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00:10I'm in , waiting for a manager, and I will be soon.
00:14OK, she's talking to me right now.
00:16About me.
00:18She's talking about the situation, about me.
00:21Right.
00:22That's not about you.
00:22That is about me.
00:23Hey, what's going on?
00:25We got a fight.
00:25We were sitting at the table, and they attacked us.
00:28We had a young man come in and literally just start jumping on me.
00:31OK, where's this other?
00:32And then the worker attacked me, so she's on fire.
00:35I need .
00:36Hey, Ty, F.A.
00:37F.A., F.A.
00:38I don't do it.
00:39OK, you can't, no.
00:46You need to learn some respect.
00:48You need to learn some respect for people who can't park and walk.
00:52You should have some manners.
00:53You're a stupid, entitled bitch.
00:55Customer complaints are at an all-time high.
01:00You .
01:01Putting workers on the defensive.
01:05And with labor shortages, supply chain woes, and a 40% rise in violent retail crime,
01:12it's an all-out battle at the checkout.
01:19The customer is always right.
01:21Call the couch.
01:22It's just plain wrong.
01:24I am a customer.
01:25I am a customer, too, Becky.
01:31After choosing one's items in the store, and then checking out at a register or a self-checkout kiosk, it
01:39might seem like a customer's shopping experience has come to an end.
01:43But it's not uncommon for there to be one more minor hurdle before heading out to the parking lot.
01:49Give me my bag that I paid for.
01:52Bruh.
01:53There's the receipt.
01:54Give me my .
01:55That I paid for.
01:56There's the receipt.
01:57Many stores, especially big box and grocery chains, have receipt checking policies in place to prevent people from leaving with
02:04unscanned items, whether by accident or on purpose.
02:08You can't even ask me that it's against policy.
02:12So give me .
02:13How when it's my job?
02:15It is against policy.
02:18And while in most U.S. states, customers do have a legal right to refuse if they feel uncomfortable.
02:23I can tell you now.
02:24Thank you very much.
02:25Yeah, whatever.
02:27Sometimes that lack of clarity can leave plenty of room for misinterpretation.
02:32At a superstore in Texas.
02:36I'm getting accused by the associate of stealing.
02:40Waiting for a manager.
02:41The police is here.
02:42And I will be suing.
02:44A customer is held up by a security guard at the exit.
02:47Because an employee wants to check her receipts after she used a self-service kiosk.
02:52You paid for everything.
02:53I did.
02:54But she want a manager.
02:55She wants to see.
02:56I'm going to let her see.
02:57I don't have to come in here and steal.
02:59And the employee is now waiting on the manager to sort things out.
03:03I come in here every two months, every two weeks to get my child support off my cards.
03:07I got $7 worth of stuff.
03:09And I will be fining me another even though this is five minutes away from my damn house.
03:15She coming.
03:16And I want to apologize.
03:17The customer claims she asked the cashier to take a few items off of one receipt to make separate transactions.
03:23But having multiple receipts appears to catch the attention of the employee, whose job it is to cross-check them
03:29with the purchases.
03:32English, please.
03:34English.
03:34I don't speak Spanish.
03:36English.
03:37Spanish, ma'am.
03:38But I speak English.
03:39I need to know what she's saying.
03:40I'm not talking to you, baby.
03:42Okay, I was talking to her saying Spanish.
03:44Okay, she's talking to me right now.
03:45About me.
03:46Her saying...
03:47She's not talking about you.
03:49She's talking about the situation.
03:50About me.
03:51Right.
03:51That's not about you.
03:52That is about me.
03:53She's talking about her.
03:54I'm not part of the conversation.
03:55The situation.
03:57You can be.
03:58Wait for me to get my chance to say and then I go.
04:00Oh yeah, because I'm suing.
04:01So I don't care.
04:02Okay.
04:03I'm suing the hell out of y'all.
04:06After discussing the matter with the employee.
04:08English.
04:09Sure again.
04:10Here you go.
04:11Okay.
04:11All she was doing was telling you two breaks per scan.
04:14One was done.
04:14And that's a lie.
04:15It's a lie.
04:16And I know what I scanned.
04:17And it's a lie.
04:18Okay.
04:19So you don't have tickets.
04:20Oh, no, no, no.
04:21Anyway.
04:21No, no.
04:23She reviews the receipts with the customer.
04:25We have two with the ruffle.
04:27And then you have...
04:28It's three receipts.
04:41With all items accounted for, the manager seems to presume the issue is solved.
04:45But the customer is not satisfied.
04:48Oh, no.
04:49Tell her that.
04:49I want an apology.
04:51No.
04:52I know.
04:52I was accused of stealing.
04:54I was just accused of stealing.
04:56That's what she just did.
04:57No, she did.
