:39sir everyone's already furious
22:41if people find out we're trying to manipulate public opinion
22:48manipulate it
22:49says who
22:50a bunch of people online
22:51they're outraged today
22:53give it two days
22:54and they'll move on
22:55no trending story
22:57lasts more than three days
23:01but
23:01enough
23:04we're a multinational airline
23:08legal
23:09pr
23:10media connections
23:16which one of those can she compete with
23:20what's she gonna do
23:22just do what i said
23:29did you find anything on that woman
23:32we found a few things
23:34go on
23:36her name is moria
23:37her rebooking records and boarding records all check out
23:42but sir there's almost nothing about her in the public record
23:46what do you mean almost nothing
23:48all we can confirm is that she works in the legal field
23:51we can't tell whether she's a lawyer
23:53in-house counsel
23:54or a legal consultant
24:00and she's kept a low profile over the past few years
24:03there's very little information about her anywhere
24:12so what
24:14she's just a woman traveling alone with a baby
24:17if she really had any clout
24:19why didn't she say who she was
24:24she got off the plane in the end didn't she
24:30hello
24:31this is the passenger from seat 14a on yesterday's flight
24:34clean up whatever's online
24:36i don't want this affecting me
24:39frank pr's already working on it
24:41but online
24:42everyone's coming after you
24:44she refused to cooperate
24:46this is her fault
24:47not mine
24:48don't try to pin this on me
24:50but legal just said that woman could be
24:52i don't care
24:53just make it go away
24:55you can't even handle something this simple
25:01what's going on with that video online
25:05don't worry about it
25:06it's nothing
25:08but what if they find out you use someone else's membership
25:12relax
25:13ground services gave me vip clearance
25:15the system's clean
25:17nobody's going to trace it back to me
25:20she's just a woman with a baby
25:21she made a fuss
25:23and now it's over
25:24what's she going to do about it
25:37good morning everyone
25:39we'd like to address the passenger incident
25:41from one of our recent flights that's been circulating online
25:45based on our initial review
25:47this appears to have been an unfortunate misunderstanding
25:50involving a seating issue between two passengers
25:53are you sure it was just a misunderstanding?
25:56yes
25:57seat reassignments happen from time to time
26:00our crew did everything they could to resolve the situation
26:02but unfortunately
26:05a passenger became emotional
26:07and refused to cooperate
26:09briefly disrupting order
26:10on board
26:12we've also seen videos online
26:14that have been edited
26:14to stir up emotions
26:15we can't rule out
26:17the possibility
26:18that someone is using this incident
26:19to play the victim
26:20we reserve the right
26:22to take legal action
26:23against anyone
26:23who deliberately spreads
26:25false information
26:26are you saying that mother
26:27made the whole thing up for attention?
26:30so you're saying the video
26:31of your crew taking her baby is fake?
26:35your flight attendant
26:36forcibly took a child
26:37from a passenger's arms
26:39that's your idea
26:40of resolving the situation?
26:41the video's all over the internet
26:43hundreds of millions of people have seen it
26:45what are you still verifying?
26:47whether that baby cried hard enough?
26:49has the mother hired a lawyer?
26:51has your company been served with any legal papers?
26:55not at this time
26:56I believe any reasonable person
26:58would resolve this
26:59through the proper legal process
27:00not by stirring up public outrage online
27:04we'll wait for the investigation
27:05to reach its conclusions
27:06and I'd also like to remind
27:08certain people not to exploit
27:10the public's goodwill
27:12that concludes today's press conference
27:28sir
27:28things have completely blown up
27:30that press conference
27:32only made everything worse
27:34what about the people we hired?
27:37didn't I tell you to flood the comments
27:40saying she was trying to scam us?
27:43people aren't buying it
27:44they're saying we're treating
27:46the public like idiots
27:58the internet is exploding
28:01the top trending topic
28:02is everyone asking you
28:04to take them to court
28:15the weapon's been ready
28:16for a long time
28:17all that's left
28:19is to pull the trigger
28:22if you've already got everything ready
28:24what are you waiting for?
