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Learn useful English with a realistic conversation at a phone repair shop.

In this Easy English dialogue, a customer explains that her phone has stopped working and talks to a technician about the possible problem and repair time.

Perfect for beginners (A1–A2) who want to learn practical English for everyday situations.

📚 In this lesson, you'll learn:
How to describe a phone problem
Technology and repair vocabulary
How to ask if something can be fixed
Talking about repair time
Useful customer service phrases

Practice listening, speaking, and pronunciation by repeating each sentence aloud.

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Category

🎈
Fun
Transcript
00:00Hi. Could you help me with my phone?
00:03Of course. What seems to be the problem?
00:06It suddenly stopped working this morning.
00:09Does the screen turn on?
00:11No, it's completely black.
00:13Have you tried charging it?
00:16Yes, but nothing happened.
00:19Let me take a look.
00:21It may be a problem with the battery.
00:24Can you fix it today?
00:26I'll need to check it first.
00:28It may take about an hour.
00:30That's fine.
00:31Please let me know when you find out what's wrong.
00:34Of course. We'll keep you updated.
00:37Thank you for your help.
00:38You're welcome.
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