04:57Yes, she did.
04:58The manager seems to consider the matter settled.
05:01No.
05:02I don't need an escort.
05:03I can leave out on my own two feet.
05:04You were wrong.
05:05It's over she.
05:06And that way we're calling the police.
05:10Y'all got the right one today.
05:14According to the shopper, she doesn't end up suing the store.
05:17Because she says she couldn't find a lawyer to take the case.
05:20I was accused of stealing.
05:22A note to employees and customers.
05:25Simple mistakes can arise on either side when checking receipts.
05:29You can see or you can wait for me to get a chance to say that I will.
05:33Oh, yeah, because I'm suing.
05:34So I don't care.
05:35Okay.
05:35So if there are any doubts over payment, it's always best for everyone to focus on clear communication and keeping
05:42a level head.
05:43I'm selling the hell out of y'all.
06:12I'm selling the hell out of y'all.
06:13And then they attacked us.
06:14We had a young man come in and literally just start jumping on me.
06:18According to the police report, this couple was dining at the restaurant when someone wearing a blue hoodie entered and
06:24attacked them seemingly out of the blue.
06:26And then the worker attacked me, so she needs to be fired and sent to prison. I'm pregnant.
06:30The couple then fought back in a scuffle that dragged in a server at the restaurant as well.
06:35Let's take him out here.
06:37I don't even know how much my hair she ripped out.
06:40Let's take him out here.
06:42Right at your head.
06:43Hey, come on.
06:43Tell her to bring his ass out.
06:45Hey, wait.
06:45Come here.
06:46Y'all save that .
06:48Come on, what's up to me?
06:49Come on, what's up to me?
06:50The two customers are removed from the restaurant, while other officers stay back to piece together the incident with employees.
06:58Those two young people were sitting there eating and then-
07:01No issues?
07:01No issues.
07:02Perfectly fine.
07:03Some guy with a blue hoodie came in and just came in and started punching him.
07:08Do you have cameras?
07:08Uh, yeah.
07:09Right there.
07:10According to the police report, employees separated the two men, but the one in the blue hoodie left the scene.
07:17Meanwhile, the female server and the female customer continued to fight.
07:22How do you get involved in it?
07:23Um, because I tried to break it up.
07:25The girl was on top.
07:26The girl was just fighting back.
07:27So I tried to pull her off.
07:28Basically, the girl starts fighting the guy that came in and then she starts pulling her off and starts fighting
07:31back.
07:31So I understand.
07:32So a third guy comes in, starts attacking her boyfriend, then she jumps on the guy trying to get him
07:37off.
07:37Yeah, the girlfriend jumps off.
07:38Okay, so these two are trying to defend themselves, right?
07:41Me and her start a fist fighting.
07:42Why did you just start fighting?
07:43Because I didn't start, I didn't initially start fighting.
07:45I pulled her, I tried to pull her off.
07:47Right.
07:47So then we just started fighting because she hit me.
07:50The male customer then allegedly rejoined the skirmish.
07:53Yeah, yeah.
07:54Well, I got punched because I was hitting his daughter back, apparently.
07:57So that's what this-
07:58Did he punch you?
07:59He punched me a few times.
08:00You want to pursue charges against him?
08:01Absolutely.
08:02Okay.
08:03I don't know.
08:03The male customer now faces a potential battery charge.
08:08But as police question the female customer, a critical detail comes to light about the man who fled.
08:14So who's the dude in the blue hood?
08:16So her boyfriend.
08:17That's her boyfriend.
08:19So don't let her tell you anything different because that is her boyfriend.
08:21Suddenly, the plot thickens.
08:23Oh, my God.
08:24Who's the guy who will hold you one more time?
08:26He's .
08:27Yeah.
08:29Who's he to the server?
08:30Her boyfriend.
08:31The boyfriend.
08:32Oh.
08:33And police now have a new thread to follow.
08:36This waitress.
08:37Come on, stop.
08:43What's going on?
08:44At a restaurant in Florida.
08:45We were sitting at the table and they attacked us.
08:48We had a young man come in and literally just start jumping.
08:51According to the police report, a man reportedly wearing a blue hoodie arrived at a restaurant
08:56and attacked a couple at a table.
08:58And when the couple fought back, a female server joined in the scuffle.
09:03Well, I got punched because I was hitting his door from back, apparently.
09:06So that's what this is.
09:07He punched.
09:08Officers are now left to sort through the chaos, one story at a time.
09:12Why would he attack your boyfriend?
09:14They don't get along.
09:15Why?
09:16No, I understand that.
09:17No, I understand that.
09:19Right?
09:19Oh, oh, oh.
09:20Come on, come on, come on, come on.
09:22Obviously, the waitress saw us sitting there and called her boyfriend.
