00:01Trust in water companies has fallen to a new low as household bills continue to rise. A new survey
00:07shows falling confidence across England and Wales. The Consumer Council for Water says the overall
00:12trust score has slipped again this year. Northumbrian Water is ranked the most trusted,
00:17while Thames Water is the lowest. Satisfaction with sewerage services has fallen to its lowest
00:22ever level. More households say their bills are unaffordable and unfair. Regulators say complaints
00:29arising with concerns about billing and customer service increasing. The report highlights
00:36pressure on companies despite major investment plans underway across the wider water sector in England and Wales.
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