- 18 hours ago
Natalie Cassidy: Caring Together - Season 1 Episode 4
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00:01I'm Natalie Cassidy and I was lucky enough to land my dream job aged 10 on
00:06hit BBC soap opera EastEnders. I've only ever had one job but I've always wondered
00:11what I would have done if I wasn't an actress. Now I'm a mum in my 40s. I've
00:17left Albert Square and I'm ready to embrace a new challenge. Day one at
00:21college. Can't quite believe it. Doing something I've always wanted to do,
00:26training to be a carer. I'm absolutely petrified but I am determined to do it
00:31well, give it the best I've got and see what happens. With an aging population
00:36it's estimated that over half of us will need care in our lifetime. I'm absolutely
00:41shattered. It's hard getting old. At a time when there's a shortage of care workers
00:45I'll be heading back to the classroom. Mummy's first day back at school. And
00:50gaining on-the-job experience on placements. Over. Go, go, go. I'll hear people
00:56stories firsthand. It's not fair. Life's not fair, generally, is it? Share their heartache.
01:02It must be such a tough job for you. And determination. See the real difference in
01:06people's lives that you can make. I just hope I've got what it takes to care for
01:10people from their first days to their last moments.
01:24You know, over the years, caring for my dad, through many different illnesses really, I
01:30have had first-hand experience at looking after someone who's really poorly, being very hands-on,
01:36making decisions, not knowing what's around the corner. So this is my dad's kitchen. We were
01:43really, really lucky. I found this property and someone elderly had already lived in this
01:50annex, so it was all kit out, ready to go for him. Some people aren't as lucky, some people
01:56haven't got room to be with their parent or be able to care for someone they love, whereas I
02:02found this and was like, this is the way it is. Dad's been with us. And we had the best
02:07few years here.
02:10Every time I step into grandad's, as we call it, it feels like he could just be sat in his
02:16lounge,
02:17about to shout out, let's have a cup of tea, squat. It is a very calming place for me and
02:23I can
02:23really just feel close to him when I'm in here. So this week we move into adulthood and we are
02:30looking at chronic and debilitating illnesses. I'm quite apprehensive because I feel like it could be
02:36quite emotional and I think it could strike a chord with me. So I think I've just got to
02:40be careful not to let my emotions get the better of me.
02:47Millions of people in the UK live with two or more long-term conditions.
02:54And today's lesson will focus on practical ways to support their care.
02:58A chronic condition that lasts for six months can occur at any age and will affect our quality of life
03:04in our daily living. How many chronic conditions can you list?
03:09MS. MS. Diabetes. Diabetes. Epilepsy.
03:15You've got arthritis, there you go. COPD. Oh yeah, COPD.
03:20OK, so well done. Would anyone like to share anything about any chronic illnesses,
03:25either themselves or family members?
03:27What do you think? Well, my mum is disabled. She's paralysed from the neck down and she has multiple
03:34cirrhosis. Yeah. And I've been her carer since I was four years old. And my dad also has a chronic
03:41illness. He has scoliosis and he's in need of a hip replacement. So he really struggles with his
03:47walking too. So I've been helping since I was very little. Multiple cirrhosis is a neurological
03:53condition that affects the central nervous system. I can remember my mum, one day I must have been
04:00about four years old. She fell down the stairs of the patio. I remember crying and my mum had told
04:09me what to do in that situation. She had a red cool button. So if she ever fell, go and
04:13press the red
04:13cool button or go and get dad. So I think that's really when I first started to become a young
04:19carer.
04:20As I was getting older and older, I started to do more. I didn't notice I was a young carer.
04:25I thought I was doing what every child does, helping around the house. Estimates suggest that one in
04:31five children and young people in the UK have caring responsibilities. And for some, like Tilly,
04:36that journey begins at a very young age. And we have hoists and shower chairs. She's got everything.
04:43Listening to Tilly's story, that's all she's known from a very young age is caring for her mum,
04:51hospitals, nurses in and out. When I think about my kids and their childhood, they've not had to
04:57worry about any of that. And for Tilly, it's just an all. To help the rest of us understand what
05:04it's
05:04like to care for someone with a chronic condition, we've been given a patient profile.
05:09Our case study is Ron. He's 72 years old, suffered from a bleed on the brain, a stroke.
05:17The task? To set him up with the equipment and support he might need at home to help
05:21him manage daily life. Ron's now struggling with coping with all the changes to his life
05:27and feeling isolated and anxious and emotional. Poor Ron. Do you think he could be in a wheelchair?