28:30I'm waiting for them
28:31to say everything they're going to say
28:33and make sure they leave themselves
28:35no way out
28:42sir
28:42we've just received
28:44an express delivery
28:45from a top law firm
28:47just leave it there
28:52plaintiff
28:52Moria
28:54defenders
28:55the airline
28:55and frank
28:58joint toot liability
29:0147 pieces of evidence
29:06find out who the plaintiff's lawyer is
29:09which law firm is handling this?
29:11sir
29:11the plaintiff's attorney
29:12is the plaintiff herself
29:13what do you mean?
29:15Moria is a lawyer
29:16an internationally recognized
29:17aviation law expert
29:18she drafted a complaint herself
29:28look what you've done
29:29do you have any idea
29:31who that passenger really is?
29:35she's just a woman
29:36traveling with a baby
29:37she's one of the world's
29:38leading aviation lawyers
29:41do you have any idea
29:42how much the biggest judgment
29:43she's won against an airline
29:45cost them?
29:48so what do we do now?
29:50is it too late
29:51to take down
29:51the trending topic
29:52and delete the comments?
29:56too late?
29:57read it yourself
30:03deleting videos
30:04manipulating public opinion
30:06calling her an attention seeker
30:07she had every bit of it
30:09preserved
30:09and notarized
30:13it's all in her evidence list
30:15in black and white
30:17she's gonna shove it
30:18right back
30:19in our faces
30:20in court
30:51and notarized
30:51and notarized
30:51and notarized
30:51and notarized
30:58your honor this was a routine seat assignment dispute the crew followed company policy and
31:04nothing they did was improper your honor the plaintiff claims to be an aviation law expert
31:11so she should know better than anyone that outrage is not evidence most of her exhibits
31:16are private recordings and internal documents of unknown origin we respectfully ask the court to
31:21exclude them I'm pleased the defense raised admissibility it tells me you understand
31:31exactly what those documents will prove once they're admitted first passengers are legally
31:40allowed to record matters of public interest in public areas those recordings invade no one's
31:45privacy and are admissible the relevant judicial explanation can be found in appendix three
31:54second as for these so-called internal records of unknown origin their source is not unknown at all
32:02every one of them was obtained through a court authorized discovery order served on your company
32:06and the relevant systems every request was approved by the court every document was notarized they're
32:17all in your honors case files counsel are you suggesting that records produced by your own
32:23client and verified by both the court and a notary are somehow of unknown origin
32:31that's not what i meant then please sit down and let me present my evidence
32:44your honor the plaintiff submits exhibit one
32:50these are two boarding passes both are for seat 14a
32:53one was issued 36 hours before the flight the other was issued just three hours before departure
33:03after selling that seat once the airline turned around and sold the exact same seat again
33:11that is what the defense keeps calling a seat dispute
33:13under the applicable regulations when an airline overbooks a flight and a passenger is denied boarding
33:27the airline must first secure the passengers voluntary agreement before rebooking them
33:32and provide appropriate compensation the key point is that it has to be voluntary
33:39now let's turn to exhibit two
33:44this footage was recorded by multiple passengers at the scene
33:49your honor please direct your attention to the 317 mark
33:52does this look voluntary is this what the airline calls standard procedure
33:56with no legal authority and without the guardian's consent
34:00the crew attempted to forcibly separate an infant from her mother
34:04counsel tell the court which industry rule gave your client that right
34:13we believe the crew is acting to maintain order
34:20maintain order
34:22then perhaps counsel can point me to the exact section of your company's cabin service manual
34:27that allows crew members to put their hands on a passenger who has clearly refused
34:32especially with an infant involved
34:37I need some time to check
34:41no need I've already checked your company's manual has no such provision
34:50chapter seven couldn't be clearer
34:52under no circumstances may crew members use force against a passenger
34:59when elderly passengers children pregnant women or passengers traveling with infants are involved
35:07they are to be given priority care and assistance
35:13those are your company's own rules
35:19so you weren't following standard procedure
35:23you were blatantly violating your own written policy
35:28even if that is true the crew was under pressure from the delay
35:31their actions may have been inappropriate
35:34but there was no malicious intent
35:39no malicious intention
35:41good please remember those words
35:45because in just a moment
35:50I'm going to show you exactly what malicious intent looks like
36:00you say they were maintaining order
36:03let's see exactly how they plan to maintain it
36:07if she won't move
36:08I will take the baby first
36:10see if she still refuses then
36:22before they ever tried to remove me from the aircraft
36:24the crew said this on record
36:27this wasn't about maintaining order
36:28it was a deliberate attempt to pressure a passenger into compliance
36:32by targeting her child
36:36your honor
36:37your honor
36:38we submit that this goes far beyond a procedural violation
36:43this was targeted bullying
36:45against a woman traveling alone
36:47with an infant
36:56and that's only part of the airline's liability
37:01now I'd like to ask the second defendant
37:03Frank Lincoln a few questions
37:06I found something very interesting
37:08about that supposedly valid boarding pass of yours
37:12what's there to answer?
