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'Marketing is more important than ever': Serviceplan CEO at European CMO of the Year awards

Speaking to Euronews, Serviceplan Group CEO Florian Haller said marketing has evolved far beyond traditional advertising, and now sits at the centre of the "whole customer journey" where "data, technology and creativity" meet.

READ MORE : http://www.euronews.com/2026/06/26/marketing-is-more-important-than-ever-serviceplan-ceo-at-european-cmo-of-the-year-awards

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Transcript
00:25Thanks for joining us here today we're speaking to you principally not only
00:29because of the work which service plan does but initially i want to ask you about the reason
00:34why we're here the award which took place last night you're the brainchild essentially behind
00:40that what made you come up with the idea and why now um i believe very much that marketing is
00:46more
00:46important than ever yeah several factors contributing to it one of them is that we are
00:52now under control of the whole customer journey it's getting more complex with data technology
00:59marketing creativity mixing so there's different factors which indicating that marketing is more
01:04important the thing is just it's a well-kept secret here when you talk to cfos or ceos very often
01:09they
01:09have an old picture of marketing in their minds which is about funny pictures visuals and whatever
01:15and this well-kept secret needs to be lifted yeah um and i think with lego miss golding actually we
01:22have found um somebody where you can obviously say that marketing moves a big company you mentioned
01:30there that part of your intention was to share the secrets of the industry but did you not come
01:34up against any opposition from those who would rather keep you know the dark hearts hidden no i think
01:40honestly speaking i'm um there is these type of people yeah i'm i'm i'm to be honest i'm different i
01:45always think that if we understand uh what works and what does not work and if we share these
01:50learnings then we as an industry become more effective and we become better and we learn from
01:56each other um i think openness is more successful than keeping a secret for yourself uh in the end of
02:05the day yeah more broadly in these times now where artificial intelligence is you know posing
02:10challenges and opportunities as well at the same time in so many sectors how do you see that affecting
02:16the role of cmos i think um in the end of the day ai is going to make us more
02:24powerful yeah it will make
02:26us better one of the issues which i currently see in the discussion of ai particularly germanica
02:31environment yeah is that everybody's discussing about how to cut costs how to reduce how uh how to
02:40make things more efficient in the end of the day i personally think that ai will lead us to be
02:47more
02:47effective to be stronger to get better creativity more personalized um approach of of people and i
02:56think that's something which we should we should more put put up front here okay so you know as we're
03:02not
03:02even 24 hours after the inaugural event i know you're an extremely ambitious man where do you see the
03:08awards and how do you see it evolving over the next you know three to five years well we have
03:13just
03:13started with it now the european cmo honestly speaking i would love to make this the flagship
03:18event which we uh which we have i think can is a perfect uh is a perfect uh place to
03:24do it because
03:24a lot of european marketeers come here let's see if we do the same thing for us marketing uh in
03:33the uh in the
03:34midterm but uh the end of the day let's just go the way now yeah thanks very much for taking
03:39time to
03:40speak to us here on uraniz today thank you very much
03:42you
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