05:33Do you think he might need assistance? You could definitely use a physio. Yeah, good.
05:37So definitely the wheelchair. Maybe a walking stick? Definitely a walking stick.
05:43As students, we have access to a fully functioning assisted living flat for practical work.
05:49Aw, Ron's little flat. These are brilliant, aren't they? If his left side isn't working,
05:54turning on taps would be really complicated. I like how they're colour coded. It makes it easier to process
05:59which ones what. Yeah. When people are unable to do things for themselves anymore, even if it is
06:07a rail for the shower or an extra rail up the stairs, I was looking at this little flat thinking,
06:14I know what Ron needs, because I'd done it for my dad. I had one of these for my dad.
06:18At times,
06:19he hated it. He was so miserable. He's like, get it away. I was like, it's just for safety.
06:23Yeah, absolutely. Another key part of the lesson is learning about the work of physio
06:29and occupational therapists, which includes the use of hoists to support people with limited mobility.
06:36We are looking for a couple of volunteers. I would love to be hoisted. Okay.
06:41Daddy, do you want to come and have a sit down on the bed here? Yeah, absolutely.
06:43Can I ask you, so as the patient that I'm playing, arms, everything, so really, really weak all over?
06:49Yeah. Being an actress, I did commit. And I played Ron as if he was my dad.
06:57So we might say to Natalie, Natalie, do you think you can move your feet towards you a little bit?
07:02No. No. Okay. Would it be okay if we help you to move them?
07:06Please. Okay. Is that comfortable? Not really. I'm in ever such pain. I just want to go home.
07:13Natalie's playing a very good patient today. You hard taskmaster, right? You've got an actress here.
07:17Yeah, I was going to say. We've literally got a professional actress here.
07:21So, Natalie, we're going to roll you over. That's it. Roll you over. Good.
07:24Oh, my neck hurts. I'd really like the toilet. She needs the toilet.
07:29So, Natalie, do you want to roll over to me again? Oh, you're asking me to roll a lot, aren't
07:32you?
07:34What's going on?
07:37Whilst I'm probably having a bit too much fun, there is a serious side.
07:41The long bits here are the leg straps and then this is kind of the tummy strap or the abdomen
07:45strap.
07:46We have to learn to safely use the hoist. That's it. Perfect. Yeah.
07:51Okay. So, we've got the hoist sling in the right position now, but these are called ceiling track
07:54hoists that can pretty much take you over where the ceiling track is. If you think about kind of
07:58adapted houses, you can even get these hoists to take you from one room to another.
08:02Yeah, we've got the exact same hoist. Have you?
08:05And it goes all around my mum's bedroom and then into the living room.
08:09Wow. Amazing.
08:09So, it's like... That's brilliant.
08:11It's a game changer, isn't it? Yeah.
08:12Yeah.
08:12Great that she doesn't spend her time in one room, lovely full environment change and stuff.
08:16She can sit on the sofa with us or she can go in her wheelchair. It just makes it so
08:21much easier.
08:21Hmm.
08:22I think it's been very difficult for me being a young carer as I missed out on a lot of
08:27mother-daughter
08:28things and daddy-daughter things. But my mum, a lot of the time, she says, you know, Tilly,
08:33I'm sorry for the way I am. And I tell her all the time, mum, it is not your fault.
08:39And I would love
08:40for you not to have MS, but it can't be another way. And I love you so much. And there's
08:45nothing in the
08:46world I would change you for. So, we're going to slip it all the way around. Make sure it's nice
08:53and flat
08:53and that you're happy that it's in the right position, okay? So, this is where it's really
08:56great that you have to communicate with the person you're working with to make sure that we're all on
09:00the same page. Lovely. Beautiful. So, how's that? Brilliant. Yeah? Comfortable as well. Yeah.
09:09Yeah. Feel quite well supported. Feel very well supported, albeit a little bit strange. I would imagine
09:14patients feeling quite overwhelmed maybe being hoisted. It all seems a little bit fun and exciting
09:21going up in the hoist at first. But when you really think about someone who needs that on a daily
09:27basis
09:27for the rest of their life, you've lost all control really once you're up in the air. Someone else is
09:32controlling where you go, what you do. And that really gave me a lot of empathy for people who can't
09:38move around on their own. I think the case studies and the role play side of the college is
09:44essential for putting yourself in the shoes of a patient and knowing how to care for them.