09:26Ding, duh.
09:27That makes sense.
09:28What?
09:28And told her boyfriend to come in there and attack us.
09:30And suddenly it appears the attacker in the hoodie wasn't so random after all.
09:36The server apparently called them to come to the restaurant after recognizing the male customer at the table as one
09:42of his enemies.
09:43With this new bit of intel, police questioned the server again.
09:47That's my ex, but we haven't been together for a very long time.
09:50That's evidently who it is.
09:51Yes.
09:52Yes, of course it is.
09:53Where's your phone?
09:54My phone?
09:55Right here.
09:56It's okay.
09:57Can you unlock it?
09:57Can I see who you've called in the last hour?
09:59Yeah.
10:00I called him.
10:02Who'd you call?
10:03Sean, my dad, everybody.
10:06My niece.
10:06Why'd you call Sean?
10:08Because me and him, we have a whole call on every day.
10:10We talk every day.
10:11So did you call him when they got here?
10:13No, I didn't call him when they got here.
10:15I promise you I didn't.
10:18See how suspect this looks?
10:20The manager shows the officers the surveillance footage.
10:23So they're here.
10:24He's sitting here.
10:27Female.
10:27Female sitting here.
10:28And the facts seem to fall into place for them.
10:30They're down on the ground.
10:31Okay.
10:32The waitress immediately comes out, joins in.
10:35It appears the server started fighting with the female customer.
10:39Once the couple defended themselves against the surprise attack.
10:42That's when he just.
10:44Watch.
10:45Fights over with.
10:46They're separated.
10:47Watch.
10:47And then while the female customer was on the ground.
10:50She just kicks her in the face.
10:52Yeah.
10:52The female server kicked her in the face.
10:55With video evidence.
10:57So she called.
10:59And the server's own phone.
11:01Call him.
11:02Yeah, it's on the call on.
11:03The server is arrested.
11:05Put your hands on your back.
11:07Yeah.
11:08So you're being arrested right now for battery.
11:10I know you call Sean.
11:11Miraculously, Sean just shows up.
11:13Knows exactly where they are.
11:15And starts his fight.
11:16Miraculously.
11:17Okay.
11:17Right?
11:19So, and then kicking somebody while they're down?
11:22No.
11:23Yeah, well at that point when we were just fighting, all I was seeing was red.
11:26I didn't know.
11:27So.
11:28This needs to be fired.
11:29And sent to prison.
11:30I'm pregnant.
11:31According to the police report, the woman who was attacked presses charges against the server.
11:35Do you know how long to be here for?
11:38Like, how does this usually, I've never been to jail, so I don't even know how this works.
11:42Okay.
11:42And according to court records, the server enters a plea of no contest and is put on probation for six
11:48months.
11:49Can you find my dread on the floor?
11:52No.
11:52My dreads are in there on the floor.
11:54But for unknown reasons, according to the police report, the boyfriend does not pursue charges against the male suspect.
12:01Here's hoping any future disagreements between these parties are settled with words instead of fists.
12:08Cameras?
12:09Uh, yeah.
12:09Right there.
12:10And far away from anyone's place of employment.
12:13I think you have more involved in this than you actually want to, than you actually want to decide.
12:17I mean, that right there says it all.
12:25According to the Americans with Disabilities Act, businesses with parking areas must provide a certain amount of spaces for customers
12:32with disabilities.
12:34Unfortunately, according to a survey, 74% of respondents claim to have witnessed able-bodied people using these spots for
12:42their own convenience, regardless of the potential consequences.
12:47Leaving some civic-minded individuals to take policing these spaces into their own hands.
12:54Like this man in Michigan.
12:56See? Candy camp. No plate. No nothing.
12:59You need to learn some respect.
13:00Who believes he's caught a culprit in the act.
13:03You need to learn some respect for people who can't perk and walk.
13:06You should have some manners.
13:08You're a stupid entitled bitch.
13:11You.
13:13You.
13:17In Michigan.
13:18You need to learn some respect.
13:20You need to learn some respect for people who can't perk and walk.
13:23One customer is accusing another of illegally parking in a handicap space.
13:28You should have some manners.
13:30You're a stupid entitled bitch.
13:32F*** you.
13:33I've already called the cops.
13:34Yeah, go ahead. I'll wait for them to come.
13:36They're underway.
13:37I'll wait for them to come.
13:52They're underway.
13:52Yeah.
13:53Really?
13:54You have a sticker up there.
13:55Open your big eyes and look, you moron.
13:59It turns out she does, in fact, have a handicapped parking permit inside her car.
14:06Which the man appears to have just now seen.
14:08You have a sticker up there.
14:10Open your big eyes and look, you moron.
14:14Yeah.
14:14Yeah.
14:15Go ahead.
