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00:11You have good, sweetheart.
00:25You're stupid, bitch.
00:27Don't take me to my mother .
00:29and she won't come up here.
00:31I'll be back in about five minutes,
00:33you're gonna get me out of the floor.
00:42Where we at?
00:43We're at downtown.
00:44We're going to Southside.
00:50I'm in.
01:00Customer complaints are at an all-time high.
01:04You .
01:06Putting workers on the defensive.
01:08Oh!
01:10And with labor shortages, supply chain woes,
01:13and a 40% rise in violent retail crime,
01:17it's an all-out battle at the checkout.
01:23The customer is always right.
01:25Holy cow.
01:26It's just plain wrong.
01:28I am a customer!
01:29I'm a customer, too, Becky.
01:34In some states, there's a common law doctrine,
01:37sometimes referred to as shopkeeper's privilege,
01:41that allows employees to detain customers
01:43if they are suspected of shoplifting.
01:46Like in this situation.
01:48You're just supposed to be able to pay for it.
01:50And it's going to come out next to my mom.
01:52When employees appear to attempt
01:53to keep this customer in the store.
01:56Let me out of the door.
01:58Let me out of the door.
01:59Believing she was trying to leave with unpaid-for goods
02:02that she claims she paid for.
02:04I don't care!
02:05I'm coming back to my mom and she's looking back.
02:07Though it quickly devolves into a screaming match.
02:09Ah!
02:10Ah!
02:11And the customer eventually appears to leave on her own.
02:15Okay, okay.
02:16Okay, fine.
02:16But regardless of who's right or wrong,
02:19there is never an excuse on either side for violence.
02:24In Florida, a police officer responds to a call
02:28from a convenience store,
02:29only to find the doors locked,
02:31with cleaning tools placed through the handles.
02:35Apparently, this employee called the police
02:37to report a disturbance.
02:40What is going on, man?
02:42What is going on, man?
03:08I don't know.
03:08Are you okay?
03:38And entered through the unlocked doors
03:40to fulfill her meal delivery order
03:42with the other employee.
03:44Are you okay?
03:46He punched me in my eye with the baby.
03:48At which time, this employee locked the doors
03:51and then chased her with a price scanner
03:53before knocking her to the ground.
03:57So the store is closed, no one's allowed in,
03:59so you kept her in the store?
04:01I keep her in the store.
04:02You were on top of her.
04:03The conversation doesn't seem to be making any progress.
04:07Do your job and I let me...
04:08Okay, so answer my questions then.
04:10I'm trying to do my job.
04:11Why did you feel the need to be on top of this woman?
04:16Hey, don't walk away from me.
04:17I'm trying to talk to you.
04:18And before the officer is able to get any clarification,
04:22the van locks himself in the store office
04:26with the other employee inside.
04:29Another officer arrives on the scene.
04:32Hey, man, open up the door.
04:33I gotta talk to you, man.
04:37But their attempts to draw the employee
04:38out of the office fail.
04:40Hey, man, open the door.
04:41I gotta talk to you, man.
04:43Orlando police, come to the door.
04:47Repeatedly.
04:52Your coworker opened the door for me.
04:55I was on top of an intruder.
04:57You're making this way more complicated
04:59than it has to be.
05:01Eventually, a higher-ranking officer arrives on the scene.
05:06Just as the store's alarm is accidentally set off.
05:12Can you crack it so I can talk to you?
05:15He is able to persuade the man to crack open the door.
05:18What is that?
05:20I'm getting out work here, sir.
05:21Okay.
05:22I'm doing my job on the plan check.
05:24Allowing the officers to seize the opportunity.
05:27Get on the ground or lay on police.
05:29Get on the ground.
05:31Put your hands behind your back.
05:32Put your hands behind your back.
05:33Put your hands behind your back.
05:35Put your hands behind your back.
05:46Put your hands behind your back.
05:46According to the police report,
05:47the young woman is not seriously injured
05:49and does not wish to be taken to the hospital.
05:52Yes, sir.
05:53The employee who sat on the woman is escorted to jail.
06:00He is charged with false imprisonment, criminal mischief,
06:03resisting an officer without violence,
06:06obstruction of justice, and battery.
06:13He ultimately pleads guilty to all charges
06:16and is sentenced to nine months in county jail.
06:21A lesson to all employees.
06:25Get off of her, bro.
06:26Get off of her.
06:27What are you doing?
06:28That while keeping an eye on the store is certainly a good thing.
06:31Explain to me, why did you feel the need?
06:34Yesterday, nobody's allowed in the store until the truck leaves.
