00:00More than 140,000 reports of potholes have now been submitted through Northumberland County Council's Fix My Street system since
00:09its introduction during 2023.
00:13Council leaders say the online service has changed how residents report problems across the county.
00:19Potholes remain the most frequently reported issue, alongside fly tipping and other environmental concerns.
00:27More than three quarters of all reports have come directly from members of the public, reflecting what officers described as
00:34a significant increase in community participation and engagement.
00:39Speaking during a meeting of the Council's Communities and Place Scrutiny Committee, Environment Director Paul Jones said public reporting had
00:47risen from around 22,000 reports to more than 50,000.
00:52He said the simpler system had encouraged many more residents.
00:56Councillor Alan Smith asked whether the growing number of reports was placing extra pressure on council services.
01:04Mr Jones replied demand had increased without significant extra resources.
01:09Cabinet Member for Highways, Councillor Mark Mather, said Fix My Street had developed significantly over more than three years.
01:17He praised its effectiveness during events, including Storm Arwen, saying it helps direct information quickly to the correct teams and
01:25supports better decisions about future resources.
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