00:11Субтитры делал DimaTorzok
00:34Welcome to East-West Connect. We're highlighting business and economic opportunities in Kazakhstan and the wider Central Asian region, connecting
00:41with Europe and beyond.
00:43Kazakhstan ranked 24th out of 193 countries in the UN Global E-Government Development Index in 2024, and 10th in
00:52the Online Services Index, alongside leaders such as South Korea, Denmark and Estonia.
00:58Beyond rankings, the real story is adoption. Over 70% of the population uses the E-Golf Portal, or Super
01:05App, with around 5.5 million citizen requests processed each year.
01:10This digital infrastructure is also translating into economic gains.
01:14In 2025, IT service exports increased by 65%, reaching nearly 1 billion euro.
01:20With digital government solutions playing a growing role, exports could reach 4 billion euro by 2029.
01:28To look ahead, we're joined by Rostislav Koniaškin, the first Vice Minister of Artificial Intelligence and Digital Development of Kazakhstan.
01:37Mr. Koniaškin, welcome.
01:39Hello.
01:39What will the changes look like in the digital public services sphere with the introduction of the new national strategy
01:46on large-scale digitalization and AI implementation?
01:49In this digital strategy, we must re-engineer about 40% of all public services and implement AI tools in
02:00producing these public services also for the governmental agencies.
02:03Also, we think that the data that is used for providing public services must be recombined because right now, you
02:14know, every governmental agency wants to keep their data by themselves and interconnecting all these data, producing much better results
02:25for all the systems and products in one governmental platform.
02:31The government aims to increase digital service exports to 4 billion euro by 2029.
02:38What role will digital solutions play in this? And are there any plans to scale abroad?
02:44And when we are talking about exporting GovTech, it's not like, you know, exporting eGovMobile or eGovPortal because if we
02:54want this product to work,
02:57we need a lot of other products and systems to be ready and so we think that GovTech will lead
03:04export of products of Galaxian and companies but also we want to export products of our IT ecosystem.
03:13Also, businesses, startups and last year, we have done about 1 billion US dollars export to other countries, so we
03:26think that collaboration between businesses and GovTech solutions would be the best way to export IT production.
03:34Mr. Kunyashkin, thanks for your time.
03:37Thank you.
03:39Kazakhstan is rolling out a one-stop AI interface for public service delivery. Here is the story.
03:48Kazakhstan has launched a chatbot, AllemGPT, allowing citizens to access public services through a conversational interface like ChatGPT.
03:56Instead of navigating complex forms, users can submit requests through simple prompts. The AI agent processes these requests using access
04:05to relevant personal and family data while integrating services across government systems.
04:10AllemGPT eliminates bureaucracy and accelerates processes. Currently, citizens must navigate long chains of requests for over 400 services across 20
04:20systems.
04:20Currently, the AI agent covers basic life events such as childbirth, changing family status and applying for social benefits.
04:28For example, when registering a child for a nearby school, users can complete the process through the platform and confirm
04:34it with a digital signature. Data privacy is maintained within a closed encrypted network.
04:39While the concept of a single AI window for government services is not entirely unique, Kazakhstan's level of implementation is
04:46higher than average.
04:46AllemGPT positions Kazakhstan as a global front-runner, extending well beyond Central Asia due to the sheer scale of its
04:54sovereign technology stack.
04:55Kazakhstan plans to expand AllemGPT beyond government services, integrating it with businesses and second-tier banks, turning it into a
05:03universal assistant across public, financial and commercial sectors.
05:09We spoke to Alia Ospanova, the general director of the Digital Government Support Center to see how AI is scaling
05:16across government services.
05:19AI doesn't need to understand who is the owner of this puzzle, but it just resource this puzzle, giving the
05:28correct and legal framework generated evidence-based answer for the asking person.
05:34Also, we apply two-factor authentication on top of that as a technology in order to ensure the high-level
05:41encryption of the data which is being processed.
05:45What new digital solutions should we expect in the near future and how can AI help remove bottlenecks?
05:51Recently, we held the AI Governance Cup, where we had 184 requests from different industry players who are already implementing
06:02AI.
06:03The top AI solutions at the moment, if I may mention them, except EGOF AI, which is very successful, we
06:09have an AI tax consultant, we have an AI legal consultant,
06:13we have AI for energy developed by Kigog, for example, as a national company.
06:20And this is something what we are trying to implement across the industry, since our main aim is to make
06:27our country an AI-driven country, an AI-native nation.
06:32The main three pillars, which are absolutely necessary to implement an AI in any country and to make it socio
06:42-economically impactful, should be at place what we currently foresee in my country.
06:49So, number one is the infrastructure framework, where we say that we have the sovereign local supercomputer, domestic one, which
06:58is based in Kazakhstan and is 86th in the globe.
07:02We have to place the legal framework, make it the blueprint for the industry to play in the area of
07:11AI.
07:11So, we launched the digital code, the law on AI, drawing and outlining the frame of how to work with
07:19artificial intelligence in the country.
07:21And number three, what we have to follow is the human capital, which is critically important to build an AI
07:31nation.
07:33In the past year, we have trained over a million Kazakhstan citizens, from school children to students, from political leaders
07:42and politicians to the CEOs of national companies.
07:49Mrs. Spanova, thank you so much for your answers today.
07:51Thank you so much.
07:54That's all for now. See you in the next episode of EastWest Connect.
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