09:50Well done. Well done. Pretty good.
09:55Chronic illnesses change people's lives, not just the people who have them,
10:00but the people who have to look after them as well.
10:06At Templemore Baths in East Belfast, there is a brilliant aqua physio class for people with
10:11Parkinson's. And here, their loved ones and carers can join them in the pool.
10:17OK, so it looks like it's ever not been covered. We're going to start to be normal.
10:20OK, please hold me in the noodle.
10:23Parkinson's is a progressive neurological condition with common symptoms of tremors,
10:27muscle stiffness and slowness of movement.
10:30Great, repeat, go on five more seconds.
10:32Supporting people with the condition has always been a keen interest of physiotherapist Lauren.
10:38It's really good for people living with Parkinson's to be exercising.
10:42Lovely. We're going to do a star jump, OK?
10:44It gives them that freedom of movement. The buoyancy supports the weight of their body.
10:49It supports the joints. It's able to challenge their balance. People using the pool are able to
10:54exercise in ways that they're not able to on land.
10:58Founder of the class, William, was just 47 when he became one of the 166,000 people in the UK
11:05living with Parkinson's.
11:07It was OK for about the first eight, 10 years. I was under control, still travelling, still working.
11:13And it was fine. Just before Covid took a bit of a dip, a massive dip actually. It left me
11:18almost
11:19better than for about two years.
11:21Encouraged by his wife to stay active, William had the idea to start an aqua-sized group for
11:26others living with Parkinson's. But to make it a place to spend time together to open the class
11:31to carers too. We're very keen that friends, a loved one, wife or husband, spice comes along,
11:38that they can exercise together. I was diagnosed eight years ago. I have been doing a lot of exercises
11:44at the time, and I really love the water. So, and I know she likes the water as well. We've
11:50known each
11:50other for a long time since Form 1, which is how many years ago? 55. 55 years ago. Great friends
11:59since. She was my bridesmaid as well. So, and she's now my driver. Carrier. Drives me to the pool.
12:05You're not my carrier, you're my driver. I'm chauffeur.
12:11I'm Nicky, and we've been married for 29 years. My name's Gary. I'm the better half. I was diagnosed
12:20with Parkinson's just over 12 months ago. It was a real big shock, but we've found William and the
12:29aqua-sized group, and just found a whole new circle of friends who've been for the same struggle and
12:34still on the same journey. From sort of going, oh God, I've got Parkinson's, to sort of, you know,
12:40hearing other people's stories and how they've sort of got through it and how they sort of are coping,
12:45coping day to day. It just gives you that sort of strength to carry on and to sort of keep
12:50going.
12:52When I think back five, six years ago, when me and Dad were spending time together,
12:58we'd sit in the garden together. We'd sit and watch golf together on the telly,
13:03sharing those moments was so important for me and my Dad. And a project like that is just
13:10amazing to get those people to have those memories.
13:21For my placement this week, I will be meeting a young couple who are navigating MS together.
13:27It's the lady who has MS, which affects her physically.
13:32I learned a lot about mobility issues in the classroom this week, but I think before I move
13:38on to this placement, I'd like to talk to one of my dear pals, Kitty.
13:45Kitty joined the cast of EastEnders a few years ago, playing Penny Branning and we hit it off immediately.
13:51B-Tech, what's this? Hey, that's all my work. Work? Yeah.
13:59She works?
13:59I'm actually doing a course, you know. It's not a laugh.
14:05Kitty had an illness as a child, which means she now uses a wheelchair.
14:09So I'd like a bit of her advice before I go in.
14:12I remember when we met, I immediately wanted to know why you were in your chair.
14:17I didn't know, I don't know if you thought, oh God, I'll tell the story again.
14:21It is, it's one of those things where everyone's different.
14:24Yeah.
14:24I'm happy to talk about my disability. Yeah.
14:27Some people might not, it might be triggering. Yeah.
14:29And that's something that people have to respect. Yeah.
14:32And have to understand that if they are going to ask, why are you in a wheelchair or what's happened?
14:38The person might say, I don't... Yeah, I'm not going to talk.
14:41None of your business. Yeah, absolutely.
14:43Fair enough. Yeah.
14:44Being disabled that young. Yeah.
14:46Means that I think actually my parents understood and had to deal with a lot of the
14:54inaccessibilities of the world before I did.