06:37Overstepping one's authority while doing so
06:40will likely bring one shift to an unceremonious end.
06:44Stop resisting.
06:46Stop resisting.
06:48Get your hands behind your back.
06:54In many countries, it's considered both commonplace and polite
06:58for passengers to sit in the front seat of a taxi or rideshare.
07:02While in others, it's not only seen as rude,
07:05but in rare instances, against the rules.
07:09In the United States, it's a matter of personal preference.
07:12Though any driver accepting passengers up front
07:15should be on high alert just in case.
07:18Yeah, monster trucks going on downtown.
07:20Yeah.
07:22What the **** is that?
07:24In California, driver Dax Castro has picked up a passenger from a bar.
07:35The rider has chosen the front seat.
07:38I don't want you to hit those.
07:42We're all good, man.
07:44It's all good.
07:45And is apparently very intoxicated, which according to Dax is not uncommon.
07:50I'm used to people, you know, who've had a bit to drink.
07:52I mean, that's half the reason they call a rideshare.
07:55And so when he got in the car, I really didn't think anything of it.
07:58Then, as the car approaches a busy intersection on a six-lane freeway.
08:03Traffic's coming in from the left and the right.
08:07No, no, no, no, no.
08:09Dude, you don't **** touch my car like that.
08:12If there had been anybody to my right merging on,
08:16we would have definitely sideswiped them.
08:19I got a wife and kids at home, man.
08:21I don't need to **** die.
08:22Despite the man's sudden grab for the wheel, Dax tries to complete the ride.
08:27Where we at?
08:28Where we at?
08:28But the passenger's erratic behavior...
08:31Where we at?
08:32You got to let go of my hand, bro.
08:34...continues.
08:34Where we at?
08:36We're heading downtown.
08:37We're going to south side.
08:45We're swerving across lanes, and I'm freaking out, trying to figure out what to do.
08:51All I could think was, don't hit somebody else.
08:57You got to let go, man.
09:11I couldn't believe what was happening.
09:12All I could think to do was just slowly press the brake.
09:15I turned my emergencies on.
09:17I was able to hit my flashers and turn them on.
09:19Come on.
09:22Come on.
09:22Come on.
09:23Come on.
09:23I love you, brother.
09:25Dax presses an emergency button, which puts him in contact with the police.
09:30I'm stuck in the middle of the freeway.
09:31I have a crazy drunk passenger who's grabbed my steering wheel, and if I drive the car,
09:37he's trying to wreck us.
09:38So I'm stopped with my emergency lights, my emergency hazards on in the middle of the
09:43freeway.
09:43You got to let go, dude.
09:44Let go of my steering wheel.
09:46With the authorities hopefully on their way, Dax remains caught in a terrifying trap.
09:51Dude, let go of my steering wheel.
09:54Brother, I love you, brother.
09:55I'm looking at the cars in my side, expecting at any moment someone's just going to come
10:00barreling into us at 60 miles an hour, you know, not paying attention.
10:04Get the off of me.
10:06Get off of me.
10:07Oh, you will.
10:07Get off of me.
10:11I'm not going to die with you.
10:19We're on the freeway, dude.
10:21If we get hit, we're dead.
10:22Less than a minute later, a truck pulls up alongside Dax's vehicle.
10:27Hey, as soon as I try to move, he's got my steering wheel.
10:29Do you want me to stay here right here?
10:31That'd be awesome if you could.
10:32That way we got more of a trafficking block, maybe.
10:36Yeah.
10:37So thank goodness for that good Samaritan who stopped.
10:39He just kept his car right there so that the passenger couldn't open the door and get
10:43out.
10:45I wish the cops would hurry up, but if you get here, I don't know what the deal is.
10:48Yeah.
10:50There they are.
10:51I hear them.
10:52It seemed like 15 minutes, but probably it was five minutes, but it just felt like
10:56forever.
10:57Thanks, man.
10:58I appreciate it.
10:58Careful.
10:59Yep.
11:00As the good Samaritan pulls away...
11:04Oh, yeah.
11:05Oh, yeah.
11:06...the police arrive...
11:08Sir, he grabbed my steering wheel in the middle of the freeway.
11:10I got it.
11:11...and remove the passenger.
11:13According to news reports, his blood alcohol level was 0.19, more than twice the legal limit.
11:20And he is arrested on a DUI charge.
11:23A spokesperson from the rideshare company calls the rider's behavior dangerous and unacceptable,
11:29and says he can no longer access the app.
11:32I've had people spit on me, pull knives, pull a gun.
11:38I had well over 5,000 rides, and lots of stories, but not one like this.
