00:00Excuse me, could you help me, please?
00:02Of course.
00:03What seems to be the problem?
00:04I bought this product yesterday, but it was already damaged when I opened it.
00:08I'm sorry about that.
00:10Do you have your receipt?
00:12Yes, I have it right here.
00:15Would you like a replacement or a refund?
00:17I'd prefer a refund, please.
00:19Of course.
00:20I'll process that for you.
00:22Thank you for your help.
00:24You're welcome.
00:24I'm sorry for the inconvenience.
00:27That's okay.
00:28Have a nice day.
00:28You too.