14:57I had my mum and my dad to help me up the curbs and to do things.
15:00Yeah.
15:00And it's only really now as I've sort of grown up and now want to become independent and do things,
15:06do you then realise again, oh wow.
15:09When you're living in London or, you know, you want to get into London and most of the lifts are
15:15down
15:15or the fear of going and there's stairs, it's just a nightmare.
15:20And it's something that for many wheelchair users brings a lot of stress, a lot of anxiety because
15:25you have to pre-plan everything you do just to go to a bar or just to go to the
15:31theatre.
15:31Yeah.
15:32It's like when you first came here and I remember you saying, have you got a loo downstairs?
15:36Yeah.
15:36It didn't even enter my head.
15:38That's the biggest thing for me and for many wheelchair users.
15:41My biggest fear going out, going anywhere is, have they got a toilet?
15:44Yeah.
15:45Can I go for a wee?
15:46Yeah.
15:46It's one of those.
15:47Mm-hmm.
15:48I loved it.
15:49I was like, my dad's place is great for you.
15:51I know, to be fair, you've got a wet room, you've got the lot.
15:53Yeah.
15:54It is good here, it is good.
15:56Yeah.
15:56I mean, don't even get me started on aeroplanes.
15:59It's inhumane the way that we have to sit on an aeroplane, be dragged in from a little chair.
16:05Yeah, yeah, yeah.
16:05And then I can't wee for the next five hours.
16:08I'll starve myself, I won't drink a few hours leading up to the plane,
16:13so I know that I won't need to go to the toilet when I'm on the plane.
16:16That is mad.
16:18There's always been some organisation involved when going out with Kitty,
16:22if there's a downstairs loo, that sort of thing.
16:25But to have a conversation about a plane, Kitty can't go to the toilet on a plane
16:30and she has to think about where she's going.
16:32My wheelchair is the thing that aids me and that doesn't limit me,
16:36but the world out there does.
16:38The reality of it is you go, oh my gosh, this is really tricky.
16:42Yeah.
16:43And I'm so used to it and as many people are so used to it.
16:47And if you make this building have a ramp or if you fix that lift
16:52or if you make the plane a little bit wider,
16:54it means I can then live my life just the same as you live yours.
16:57Yeah, absolutely, yeah.
16:59So moving forward, I'm going to be doing a lot more placements
17:02where there'll be wheelchair users. What would be your tips for me?
17:06You can't treat one disabled person the same as another.
17:10No.
17:10Because every single disability is different.
17:13Yeah.
17:13And I might like it when you open a door for me, the other person might not.
17:17It goes back to language and it goes back to ask me.
17:22Yeah.
17:23And I think that's the thing that a lot of people forget and miss is just ask me.
17:26The more we talk about things, the more things change.
17:28Yeah.
17:29No, it's very good.
17:32I've really, really taken on board Kitty's advice today.
17:35You have to ask what someone needs and not assume you know what they want.
17:40It's so lovely to see you.
17:41Nice to see you.
17:41I really do mean that.
17:42I'm really looking forward to going into this placement.
17:45I'm just going to ask questions.
17:47The more I can find out, hopefully the more I can understand and the more I can help.
17:52Have a little take away?
17:53Yeah.
17:54Oh, no.
17:54Yeah, take away, take away, take away.
18:02So this placement today is very different to all the others because I'm out on my own,
18:08which feels very nerve-wracking. I've got no one to tell me if I'm doing right, if I'm doing wrong,
18:14but I should be brave and I am going to meet Gary and Lisa. Lisa has a progressive illness
18:20and Gary cares for her.
18:24Hi.
18:24Hello.
18:25Hello, you must be Gary.
18:26I am.
18:27How nice to meet you.
18:27Natalie, so nice to see you. Thank you.
18:31Oh, hello.
18:33Yeah, I'd love a cup of tea. That'd be lovely.
18:35So nice to meet you, Lisa.
18:37It's lovely to meet you.
18:38Thank you so much for letting me come into your home.
18:43Long-term partners, Lisa and Gary, were 27 when they booked a one-way ticket to New Zealand.
18:49Having already travelled the world, the young couple had planned to see where their adventure
18:53would take them. But it all changed when Lisa was diagnosed with primary progressive
18:59multiple sclerosis.
19:01I kept falling over and couldn't really walk, didn't really know why.
19:05And it was only when I come home and I saw my mum, she was like, something's not right.
