- 2 days ago
Customer Wars - Season 8 Episode 16 - Exit Denied
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Short filmTranscript
00:10I'm in waiting for a manager, and I will be soon.
00:14Okay, she's talking to me right now.
00:16About me.
00:18She's talking about the situation, about me.
00:21Right, that's not about me.
00:22That is about me.
00:24What's going on?
00:25We got a fight.
00:26We were sitting at the table and they attacked us.
00:28We had a young man come in and literally just start jumping on me.
00:31And then the worker attacked me, so she's on fire.
00:35I'm okay.
00:36Okay, F.A.
00:37F.A.
00:38I'm okay, you can't not.
00:46You need to learn some respect.
00:48You need to learn some respect for people who can't park and walk.
00:52You should have some manners.
00:53You're a stupid, entitled bitch.
00:55Customer complaints are at an all-time high.
01:00You're f***ing size of 50.
01:02Putting workers on the defensive.
01:04Oh!
01:06And with labor shortages, supply chain woes, and a 40% rise in violent retail crime,
01:13it's an all-out battle at the checkout.
01:19The customer is always right.
01:21Oh, the couch.
01:22It's just plain wrong.
01:24I am a customer!
01:25I'm a customer, too, Becky.
01:31After choosing one's items in the store,
01:34and then checking out at a register or self-checkout kiosk,
01:38it might seem like a customer's shopping experience has come to an end.
01:43But it's not uncommon for there to be one more minor hurdle before heading out to the parking lot.
01:49Give me my bag that I paid for.
01:53There's the receipt.
01:54Give me my s*** that I paid for.
01:56Many stores, especially big box and grocery chains,
02:00have receipt-checking policies in place to prevent people from leaving with unscanned items,
02:05whether by accident or on purpose.
02:08You can't even f***ing ask me that.
02:10It's against f***ing f***ing policy.
02:12So give me...
02:13How limits my job?
02:15It is against f***ing f***ing policy.
02:18And while in most U.S. states,
02:20customers do have a legal right to refuse if they feel uncomfortable...
02:23I'll tell you now. Thank you very much.
02:25F*** you now, whatever.
02:27Sometimes that lack of clarity can leave plenty of room for misinterpretation.
02:32At a superstore in Texas...
02:36I'm in f***ing, getting accused by the associate of stealing,
02:40waiting for a manager, the police is here, and I will be suing.
02:44A customer is held up by a security guard at the exit
02:47because an employee wants to check her receipts after she used a self-service kiosk.
02:59And the employee is now waiting on the manager to sort things out.
03:03I come in here every two months, every two weeks to get my child support off my cart.
03:07I got $7 worth of stuff.
03:09And I will be fining me another f***ing,
03:11even though this is five minutes away from my damn house.
03:15She coming.
03:16And I want to apologize.
03:17The customer claims she asked the cashier to take a few items off of one receipt
03:21to make separate transactions.
03:24But having multiple receipts appears to catch the attention of the employee,
03:27whose job it is to cross-check them with the purchases.
03:32English, please. English.
03:34I don't speak Spanish. English.
03:37Spanish, ma'am.
03:38But I speak English. I need to know what she's saying.
03:40I'm not talking to you, baby.
03:42Okay, I was talking to her saying Spanish.
03:44Okay, she's talking to me right now.
03:46About me.
03:46Her saying.
03:47She's not talking about you.
03:49She's talking about the situation.
03:50About me.
03:51Right. That's not about you.
03:52That is about me.
03:53She's talking about her.
03:54I'm not part of the conversation, the situation.
03:56You can see.
03:58Wait for me to get a chance to say and then I'm going to...
04:01Oh, yeah, because I'm suing one.
04:02So I don't care.
04:02Okay.
04:03I'm suing the hell out, y'all.
04:06After discussing the matter with the employee...
04:08English.
04:09Sure again. Here you go.
04:11Okay, all she was doing was telling you two breaks were scanned, one was done.
04:14And that's a lie.
04:16It's a lie.
04:16And I know what I scanned.
04:18And it's a lie.
04:18Okay, so you don't have to give...
04:20Oh, no, no, no.
04:21Anyway, it's her doctor.
04:22No, no.
04:23She reviews the receipts with the customer.
04:25We have two of the ruffles.
04:27And then you have...
04:28It's three receipts.
04:41With all items accounted for, the manager seems to presume the issue is solved.
04:45But the customer is not satisfied.
04:48Oh, no, tell her that.
04:49I want an apology.
04:51No, I know.
04:53I was accused of stealing.
04:54I was just accused of stealing.
04:56That's what she just did.