37:14I had a ticket
37:15I had a seat
37:16I was a legitimate passenger
37:19you refused to move
37:21how is that my fault?
37:26a legitimate passenger
37:27good
37:28then let's talk about
37:30how legitimate you really were
37:42your honor
37:43these are the complete check-in and boarding records
37:46for the flight in question
37:47obtained from the defendant airline
37:49through a court-approved evidence request
37:54according to these records
37:56seat 14a was first and lawfully assigned
37:59to the plaintiff
38:00Moria
38:00my boarding pass was issued
38:0236 hours before the flight
38:11the second defendant Frank
38:12also received a boarding pass
38:14for seat 14a
38:16his was issued just 3 hours before departure
38:18when he checked in
38:20he falsely claimed platinum status
38:22to trigger priority seat protection
38:27but the records confirm
38:29that the platinum membership
38:30he used actually belonged
38:31to another passenger
38:34who wasn't even on that flight
38:43in other words
38:45Frank used someone else's membership information
38:48to falsely claim platinum privileges
38:50which led the check-in agent
38:52to manually apply the airline's
38:53platinum seat protection policy
38:55under normal circumstances
38:56the system should have cancelled
38:57the original window seat assignment
38:59and reassigned it
39:00but because the flight
39:01was about to close for boarding
39:02the system issued Frank a boarding pass
39:04without cancelling my valid one
39:05so the duplicate 14a assignment
39:08was not caused by me
39:09it was caused by the defendant airline
39:14the airline system flaw
39:15combined with Frank's misuse
39:17of someone else's membership
39:18created the duplicate seat
39:21he was never a legitimate passenger
39:23to begin with
39:28from the start
39:29he was the first person
39:30who broke the rules
39:31and the first person who lied
39:35that's a lie
39:37you're making it all up
39:39I
39:40I
39:45then what was it
39:47the system records
39:48and verification logs
39:49are right here
39:50Frank
39:51would you like to explain
39:52to the court
39:53how you just happen
39:55to be using
39:55someone else's membership
40:03a friend let me use
40:04his membership
40:05so what
40:06what's wrong with that
40:14a friend
40:16then why did this
40:17so-called friend
40:18state under questioning
40:19that he doesn't even know you
40:21never authorized anyone
40:23to use his account
40:26that's
40:26he must have remembered it wrong
40:29he remembered it wrong
40:32did the airline's boarding system
40:34remember it wrong too
40:35did the membership verification logs
40:37remember it wrong too
40:40Frank
40:41every word you add
40:43is another lie
40:44you didn't borrow that membership
40:46you impersonated someone
40:49you used an identity
40:51that wasn't yours
40:52to cut the boarding line
40:53and take someone else's seat
40:56then you demanded
40:57that a mother
40:58traveling alone with her baby
40:59make room for your lie
41:05do you still want to keep explaining
41:15your honor
41:16the plaintiff requests permission
41:18to submit exhibit 5
41:19our final exhibit
41:22this is an internal
41:23crew communication record
41:24from the defendant
41:25airline
41:25it survived deletion
41:27was obtained lawfully
41:28and has been notified
41:31what's taking so long
41:33with 14A
41:33the tower's called
41:35three times already
41:3714A's a woman
41:38traveling alone
41:39with a baby
41:39then get her off
41:41she's alone
41:41with a baby
41:42she'll be easy
41:43don't touch Frank
41:44he's trouble
41:46pick the weak one
41:48hurry up
41:49before we delay
41:50the flight
41:55so that's what this was
41:57they targeted her
41:58because she was alone
41:59with a baby
42:00and that's what the airline
42:02calls procedure
42:03counsel
42:05just moments ago
42:06you told this court
42:06the crew acted
42:07without malicious intent
42:12now i'd like you to read
42:13that message again
42:17pick the weak one
42:19does that sound like
42:20no malicious intention
42:21to you
42:26i want my own lawyer
42:28i don't accept this
42:29those recordings are fake
42:33the authenticity of this evidence
42:35has already been verified
