- 11 hours ago
Customer Wars - Season 8 - Episode 15: Supermarket Showdown
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TVTranscript
00:10I spent $40 on that food?
00:13I just spit out the drink on the food, you know?
00:19So I need to cancel this rather by a service.
00:25Ow, ow, ow, ow!
00:27Ow, ow, ow!
00:27Ow, ow, ow!
00:28Ow, ow!
00:29Go forward!
00:30Go forward!
00:31You're not taking it back!
00:32Leave your butt!
00:34Get the out!
00:35Get your hat!
00:37Oh, he messed up!
00:38Hang on, buddy.
00:39He's starting to take things.
00:41That cock is a bad .
00:45You're a piece of .
00:46Hey, hey, hey, hey.
00:47Shut your mouth!
00:49Get out of my face.
00:50I will murder you!
00:51If you do that one more time, I will end you!
00:55Customer complaints are at an all-time high.
00:59You son of a bitch!
01:01Putting workers on the defensive.
01:03Ow!
01:05And with labor shortages, supply chain woes, and a 40% rise in violent retail crime, it's an all-out
01:13battle at the checkout.
01:18The customer is always right.
01:20All accounts.
01:21It's just plain wrong.
01:23I am a customer!
01:24I am a customer, too, Becky!
01:30Food delivery apps are expected to generate over $200 billion worldwide by the year 2030, according to one industry news
01:38source.
01:38But despite the format's massive and ever-growing popularity, one recent survey of on-demand delivery customers found 9 out
01:47of 10 respondents say they've experienced a food delivery gone awry.
01:51Thanks to occasional hitches in the process, like missing items, insufficient packaging,
02:09or longer-than-expected waits.
02:15What's going on here?
02:17Your driver got arrested.
02:18And then there are issues that appear to defy simple explanation.
02:25Hi!
02:27In California, a woman approaches a food delivery driver after she claims she tracked him on the delivery app driving
02:35past her location with her order,
02:37then parking in front of a business for over 20 minutes.
02:42So you're, like, sitting here eating my order.
02:46What?
02:46I spent $40 on that food, and your location had an update, and we were confused, so we came and
02:53you're sitting.
02:54I just called my, uh, my, well, .
02:57But I just spin up the drink on the, on the food, you know, so I need to cancel this
03:06driver.
03:07According to the customer, she tried three times to reach the company she ordered from, and the driver, but got
03:14no answer.
03:15But you could, like, call us or text us, and it was, like, 20 minutes of you just sitting in
03:20front of this location, and we tried calling you.
03:23I know your phone rings and you get it.
03:24If you would have called us and said, hey, I spilt it, we would have said okay.
03:28Then on the way to intercept the driver, her order was apparently canceled.
03:32I just have to the, uh, service, you know, so I, I didn't notice the call.
03:39The driver claims the reason he missed her call is because he was notifying the company of the spill.
03:45We, we spent a lot of money. We spent, like, $40, you know?
03:47Yeah, you can, yeah, so.
03:48You can, yeah, you can, uh, you can, uh, refund.
03:50And no worries, you can, you can, you can refund.
03:52But it is worried though. So the drink is spilled on your seat over there?
03:56Yes, I, I show you a picture, so I...
03:59The drink looks open like you're drinking some. There's plenty of drink left in there.
04:02Look, just, uh, just a freak. Just a freak of cough.
04:08Look. Freak.
04:09Okay.
04:10Yeah, sorry about that.
04:11The customer apparently finds the driver's explanation less than satisfying.
04:16Okay, because you look like you're enjoying it. Like, it's really good.
04:18And I know a lot of people will get the food and then they just want to eat it.
04:22So they kind of, like, cancel the order, you know?
04:24I know, but...
04:25If you are, you know, very calming, because sometimes, uh, food is few.
04:30Yeah, for sure. I understand a thousand percent.
04:33It's just hard to believe when you have, like, the sauce on your face and the cup is still, like,
04:37full right there.
04:39In the end, there's nothing much the customer can do except complain to the company.
04:43Yeah, it's canceled. It canceled on me already. It canceled on me when we were already on our way over
04:47here.
04:49Um...
04:49Yeah, I'll cancel it.
04:50Yeah, that's very unfortunate. Thank you.
04:53And she has issued a refund by the food delivery service.
04:55Yeah. Look. Break.
04:58Okay.
04:59Yeah, I thought about that.
05:00While errors are inevitable, resolving them in a timely manner, especially for customers who are waiting for food, is the
05:08best way to prevent anyone.
05:10We spend a lot of money. We spend, like, $40, you know?
05:13From going hungry.
05:14It's just hard to believe when you have, like, the sauce on your face.