04:57No, she did.
04:57Yes, she did.
04:58The manager seems to consider the matter settled.
05:02No, I don't need an escort.
05:03I can leave out on my own two feet.
05:04You will snog this over sheep.
05:06And I will be calling the police.
05:10Y'all got the right one today.
05:14According to the shopper, she doesn't end up suing the store
05:17because she says she couldn't find a lawyer to take the case.
05:21I was accused of stealing.
05:22A note to employees and customers.
05:25Simple mistakes can arise on either side when checking receipts.
05:29You can see, or you can wait for me to get my chance to say that I will...
05:33Oh, yeah, because I'm suing, so I don't care.
05:35So if there are any doubts over payment,
05:37it's always best for everyone to focus on clear communication
05:41and keeping a level head.
05:43I'm suing the hell out of y'all.
05:50In Florida, a frightening example of what can happen
05:54when one brings a personal conflict into a workplace.
06:04Multiple officers are responding to a 911 call
06:07reporting a brawl at this establishment.
06:10What's going on?
06:11We got a fight.
06:12We were sitting at the when they attacked us.
06:14We had a young man come in and literally just started jumping on me.
06:18According to the police report,
06:19this couple was dining at the restaurant
06:21when someone wearing a blue hoodie entered
06:23and attacked them, seemingly out of the blue.
06:26And then the worker attacked me,
06:28so she needs to be fired and sent to prison.
06:30I'm pregnant.
06:30The couple then fought back in a scuffle
06:32that dragged in a server at the restaurant as well.
06:35Let's take him out here.
06:37She probably doesn't even know how much my hair she ripped out.
06:40Let's take him out here.
06:42Right in that head.
06:42Hey, come on.
06:43Tell him to bring his ass out.
06:45Hey, wait, come in.
06:46Y'all see that ****?
06:48Come on, what's up to me?
06:49Come on, what's up to me?
06:50The two customers are removed from the restaurant
06:53while other officers stay back
06:55to piece together the incident with employees.
06:58Those two young people were sitting there eating and then...
07:01No issues?
07:01No issues, perfectly fine.
07:03Some guy with a blue hoodie came in
07:05and just came in and started punching him.
07:08Do you have cameras?
07:09Uh, yeah.
07:10Right there.
07:10According to the police report,
07:11employees separated the two men,
07:14but the one in the blue hoodie left the scene.
07:17Meanwhile, the female server
07:19and the female customer continued to fight.
07:22How do you get involved in it?
07:24Um, because I tried to break it up.
07:25The girl was on top.
07:26The girl was just fighting back.
07:27So I tried to pull her off.
07:28The girl starts fighting the guy that came in
07:29and then she starts pulling her off and starts fighting back.
07:31So I understand, so a third guy comes in,
07:34starts attacking her boyfriend,
07:35then she jumps on the guy trying to get him off.
07:37Yeah, the girlfriend jumps off.
07:39So I tried to get him off.
07:53But I got punched because I was hitting his door from back, apparently.
07:57So that's what this...
07:58Did he punch you?
07:59He punched me a few times.
08:00Do you want to pursue charges against him?
08:01Absolutely.
08:02Okay.
08:03The male customer now faces a potential battery charge.
08:08But as police question the female customer,
08:11a critical detail comes to light about the man who fled.
08:14So who's the dude in the blue hood?
08:16Saw the f***, her boyfriend.
08:17That's her f***ing boyfriend.
08:19So don't let her tell you anything different
08:20because that is her boyfriend.
08:22Suddenly, the plot thickens.
08:24Who's the guy in the blue hood?
08:26One more time.
08:26Who's the f***?
08:27Yeah.
08:29Who's he to the server?
08:31Her boyfriend.
08:31The boyfriend.
08:32Oh.
08:33And police now have a new thread to follow.
08:36This waitress needs to come off topic.
08:44What's going on?
08:44At a restaurant in Florida.
08:46We were sitting at the f***ing table when they attacked us.
08:48We had a young man come in and literally just start jumping.
08:51According to the police report,
08:52a man reportedly wearing a blue hoodie arrived at a restaurant
08:56and attacked a couple at a table.
08:58And when the couple fought back,
09:00a female server joined in the scuffle.
09:03Well, I got punched because I was hitting his door from back, apparently.
09:06So that's what this is.
09:08Officers are now left to sort through the chaos,
09:10one story at a time.
09:12Why would he attack your boyfriend?
09:14No, I understand that.
09:17No, I understand that.
09:19Oh, oh, oh.
09:20Come, come, come, come, come.
09:22Obviously, the waitress saw us sitting there
09:25and called her f***ing boyfriend.