42:36through notoration
42:37and forensic examination
42:38Frank Lincoln
42:39mind your conduct
42:42using someone else's identity
42:44to board a flight
42:45may itself constitute
42:46a criminal offense
42:51this court will refer the matter
42:53to the appropriate authorities
42:54for further investigation
43:01look at him
43:01he was so cocky a minute ago
43:03now he can barely stand
43:04playing platinum member
43:06with someone else's account
43:07serves him right
43:09your honor
43:10this case is not an attack
43:11on the airline industry
43:12quite the opposite
43:14it's because the vast majority
43:16of airlines
43:16and aviation professionals
43:18follow the rules
43:18and protect their passengers
43:20that we cannot let one company
43:22hide violations
43:23behind so-called
43:24standard practice
43:25or use efficiency
43:27to crush a passenger's dignity
43:29the defendant airline
43:30oversold the flight
43:31unlockingly removed a passenger
43:33then smeared the victim
43:34as an attention seeker afterwards
43:35and the defendant
43:36Frank Lincoln
43:37impersonated another passenger
43:39falsified his information
43:40and openly insulted
43:41and intimidated a mother
43:43traveling alone with her baby
43:49that chat record proves
43:51they didn't target me
43:52because I refused to cooperate
43:54they targeted me
43:55because to them
43:57a woman alone with a child
43:58was the easiest person to break
44:05at 30,000 feet
44:07an aircraft shouldn't belong
44:09to power
44:10or arrogance
44:11it should be
44:12every passenger's
44:13safe way home
44:16a passenger's dignity
44:18doesn't depend on nationality
44:19status
44:20or power
44:22no so-called
44:23standard practice
44:24gives anyone the right
44:25to trample it
44:30I stand here today
44:31not just for myself
44:32and my child
44:34but to make sure
44:35everyone knows
44:36rules are meant
44:37to protect the vulnerable
44:38not make them easier
44:39to exploit
44:41that concludes my statement
44:47order
44:49based on the evidence
44:50this court finds
44:51that the defendant
44:52airline sold the same seat twice
44:54constituting an overbooking breach
44:59the court further finds
45:00that despite the plaintiff's
45:02explicit refusal
45:03and the presence
45:03of her infant child
45:04the crew violated
45:05the airline's own service rules
45:07attempted to separate
45:08the infant from her guardian
45:09and unlawfully removed them
45:10from the aircraft
45:11seriously infringing
45:12the plaintiff's
45:13and child's rights
45:14to personal safety
45:15and health
45:19after the incident
45:20the airline's PR personnel
45:22directed the spread
45:23of false information
45:24publicly defaming
45:26the plaintiff
45:27and aggravating the harm
45:28the circumstances
45:29are egregious
45:30and this court
45:31will impose severe penalties
45:38the defendant
45:39Frank Lincoln
45:41fraudulently used
45:42another person's identity
45:44falsely claimed
45:45priority boarding privileges
45:47improperly obtained
45:48boarding rights
45:49and
45:50while aboard
45:51insulted
45:52and coerced
45:53the plaintiff
45:54together with the airline
45:56crew's unlawful conduct
45:57his actions constitute
45:59joint torp
46:00responsibility
46:01the court orders
46:02as follows
46:03first
46:04the defendant
46:05airline
46:05shall issue
46:07a public apology
46:08to the plaintiff
46:09Moria
46:09and her child
46:16the apology
46:17shall be published
46:18on the airline's
46:18official platforms
46:19and in no fewer
46:20than three major media
46:21etnets
46:22for seven consecutive days
46:26second
46:26the defendant
46:27airline
46:28shall pay
46:281.86 millions
46:30dollars
46:30in damages
46:31for emotional distress
46:33and violations
46:34of personal rights
46:35that much money
46:39order
46:42third
46:43the defendant
46:44Frank Lincoln
46:45shall pay
46:45the plaintiff
46:46Moria
46:46$400,000
46:48for fraudulently
46:49using another
46:50person's identity
46:51to board the flight
46:52and for his
46:53joint responsibility
46:54in this matter
46:56his fraudulent
46:57use of another
46:58person's identity
46:59has also been
47:00referred to
47:00law enforcement