05:24Businesses that sell alcohol, whether to go, like in a store, or in-house, like at a bar or restaurant,
05:30walk a fine line balancing customer service with legal responsibilities.
05:37Because in most states, it's against the law for an establishment to serve alcohol to any customer who appears obviously
05:44intoxicated.
05:47And while cutting these patrons off is usually enough to bring the matter to a close, there are times when
05:53an intoxicated customer's behavior requires reinforcements.
06:03And...
06:03Grab your stuff.
06:05Grab your stuff.
06:05Don't ever touch that.
06:06That's not yours?
06:07What do you have?
06:08Grab your stuff.
06:09They want you to leave.
06:10Grab your stuff, first of all.
06:11In Florida...
06:12Call my lawyer.
06:13Police are called to a beachside establishment about an intoxicated man sitting at the bar.
06:18Okay, so what reason, because you are sitting at a bar at a restaurant, that you have the right to
06:26receive service?
06:27Do you want him to leave?
06:28Yes.
06:29You're so .
06:31Okay, where are you?
06:32Time to go.
06:33According to police reports, the customer was causing a disturbance in throwing items in the bar, and when management asked
06:39him to leave, he refused.
06:44You're young, and you have no idea what family you're .
06:49Asked you if I care.
06:51What?
06:52That's assault.
06:54No, that's assault.
06:56Let's go.
06:56No, that's not assault.
06:57That's assault.
06:58No, it's not assault.
06:59Oh, .
06:59Why not?
07:00State of Florida, that's not assault.
07:02Outside, the two officers asked the customer to call a rideshare so he can get home safely.
07:07Okay, go ahead and call any other .
07:09Oh, so now it's okay for me just to off?
07:14Yeah, they won't refuse service to, man.
07:16They have a right to do that.
07:18They have a right to do that.
07:20Yeah, they have a right to be .
07:22As soon as my lawyer shows up.
07:25There's no idea what I am.
07:27Okay, well, I can tell you.
07:29I'm just back in town.
07:30I'm .
07:32Private chef.
07:33I am .
07:35Listen.
07:36Private chef.
07:37Pink-dropping fails to impress the officers.
07:39All your .
07:40I have no idea who my family is.
07:42I don't care who your family is.
07:43That's your problem.
07:45You should.
07:46It doesn't bother me.
07:47Oh, the one that built this entire town?
07:49The family angle doesn't seem to work either.
07:52What's your plan?
07:54I'm going to stand here until my lawyer shows up, and then we're going to fix this town,
08:01because you cops are .
08:04Sorry, you feel that way.
08:05It's close to you.
08:06The officers patiently brush aside the insults as they wait for him to call a ride.
08:10I feel that.
08:11You're a little too intoxicated to leave here by yourself.
08:13Yeah, I'm .
08:13So you're going to get a ride.
08:14And give the man multiple chances to help himself.
08:17So you have an .
08:19Yeah.
08:20Did I not say that?
08:21Well, that's why I'm trying to confirm it.
08:22I don't care about you.
08:24You're a piece of .
08:26Okay, that's .
08:26This guy right here?
08:28You're nice, man.
08:29I'm going to ruin your life.
08:31Instead, he continues with his barrage of insults and apparent threats.
08:35I will absolutely ruin your life.
08:39No, he's just realized that I'm the .
08:42Me and the .
08:45We're going to kill you.
08:48Excuse me?
08:50That is a .
08:51Metaphorically.
08:52Sorry.
08:53Get your on the way before you end up in cuffs tonight.
08:56Okay.
08:56I'll call him.
08:57All right.
08:59Just because .
09:03I'll find you.
09:05We'll figure this out.
09:06You know where I work.
09:08Though it takes some doing.
09:09Okay, is your on the way?
09:11Yes.
09:11Okay.
09:12And a lot more patience.
09:14I don't care.
09:15Here.
09:16Well, I don't want to pick it off.
09:17I don't know.
09:18I'll call out.
09:19Whatever.
09:19The female officer is eventually able to check the man's phone
09:23to confirm that a rideshare is indeed on its way.
09:26That cuck is a bad .
09:28But that doesn't prevent him from continuing to make this bad situation worse.
09:33You're a piece of .
09:35Hey, hey, hey.
09:36Shut your mouth.
09:37All right.
09:38I will murder you.
09:45Me and the .
09:48We're going to kill you.
09:51Excuse me?
09:53That is .
09:54Metaphorically.
09:55Sorry.
09:57Metaphorically.
09:58In Florida, a pair of officers removing an intoxicated man from a bar.
10:02Get your on the way before you end up in cuffs tonight.
10:06Are trying to ensure he gets home safely.
10:08You're a piece of .
10:10Hey, hey, hey.
10:11Shut your mouth.
10:12All right.
10:13I will murder you.
10:15But his continued insults escalate into threats.
