00:00Most customers are more than happy to pay for good service to reward hardworking staff if they know that that's
00:06what it's doing.
00:07The problem in the UK is that we have this total lack of transparency.
00:10I am super sympathetic to the hospitality industry and their really tiny, tiny profit margins and their rising operating costs
00:19and difficulties of the insurance and the tax changes that are coming.
00:24But so are we just therefore are you saying that they're putting up the cost of what you're getting, then
00:30it's not a tip or is it a fee or is it the real cost of the meal in disguise?
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