19:09Then went to the doctors and was diagnosed with primary progressive MS.
19:13So it's a bit of a shock.
19:14A massive shock for you.
19:16Yeah, so I think everyone else's lives are starting thinking about exciting stuff and we got sort of diagnosed.
19:22Primary progressive MS is a form of multiple sclerosis in which symptoms gradually worsen over time.
19:29Due to the severity of Lisa's case, medical treatment wasn't an option.
19:34It's hard just going to the hospital and there was no treatment, you know, just being sent away and thinking...
19:40So that's that, and it's just going to get places.
19:43It's scars in your brain and the signals don't get places. So, you know, it sort of affects me walking,
19:48my bladder, your eyes, like, you know, cognitively. It sort of affects every part of you, really.
19:53It wasn't the life we expected to have, was it?
19:55No.
19:56No, it wasn't part of our 5G plan, was it?
19:57No, because I used to enjoy going to work.
19:59You know, like, we used to like working and going on holiday and having money and doing stuff.
20:03We still enjoy and get away.
20:03Yeah, we do.
20:04We went to Barcelona in January, didn't we?
20:06And I really struggled to get on the plane.
20:08Everything's a worry.
20:09You know, you're like thinking, is there a toilet?
20:10Is there steps?
20:11Am I going to be able to get to the chair?
20:12You know, like, everything's a worry anywhere new, isn't it?
20:15Like, yeah.
20:16That's why I feel safe with Gary, because I know he'll also look after me and it'll be all right,
20:20which is really amazing.
20:21I'll get your bits together.
20:23Will you get my shoes and my foot straps, darling?
20:24Can I help with anything?
20:25You can help, you can help with the foot straps if you want.
20:28Okay, yeah.
20:28It's only simple.
20:29Yeah, yeah, yeah, okay.
20:30I think the little silver bits are in the drawer.
20:35During the week, Gary divides his time between his job as a sheet metal worker and caring for Lisa.
20:41How do you learn about all of these things, Gary, how to do it?
20:45Everything's just gradually happened so slowly, it's just been a natural progression.
20:50It's like, oh, that's hard, we'll just do this and make it easier.
20:54Find something for that.
20:54Yeah.
20:55We're just winging it, aren't we?
20:57Gary is a full-time carer to Lisa, is doing everything.
21:05And just to think there are millions and millions of Garys all over the UK caring 24 hours a day,
21:12seven days a week.
21:13They're the invisible carers that you don't really think about.
21:18It's all over the night.
21:20Over the years, the couple search for a place that could help manage Lisa's symptoms,
21:25eventually discovering the Bedford MS Therapy Centre, a local charity.
21:30Three days a week, Gary brings Lisa to the centre, where she can access a range of services
21:35that support her with fatigue and mobility.
21:39We've got Natalie with us.
21:40Hello, Natalie.
21:41Hello, Karen.
21:42How are you?
21:43Good, good.
21:44A real community you've got here, isn't it?
21:46Yeah, it's really nice.
21:47Yeah.
21:47Lots of peace, nice to it, you know, you make real friends, so it's really nice.
21:52Today, Lisa is having a hyperbaric oxygen therapy session.
21:55Oh, wow.
21:56A process that involves wearing a mask and breathing pure oxygen in a pressurised tank.
22:03They just look so, um, they're just really, yeah, they're just really, they're so old, aren't they?
22:09I didn't, I don't know what I was expecting.
22:11I was, I thought it might be, I don't know, like a little modernised, you know, yeah.
22:15I don't know, I really just didn't think, wow.
22:17Are you coming in with a mask?
22:19Yeah, I'd like to come in, that'd be great.
22:24It's quite loud.
22:25It is very loud.
22:26Yeah, I would just put it over again.
22:29For Lisa, time in the hyperbaric chamber is a complementary therapy that helps manage
22:34her specific symptoms, providing relief from the fatigue and the brain fog she experiences.
22:41How did you find it?
22:42Yeah, very strange.
22:43It's bizarre, isn't it?
22:44You do it twice a week, yeah.
22:47We all said that at the beginning, it's really weird sitting here doing this.
22:50But if it, listen, if it helps you, whatever it helps you.
22:51It does, yeah.
22:53And I think this place is the only thing that sort of keeps me going, it's amazing.
22:56Because that's your treatment, isn't it?
22:57Yeah, it is.
22:58That's your blood flying.
22:59Yeah.