10:18If you do that one more time, okay?
10:21I'm asking you very much.
10:22I will end you.
10:25You know me.
10:26One more time.
10:27You know me.
10:28I don't know you one more time.
10:29The you don't know me.
10:30You have three minutes until your gets here.
10:32So please stop.
10:33The he doesn't know me.
10:35You are garbage.
10:38Though the rideshare appears to be just minutes away, the officers finally decide that enough
10:43is enough.
10:44Put your hands behind your back.
10:46I will.
10:51Go ahead and take him to my car.
10:52According to police reports, the man is arrested.
10:56No.
10:58I'm sorry.
11:00No, don't be sorry.
11:02He digs his own brain.
11:05He is charged with disorderly intoxication and trespassing in an occupied structure.
11:10This is absolute insanity and you know it.
11:14I'm sorry you feel that way, Mr.
11:15.
11:16He pleads guilty to both counts and is given six months probation.
11:22If you know, I'm not a bad guy.
11:27Hopefully, this customer learned a lesson about overindulgence.
11:31Why everything?
11:34Why?
11:36You gave me so many times to up.
11:41And I gave you so many times to up.
11:45And eventually understands that without the extreme patience exhibited by both officers.
11:51I will murder you.
11:53Things could have been much, much worse.
11:56I love you.
11:57Oh, my God.
11:59I mean, you're the best cop ever.
12:02I'm laying down.
12:03Okay, lay down.
12:12The United States is not the only country that has seen a surge in retail crime in the past five
12:18years.
12:22According to one survey from a UK retail trade association, there are tens of thousands of incidents every day.
12:47And while it's generally advised not to get physical with would-be thieves.
12:53sometimes one's emotions overtake common sense
13:01in england a supermarket employee accuses a woman of shoplifting at a grocery store
13:09and after a brief struggle
13:20the employee suddenly strikes in her direction with a whip like object possibly the handles
13:25ripped from her back and unfortunately that's just the beginning
13:47in england when a customer refuses to show an employee the contents of her purse
13:55he strikes towards her with what appears to be the handles of her ripped bag
14:08the woman appears unable to get past the employee to leave the
14:15store
14:26do you think you are getting a customer in your shop
14:42seemingly without proof of missing merchandise
14:45the man claims the woman has stolen from the store before
14:52another customer in a black shirt appears to offer the woman some advice
15:03but she opts to call the police instead
15:13though even as she makes her case over the phone the store employee offers his own
15:39the woman leaves the scene in a short while later police officers arrive and appear to speak
15:46with the employee involved in the conflict
15:48according to a police spokesperson nothing is officially reported stolen
15:57and no arrests have been made
16:04it's unknown if there were any repercussions for the employee
16:15it's unknown if there were any repercussions for the employee
16:30most airline travelers rely heavily on devices like tablets phones and computers to get them through journeys
16:37but the lithium ion batteries powering these devices have been known to catch fire when overheated
16:44in fact according to the faa there has been a 388 surge in lithium battery fires on aircraft since 2015
16:54and while most airlines now ban them in checked luggage
16:57they do allow passengers to carry them on board
17:01where any malfunction may be quickly detected
17:04but sometimes that's not fast enough
17:08as passengers experienced on this flight in California
17:23a flight attendant directs passengers to leave their belongings behind during an emergency evacuation
17:28due to a reported fire on board
17:37according to news reports
17:39a lithium ion battery from a laptop inside a passenger's carry-on bag ignited during boarding
17:46of the parking lot
17:55but some reports also suggest
17:58that several passengers refusal to go without their things
18:02is creating panic
18:04me
18:13on a California runway
18:18fly crew are attempting to evacuate a plane cabin after a laptop battery in a carry-on bag has caught
18:24fire but some passengers appear unwilling to leave without their bags despite orders from
18:40the crew and panic from other jammed passengers one passenger seems to be trying to get something
18:58out of an overhead compartment finally the bottleneck appears to start clearing up as
19:12passengers begin to slowly move down the aisle the bag with the laptop is quickly removed by
19:21crew members according to a statement released by the airline all passengers make it off the
19:29plane however three people suffer minor injuries during the evacuation according to the fire
19:34department and while luckily the situation didn't turn to total catastrophe remember in an emergency
19:47like this anything other than following the crew's orders to the letter is simply not acceptable
20:01for some that work in retail customers can become like family
20:11as this young boy did with this employee after he attended a kid's workshop at this local home
20:19improvement store and for others the customer literally is family
20:29at a superstore in north carolina
20:47according to the person filming this young man's grandmother who's working behind the counter
20:52bought him this megaphone for his birthday no better way to use it than to honor his gg on her
20:59own special day
21:02a moment of employee appreciation
21:11that makes everyone's day
21:13you
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