11:48Unfortunately, Dax now suffers from PTSD and has had to leave his rideshare job.
11:54I couldn't do it anymore because I was just so nervous that, you know, everybody was going
12:01to do something.
12:02No one should have to go through that kind of thing, you know?
12:06It would change my life forever.
12:16Working as a tow truck driver is not for the faint of heart.
12:21According to AAA, it's one of the most dangerous jobs in the United States.
12:26Slow down, move over my ass.
12:28With one report stated, as many as 1,280 injuries per year.
12:39And while most of the dangers these workers face are similar to many jobs that involve time on the road.
12:47Like other drivers.
12:52Inclement weather.
12:56And unexpected mishaps.
13:02Perhaps the most unpredictable and often dangerous hazards.
13:08Come from people who simply do not want their car towed.
13:14Come on, come on.
13:16He's trying to prevent his car from being in the tow truck.
13:21I've never seen anything like this in my life.
13:24It's crazy.
13:27Fortunately, in this situation, the tow truck driver appears to steer clear of the man attempting to free the car.
13:37Unfortunately, that's not always the case.
13:41In Tennessee.
13:44According to a police report, a tow truck driver is preparing to repossess this red car.
13:56And though the apparent owner of the vehicle, who's off camera, tries to reason with him.
14:02The tow truck driver continues with the task at hand.
14:05It's crazy.
14:11You have good, sweetheart.
14:13Which involves attaching chains to the vehicle's front tires.
14:17So it can be loaded onto the tow truck's flatbed and taken away.
14:22But before he even reaches the car, a man jumps into it and starts it up.
14:34What happens next, be warned, is terrifying.
14:43The car's front tire appears to back over the man's arm and the side of his head.
14:52While it's unclear if the man in the car is aware of what just happened.
14:59He continues to try to get out of the space.
15:03Even appearing to hit the building at one point.
15:10Meanwhile, a woman appears to direct the driver on how to maneuver the vehicle.
15:20Seeming to climb over the stricken tow truck driver in the process.
15:30The man in the car leaves the scene and the woman soon follows.
15:36Once the police arrive, the tow truck driver must be shaken to keep conscious.
15:42And is hospitalized with abrasions to his head and arm pain.
15:46Though miraculously, he is expected to recover from his injuries.
15:52According to the police report, the two people involved are tracked down two days later.
15:57And arrested for aggravated assault.
16:00The outcomes of their cases are pending.
16:04A terrifying reminder that while having one's car towed is never a pleasant experience.
16:11Acting in a way that could put others in danger to avoid it.
16:17The
16:18Is infinitely worse.
16:27While any robbery attempt at a convenience store should be taken very seriously.
16:37Every once in a while, one can appear more bizarre than anything else.
16:44Like this situation.
16:47Give me your money.
16:48Where a man armed with nothing more than a palm frond.
16:5150 dollars.
16:53Right now.
16:54Demands cash from the clerk.
16:5650 dollars.
16:5750 dollars.
16:59But make no mistake.
17:01Just because a suspect's approach seems out of left field.
17:05Hey.
17:06Out.
17:06Out.
17:07Out.
17:07Out.
17:08Out.
17:08Out.
17:09Out.
17:09Out.
17:10Out.
17:12Doesn't mean it isn't also.
17:14Potentially deadly.
17:17At a convenience store in Thailand.
17:20A man wearing a motorcycle helmet places two drinks on the checkout counter.
17:27But as the bottles are rung up.
17:29Rather than prepare to pay for them.
17:32He does something inexplicable.
17:43Apparently using some kind of accelerant.
17:49He lights the counter on fire.
17:52And then begins making demands.
17:55Pointing what appears to be a gun at the worker.
18:01The man hands the clerk a bag to put the money in.
18:10But when she moves too slowly.
18:16He attempts to move things along.
18:19By searching for the money himself.
18:28After nearly a minute of rummaging around for more cash.
18:35The man finally appears to take the cashier's word that there is no more to be had.
18:42And begins to make his way out of the store.
18:45But not before repeating the bizarre action.
18:48That started this whole situation.
18:52No.
18:57According to news reports.
18:59The man steals the equivalent of 180 US dollars.
19:03As well as a bottle of alcohol.
19:06A little over a week later.
19:08A 25 year old man is arrested for the crime.
19:12The final outcome is unknown.
19:17But whatever the results.
19:20It will likely cost the suspect significantly more.
19:25Than the small amount of money that was taken.
19:28Once a waiting machine.
19:29The man oderator N Shelton.
19:292
19:313
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