09:26Ding, duh, that makes sense.
09:28And told her boyfriend to come in there and attack us.
09:30And suddenly it appears the attacker in the hoodie
09:33wasn't so random after all.
09:36The server apparently called them to come to the restaurant
09:39after recognizing the male customer at the table
09:42as one of his enemies.
09:43With this new bit of intel,
09:45police questioned the server again.
09:47That's my ex,
09:48but we haven't been together for a very long time.
09:50That's evidently who it is.
09:51Yes, yes, of course the phone is.
09:53Where's your phone?
09:54My phone?
09:56Right here.
09:57Can you unlock it?
09:58Can I see who you called in the last hour?
09:59Yeah.
10:00I called him.
10:02Who did you call?
10:03Sean, my dad, everybody.
10:06My niece.
10:07Why did you call Sean?
10:08Because me and him,
10:09we have a whole call of every day.
10:10We talk every day.
10:11So did you call him when they got here?
10:13No, I didn't call him when they got here.
10:16I promise you I didn't.
10:18See how suspect this looks?
10:20The manager shows the officers the surveillance footage.
10:23So they're here.
10:25He's sitting here.
10:27Female.
10:27Female sitting here.
10:28And the facts seem to fall into place for them.
10:30They're down on the ground.
10:31On the ground.
10:32The waitress immediately comes out, joins in.
10:36It appears the server started fighting with the female customer
10:38once the couple defended themselves against the surprise attack.
10:43That's when he just, you know, fights over with.
10:46They're separated.
10:47And then, while the female customer was on the ground.
10:50She just kicks her in the face.
10:52The female server kicked her in the face.
10:56With video evidence.
10:57So she called without that.
11:00And the server's own phone.
11:01Call him.
11:02Yeah, it's on the call on.
11:03The server is arrested.
11:05Put your hands on your back.
11:07So you're being arrested right now for batter.
11:10I know you called Sean.
11:12Miraculously, Sean just shows up, knows exactly where they are.
11:15Starts his fight.
11:16Miraculously.
11:17Okay.
11:18Right?
11:18So, and then kicking somebody while they're down?
11:22No.
11:23Yeah, well, at that point, when we were just fighting, all I was seeing was red.
11:26I didn't know, so.
11:28This needs to be fired and sent to prison.
11:30I'm pregnant.
11:31According to the police report, the woman who was attacked presses charges against the server.
11:36Do you know how long I've been here for?
11:38Like, how does this usually, I've never been to jail, so I don't even know how this works.
11:42And according to court records, the server enters a plea of no contest and is put on probation for six
11:48months.
11:49Can you find my dread on the floor, bro?
11:52My dreads are in there on the floor.
11:54But for unknown reasons, according to the police report, the boyfriend does not pursue charges against the male suspect.
12:01Here's hoping any future disagreements between these parties are settled with words instead of fists.
12:08Cameras?
12:09Uh, yeah.
12:10Right there.
12:10And far away from anyone's place of employment.
12:14I think you have more involved in this than you actually want to, than you actually want to decide to
12:18stop.
12:18I mean, that right there says it all.
12:25According to the Americans with Disabilities Act, businesses with parking areas must provide a certain amount of spaces for customers
12:32with disabilities.
12:35Unfortunately, according to a survey, 74% of respondents claim to have witnessed able-bodied people using these spots for
12:42their own convenience, regardless of the potential consequences.
12:47Leaving some civic-minded individuals to take policing these spaces into their own hands.
12:54Like this man in Michigan.
12:56See?
12:57Handicap.
12:57No plate.
12:58No nothing.
12:59You need to learn some respect.
13:00Who believes he's caught a culprit in the act.
13:03You need to learn some respect for people who can't park and walk.
13:06You should have some manners.
13:08You're a stupid entitled bitch.
13:11F*** you.
13:17You need to learn some respect for people who can't park and walk.
13:23One customer is accusing another of illegally parking in a handicapped space.
13:28You should have some manners.
13:29You're a stupid entitled bitch.
13:32F*** you.
13:33I've already called the cops.
13:34Yeah, go ahead.
13:35I'll wait for them to come.
13:36They're underway.
13:37I'll wait for them to come.
13:38They're underway.
13:38I'll wait for them to come.
13:40I've been able to ticket you.
13:40You know where the fine is for that?
13:42Yeah, I do.
13:43It actually...
13:43The man appears to be basing his accusation on the fact that the woman has no apparent physical disability.
13:49You don't have a handicapped plate.
13:51You don't have a sticker in there.
13:52Really?
13:53Yeah.
13:53Really?
