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  • 3 months ago
Agentic AI has officially graduated from basic decision trees to unscripted autonomous agents, turning customer service into a massive $15 billion market.

Companies are fast adopting AI customer service agents. However, about 80% of consumers still crave a human on the other line, and 40% of us would literally pay a premium just to bypass the bot.

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Transcript
00:00One of the things that I think sets us apart and makes us special is the human interaction.
00:05Hi, how are you?
00:06Those curated moments of human connection and service are always going to be a fundamental part of what the Chipotle
00:14experience is.
00:15Back in 2024, they automated their hiring process with an administrative AI system called Avocado.
00:23What was the idea behind that AI system?
00:25The average restaurant manager was spending more than 10 hours a week on recruiting activity.
00:3120% of their week just on that one task.
00:34It's a fraction of that now.
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