00:00We were extra thoughtful about the way that we design our products simply
00:03because they're for pets that we love.
00:08I'm Jennifer Wong.
00:10I'm Santos Agustin.
00:11And we're Gone to the Ducks.
00:13We're an ethical pet brand.
00:15All our products are ethically designed and handmade by women and sustainable materials.
00:23It's really difficult to shop for our pets the way we shop for ourselves.
00:26And so if there's this need in the market and there's nobody doing it, why don't we do it?
00:33We always understood that our margin is going to be a lot slimmer.
00:37But we also do believe that our core customer believes in what we believe.
00:43You have to give back to the community that you are in.
00:46So we do a lot of supporting local rescues, shelters as well.
00:50Q4 carries the year. That means we, at the end of the year,
00:54we have all this cash that we need to plan out for the following nine months.
00:59We are not finance people.
01:02We're designers.
01:04So I've got to say, Jenny, our Chase Business Advisor has been a blessing.
01:10This is our first time at Chase for Businesses, The Experience.
01:14The Experience is a program we put on where we bring together the things that sometimes are only available to
01:20employees for big companies,
01:21but we make them available for entrepreneurs and owners of small businesses.
01:25So those could be thought leaders, training sessions, networking with their peers.
01:30We bring all of those tools and capabilities together under one roof so that small businesses can have a day
01:35that's really focused on them and their own development and helping them succeed.
01:38We always hear from our guests, the most valuable part is the connections they make.
01:43Being here with other businesses, hearing their success stories, hearing their growing pains and challenges is really just a great
01:52opportunity.
01:53So what we see in the future for us is really growing our online business, perhaps seeing a second retail
01:59location, hopefully in the West Coast,
02:02and proving that a values-driven business model works.
02:07The company that we created, the impact in terms that we've made, it's kind of insane and it's just us
02:14two people.
02:15That's why customers are drawn to us, because the bigger the community, the bigger the impact.
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