13:54You don't have a sticker up there.
13:56Open your big eyes and look, you moron.
13:59It turns out she does, in fact, have a handicapped parking permit inside her car, which the man appears to
14:07have just now seen.
14:08You don't have a sticker up there.
14:10Open your big eyes and look, you moron.
14:14Yeah.
14:14Yeah.
14:15Go ahead.
14:16I'll wait for them.
14:18Good.
14:19Let's wait for them.
14:21Good.
14:21Though he now appears to cast suspicion on the permit as well.
14:25Is that your mom's sticker that you used?
14:28Do you have nothing better to do with your life?
14:30My mom had one.
14:32Do you have nothing better to do with your life?
14:33Do you have nothing better to do with your life?
14:37I don't have to tell you what my handicap is.
14:41To the man's own point, there are disabilities like chronic pain, post-surgical conditions, or heart and lung diseases that
14:49may merit a handicapped spot.
14:50And not be obvious to an outside observer.
14:56Idiot.
14:57And while the woman opts not to disclose her disability, the man ultimately leaves the parking lot.
15:02And the dispute appears to finally come to an end.
15:07A good reminder that while the desire to protect space is reserved for customers who need them is certainly commendable.
15:14You don't have a handicapped plate.
15:16You don't have a sticker.
15:17Really?
15:18Open your big eyes and look, you moron.
15:22Perhaps it's best to not consider yourself the arbiter of who exactly those people are.
15:27I don't have to tell you what my handicap is.
15:33Idiot.
15:40The Bar Tab is a unique feature of many drinking establishments.
15:44It originates from a centuries-old practice where bartenders would keep track of how much each customer owes for drinks,
15:51often by writing on a slate tablet, hoping to settle up once the bar guests receive their paycheck.
15:57And while many places still have a version of this honor system, usually holding credit or debit cards as collateral,
16:03it only works if the customer is actually honest in return.
16:09In Thailand, it's 9 a.m.
16:13And a bar owner and several employees confront a customer in the street.
16:22According to news reports, he's a soccer player for a local team.
16:26And this young woman is the bar owner.
16:32The bar owner claims he came in at 3 a.m. and drank until dawn, buying rounds for bar staff
16:38without putting down a card.
16:40According to the bar owner, the man said he couldn't pay his tab because he couldn't access his bank account
16:46from his phone.
16:47Finally, around 9 a.m., he agrees to go to an ATM, but staff, concerned he will not return, have
16:54followed him outside.
17:04When the dispute turns physical, staff and other locals come to the bar owner's rescue.
17:13Along with, according to news reports, a retired U.S. police officer who happens to pass by and starts recording
17:19on his cell phone.
17:29As the owner and employees press him for the $162 they claim he owes in drinks,
17:45the soccer player turns his attention to the filming retiree.
17:53And when the older man steps into the street.
18:09In Thailand, an altercation between bar staff and a pro soccer player over an allegedly unpaid bar tab is recorded
18:17by at least two people.
18:18One of them is a retired American police officer.
18:23The soccer player motions for the man filming to come over.
18:27And while the older man at first appears to ignore the request, when he steps off the curb...
18:39The crowd of people rush to the fallen man's defense, as the bar owner repeatedly throws her shoes at the
18:46soccer player.
18:48And while it does drive him back...
18:56It's not for long.
19:06He retaliates, appearing to grab the bar owner and then shoving her to the ground before trying to get into
19:14what is apparently his black sedan.
19:17But the enraged crowd swarms the car and engages with him through the open door...
19:31Pulling the athlete back out of his car and pinning him against the vehicle...
19:37As the retired officer appears to do something to his front tire...
19:42Come on!
19:44Come on!
19:45Come on!
19:46Come on!
19:47Come on!
19:49Come on!
19:49Come on!
19:50Come on!
19:52Come on!
19:53A brief break in the scuffle allows the bar owner to access his vehicle...
20:00...and throw what appears to be his wallet into the street...
20:05...which in turn gives him the opportunity to get back into his car.
20:12Another woman bends his side view nearer backwards.
20:19But the man is able to pull away regardless.
20:25According to news reports, at least two young men suffer abrasions to their face, hands and arms.
20:36According to Thai police, who spoke to local news outlets, no arrests or formal charges have been filed due to
20:43an ongoing investigation.
20:47But the bar owner stated she is pursuing legal action to the fullest extent of the law.
20:55It is unknown if his club has commented publicly on the matter...
20:59...and it's unclear if the incident could change his status with the team.
21:05But the incident certainly puts him at risk of paying a far bigger price...
21:10...than the cost of a few rounds of drinks.
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