00:00Complaints about water companies have risen sharply as households face higher bills.
00:06The Consumer Council for Water says complaints made to them increased by 84% in the year to March,
00:13the biggest annual rise in its 20-year history.
00:17Complaints made directly to water companies also rose by 56%.
00:21Billing complaints to the watchdog were up 97%,
00:25while concerns about affordability increased by 129%.
00:31Ofwatt says average household bills rose by 5.4% in April,
00:36following a larger increase the previous year.
00:39The industry says higher charges are funding upgrades and improvements.
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