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Ford hired 350 veteran engineers to help fix quality problems and improve AI systems after finding human expertise was still critical to reducing defects, recalls, and warranty costs.
Transcript
00:00It's Benzinga, bringing Wall Street to Main Street.
00:02Ford said it hired 350 veteran engineers over the last three years to help fix quality problems
00:08and improve AI tools that had not delivered the desired results, according to Bloomberg.
00:13The engineers include former Ford employees and supplier veterans.
00:18They now lead mandatory meetings to troubleshoot quality issues
00:21and train AI systems to identify glitches before parts reach the plant floor.
00:26The automaker found that AI could not fully replace the experience of veteran engineers in solving quality problems.
00:32Ford rose above Toyota and Honda in J.D. Power's survey,
00:36measuring vehicle quality during the first three months of ownership after ranking 10th last year and below the industry average.
00:42CEO Jim Farley said lower warranty and recall costs are creating hundreds of millions of dollars in cost tailwinds
00:49as Ford aims to cut $1 billion in costs this year.
00:52For all things money, visit Benzinga.com.
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