23:05From the minute I met Lisa and Gary, I was blown away by how gentle Gary was, the level
23:12of patience and adoration he had for Lisa.
23:17They just love each other to pieces.
23:20Lisa hasn't got her health, but they've got each other.
23:25After hanging up the oxygen masks, we head to the pool to experience the benefits of another
23:30element, water.
23:33Here, neurophysiotherapist Guy works with Lisa one-to-one.
23:36So these here, so is it, it's like a...
23:40It's like a normal hoist.
23:41Yeah.
23:41So this part of the chair will come off and then we can put her into the pool.
23:45I know from my training how invaluable the hoist is.
23:48So just going up, okay, so there'll be a little bit of movement as you go up.
23:51But seeing it in action here today just reinforces the benefit
23:54of having access to this purpose-built equipment.
23:58How's that feel?
24:00It feels nice.
24:01Just get those feet just moving a little bit.
24:03There you go.
24:04By relaxing muscles and relieving spasms, the warm water in the hydrotherapy pool
24:09can ease the joint pain that sometimes comes as a symptom of MS.
24:13Push, push, push.
24:14Go on.
24:15There you go.
24:19You must be very proud of her.
24:21Yeah.
24:22Yeah, she's a superstar.
24:24She doesn't mind, just gets on with it.
24:26I don't think I'd be quite as resilient.
24:29I'd probably just sit there and fester.
24:31Where she's here, working hard, keeping on top of everything.
24:36She does well.
24:38It sort of affects every single part of her life, it.
24:41It also affects yours, though.
24:43Yeah.
24:44You know, I know that you're, no, but as a couple,
24:49we were talking and I was thinking about you earlier.
24:53I find this so, I get really upset with you.
24:56Ha ha ha.
24:57Good.
24:58All right, Sam.
24:59Come on.
24:59It's all good.
25:00It's all good.
25:00No, it's okay.
25:02Bless you.
25:05What's, what's up, Sam?
25:09This is not fair.
25:11It's not fair, but.
25:13It's not fair.
25:14It's not fair, generally, is it?
25:16We just made the most of it.
25:17Right, but I just think you're amazing.
25:19I think we make a good team.
25:22There's not much that we let get in our way.
25:24We just get on with it.
25:27But seeing you, seeing you today and just you being, you know, it's what you do every day and.
25:34It just shows you how much you love each other.
25:36Yeah.
25:37It's a, it's a real love story.
25:43You've got these two lovebirds with all of their life in front of them in their 40s.
25:50And that illness that Lisa has is only going to get worse.
25:56But in the midst of chronic illness, worry, not knowing the outcome of how you are going to end up,
26:04the one thing they have together is the most beautiful, devoted relationship.
26:11It's really made me think about me and my fiancee, Mark.
26:14And if we were put into that situation, would we handle it as incredibly as they are?
26:21I know I've seen so much, but I think that it's very relatable to me and my Mark.
26:26Yeah.
26:27And like how I, we love each other and I just think, oh, you've just been through so much.
26:32But I think we just make the most of every day, don't we, babe?
26:35You really do.
26:36You know, you've really taught me today to be positive and determined and just to value life.
26:42Well, thank you for coming and helping.
26:43Yeah.
26:46I cannot imagine meeting Mark, heading off to New Zealand, thinking about the future ahead,
26:53be that marriage, children, all those things, all the things that we've got.
27:00And then being told that I've got a debilitating illness and that life just is completely up in the air.
27:09And yet with all of that, they're laughing, they love each other.
27:13Hello.
27:14You all right?
27:14Yeah, good.
27:15How was your day?
27:17Difficult.
27:18Oh.
27:18Hard.
27:19Why was that?
27:20Just hard.
27:21You know, I just think they are really, really special.
27:29If there's a lot of blood, what might your person do?
27:33Oh, look, you've got this as well. Can I have a look? I'm very excited.
27:37You want to touch everything.
27:39Yeah.
27:39Woo!
27:40Yeah.
27:42You could get addicted to this.
27:43You do feel helpless and hopeless.
27:46And that's like a grieving process as well, that your life is no longer back anymore.
27:51To see them chat about the difficulties they've had, physical and mental health,
27:57it's absolutely glued together.
28:01Step into the shoes of a carer in the Open University's interactive care home.
28:06Scan the QR code on screen now or visit connect.open.ac.uk forward slash Natalie Cassidy
28:13to explore how you could make a difference.
28:54I'll see you next time.
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