00:00An investigation has been launched after a system error at North Tyneside Council saw thousands of direct debit payments taken
00:08early.
00:08The council says around 32,000 payments were collected ahead of schedule on Friday the 29th of May instead of
00:17Monday the 1st of June.
00:18The authority says refunds have been issued and it is working with its provider Equans to establish what went wrong.
00:25Finance chief David Mason says assurances will be sought to prevent a repeat.
00:30Opposition councillors have demanded answers.
00:33Labour says the system was outsourced under the previous administration and that services will be brought back under direct council
00:41control when the current contract ends.
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