14:16I'll wait for them.
14:18Good.
14:19Let's wait for them.
14:20Good.
14:21Though he now appears to cast suspicion on the permit as well.
14:25Is that your mom's sticker that you used?
14:28Do you have nothing better to do with your life?
14:30My mom had one.
14:32Do you have nothing better to do with your life?
14:33Do you have nothing better to do with your life?
14:37I don't have to tell you what my handicap is.
14:40To the man's own point, there are disabilities like chronic pain,
14:45post-surgical conditions, or heart and lung diseases that may merit a handicap spot,
14:51and not be obvious to an outside observer.
14:56Idiot.
14:57And while the woman opts not to disclose her disability,
15:00the man ultimately leaves the parking lot.
15:02And the dispute appears to finally come to an end.
15:07A good reminder that while the desire to protect space is reserved for customers who need them
15:12is certainly commendable.
15:14Where?
15:14You don't have a handicap plate?
15:16You don't have a sticker in it?
15:17Really?
15:18Open your big eyes and look, you moron.
15:22Perhaps it's best to not consider yourself the arbiter of who, exactly, those people are.
15:27I don't have to tell you what my handicap is.
15:33Idiot.
15:40The bar tab is a unique feature of many drinking establishments.
15:44It originates from a centuries-old practice where bartenders would keep track of how much each customer owes for drinks,
15:51often by writing on a slate tablet, hoping to settle up once the bar guests receive their paycheck.
15:57And while many places still have a version of this honor system,
16:00usually holding credit or debit cards as collateral,
16:03it only works if the customer is actually honest in return.
16:09In Thailand.
16:11It's 9am.
16:13And a bar owner and several employees confront a customer in the street.
16:22According to news reports, he's a soccer player for a local team.
16:26And this young woman is the bar owner.
16:32The bar owner claims he came in at 3am and drank until dawn,
16:37buying rounds for bar staff without putting down a card.
16:40According to the bar owner, the man said he couldn't pay his tab
16:44because he couldn't access his bank account from his phone.
16:47Finally, around 9am, he agrees to go to an ATM.
16:51But staff, concerned he will not return, have followed him outside.
17:04When the dispute turns physical, staff and other locals come to the bar owner's rescue.
17:12Along with, according to news reports, a retired U.S. police officer
17:17who happens to pass by and starts recording on his cell phone.
17:29As the owner and employees press him for the $162 they claim he owes in drinks.
17:45The soccer player turns his attention to the filming retiree.
17:53When the older man steps into the street.
18:09In Thailand, an altercation between bar staff and a pro soccer player over an allegedly unpaid bar tab is recorded
18:17by at least two people.
18:18One of whom is a retired American police officer.
18:23The soccer player motions for the man filming to come over.
18:27And while the older man at first appears to ignore the request.
18:31When he steps off the curb.
18:39The crowd of people rush to the fallen man's defense.
18:43As the bar owner repeatedly throws her shoes at the soccer player.
18:48And while it does drive him back.
18:55It's not for long.
19:14It's not for long.
19:20And engages with him through the open door.
19:22Come on!
19:23Come on!
19:25Come on!
19:26Come on!
19:27Come on!
19:28Come on!
19:29Come on!
19:30Come on!
19:31Come on!
19:31Pulling the athlete back out of his car.
19:33And pinning him against the vehicle.
19:35Come on!
19:36Come on!
19:37Come on!
19:37As the retired officer appears to do something to his front tire.
19:41Come on!
19:44Come on!
19:45Come on!
19:47Come on!
19:49Come on!
19:49Come on!
19:49Come on!
19:50Come on!
19:50Come on!
19:53A brief break in the scuffle.
19:56Allows the bar owner to access his vehicle.
20:00And throw what appears to be his wallet into the street.
20:05Which in turn gives him the opportunity.
20:08To get back into his car.
20:12Another woman bends his side view mirror backwards.
20:19But the man is able to pull away regardless.
20:25According to news reports, at least two young men suffer abrasions to their face, hands and arms.
20:36According to Thai police who spoke to local news outlets.
20:39No arrests or formal charges have been filed due to an ongoing investigation.
20:44Come on!
20:48But the bar owner stated she is pursuing legal action to the fullest extent of the law.
20:53Come on!
20:54Come on!
20:54Come on!
20:55Come on!
20:56It is unknown if his club has commented publicly on the matter.
20:59And it is unclear if the incident could change his status with the team.
21:05But the incident certainly puts him at risk of paying a far bigger price than the cost of a few
21:11rounds of drinks.
21:12Come on!
21:13Come on!
21:14Come on!
21:15Come on!
21:16It's true!
21:16All right!
21:16Try going on!
21:17Let be the third week.
21:17Move your clicking!
21:17As you begin!
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