47:01for further action
47:04no wait
47:05$400,000
47:06over one seat
47:09not over a seat
47:10over your lies
47:12and what you did
47:15Frank sit down
47:19after today's ruling
47:21this court will also
47:22issue recommendations
47:22to the federal
47:23aviation administration
47:24and the relevant
47:25industry associations
47:26the responsible
47:28personnel at the
47:29defendant airline
47:29shall be referred
47:30to the appropriate
47:31orders
47:31for accountability
47:32under the law
47:39court is adjourned
47:43regulators found
47:44that the airline
47:44failed to properly
47:45disclose
47:46its overbooking
47:46practices
47:47mishandled
47:48the onboard
47:48incident
47:49and later
47:50spread false
47:50information
47:51to mislead
47:51the public
47:52a $5 million
47:53feign
47:54has been imposed
47:55the route
47:56involved
47:57will be suspended
47:57for three months
47:58and all cabin
47:59service procedures
48:00must undergo
48:01a comprehensive
48:01review
48:02and overhaul
48:03the airline
48:05the airline must
48:334473
48:34as the individual
48:35who directly carried out
48:36the forceful removal
48:37will have his cabin
48:39crew certification
48:39suspended for five years
48:41and will face
48:42further accountability
48:51as for the executive
48:52who called the passengers
48:53ordeal a sympathy stunt
48:55at the press conference
48:56the board has decided
48:59to remove him from his position
49:01to remove him from his position
49:01as senior director
49:02of public affairs
49:03and terminate his employment
49:05effective immediately
49:08during the corrective period
49:10the airline will implement
49:12a strict no force depredation
49:13policy
49:14priority assistance
49:15for vulnerable passengers
49:16and mandatory disclosure
49:18and voluntary rebooking procedures
49:19for oversold flights
49:21this incident resulted
49:23from misconduct
49:24by one company
49:25and a handful of individuals
49:26the vast majority
49:27of airlines across the country
49:28operate in compliance
49:29with the law
49:30and regulators
49:31will use this case
49:32to further strengthen
49:33industry standards
49:34and better protect
49:35the lawful rights
49:35of all passengers
49:40after our investigation
49:42we have confirmed
49:43that Frank fraudulently
49:44used another person's identity
49:46while traveling
49:46on personal business
49:47and insulted
49:48and intimidated
49:49other passengers
49:50seriously violating
49:51our code of conduct
49:52and causing serious damage
49:53to our company's reputation
49:55effective immediately
49:57all employment agreements
49:58with Frank are terminated
50:00and he will be placed
50:01on the industry blacklist
50:08Ms. Wayne
50:08the damages have come through
50:10both the airlines
50:12and Frank's payments
50:13have been deposited
50:14into the enforcement account
50:19understood
50:25set aside $600,000
50:27for my personal damages
50:29I want to establish
50:30a dedicated fund
50:31we'll call it
50:33the Horizons Fund
50:35$600,000
50:37Ms. Wayne
50:38that's the compensation
50:40you and your baby received
50:41for everything
50:42you went through
50:42exactly
50:45that's why it should
50:46go somewhere useful
50:46this isn't charity
50:48for show
50:49and it isn't
50:50a publicity spunt
50:55it's for people
50:56who went through
50:56what I went through
50:57but don't have the resources
50:59to fight back
51:02they'll receive
51:03free legal aid
51:09Ms. Wayne
51:10honestly
51:11back on that plane
51:13I never would have guessed
51:15you were a lawyer
51:19you just knew
51:20what they were doing
51:21was wrong
51:21didn't you
51:24yeah
51:25everyone else
51:26kept their heads down
51:27I almost did too
51:29but then I thought
51:31if I looked away
51:32that day
51:33next time
51:34it could be my mom
51:35or me
51:37see
51:38you already knew
51:39the answer
51:41most people know
51:42right from wrong
51:43they just think
51:44they're facing it alone
51:46I want this foundation
51:47to remind them
51:48they aren't
52:02sweetheart
52:03do you see that light
52:04that's the way
52:06home
52:08come on
52:09mommy's taking you home
52:19you
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