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  • 1 day ago
Mobile phone coverage across Tenby continues to be sporadic, leaving many locals and visitors frustrated, as well as causing an impact on businesses and services for the locality.
Mobile signal in the seaside town has tended to be generally functional during the winter period - but can often suffer from significant capacity issues during peak summer months, often leading to slow data or failed calls despite high signal strength. Infrastructure can struggle with the high influx of tourists.
With more and more services relying upon such coverage to function, like the many car parking pay and display machines, that allow you to buy a ticket via your mobile phone - the lack of an immediate signal is proving to be a major issue for both residents, holidaymakers and indeed businesses too - who rely on such functionality.
Telecom repair works to a 5G mast near Tenby cemetery were scheduled to take place this month - but seemingly didn’t occurr.
Clear View Services Group were due to carry out the telecom poling work at Slippery Back/Old Narberth Road on April 14.
However, one local resident told the Observer: “Absolutely nothing happened, and the mast is still missing!
“The mobile phone mast opposite the cemetery at Slippery Back was removed in January because it was built from timber and had started to rot in the 22 years since it was installed. Since then, it's not been replaced, leaving Tenby with virtually no mobile phone service.
“The mast was shared by all four networks - Vodafone, O2, EE, and Three - so the removal of this mast has had a huge impact on Tenby, removing signal from most of the town no matter what network you're with.
“Tenby has always had signal difficulties because back in the 2000s the council vehemently rejected a more central antenna discreetly hidden inside a flagpole atop the Royal Lion Hotel - unbelievably deciding that it would put an end to Tenby's tourism because nobody would want to visit, and it would cause health problems, and it would destroy the views, when in reality it would have been invisible from street level and flagpoles are completely discreet and inconspicuous - nobody would have even known it was there!
“It was a very short sighted decision because it's meant Tenby has been forced to suffer with poor signal ever since. But at least we had the mast at the cemetery providing a basic level of service.
“Now that it no longer exists, signal has totally disappeared, making an already bad situation even worse. It's completely understandable if the mast at the cemetery had to be replaced for health and safety because of its rotting, that's fair enough - but surely in these circumstances it should actually be replaced!” they continued

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Transcript
00:00It's a lovely place to work though, isn't it?
00:02Oh, it's beautiful. You come round the score and you see that view and it makes you forget everything.
00:07Stephen Roberts has been a taxi driver here for over three years.
00:11And despite the lovely views, it's not always smooth sailing.
00:15Like we've left here now and I've got a Facebook message pop up now.
00:19Book someone trying to book a taxi for tonight.
00:21Yeah. Would you be able to respond to that?
00:24So I'll respond to that now when I get out of town.
00:28Luckily, it's one of my regulars, so they know the issues and they know I will respond to them.
00:34But obviously if that was a new customer now, you wouldn't be able to respond straight away.
00:37And if they're an impatient person, they'd be like, oh, well, they haven't responded. That's it. You know, I'll go
00:43somewhere else.
00:46Well, there they are, that's showing you the cards. The card reader's not even kicking in.
00:48And then what you do, you know, you've dropped someone off here. They have to pay somehow.
00:52Yeah. So there's a cash machine back there. So we just asked them to go and get cash out.
00:58But not everyone's that patient, I guess.
00:59But not everyone brings a debit card with them.
01:01In 2025, Tenby's postcode was named as the worst place for mobile network quality in the UK by which.
01:09And after a nearby mast was decommissioned earlier this year, it's gotten worse.
01:13And the poor signal can make even the simplest of things increasingly difficult.
01:19I've been trying to pay for parking by scanning the QR code. And it says here that I've got about
01:24four bars of 4G.
01:26But even after scanning, it seems like nothing seems to be working.
01:29For those who visit the seaside town, it's frustrating.
01:32Is it enough to stop you from coming back?
01:35It's a struggle because, I mean, I'm self-employed and all and there's nothing worse than you can't, people can't
01:40get in touch with you.
01:41No, no signal.
01:42Yeah, nothing's opening.
01:44No.
01:44Do you find that frustrating maybe if you're trying to get things done?
01:46If I was trying to get something, yes.
01:48I'd read about that so we brought extra change and things.
01:51So you brought cash because you knew it was an issue?
01:53Yeah, because I knew it was an issue, yeah.
01:54Do you find that frustrating then when you're trying to make calls on even social media, that kind of thing?
01:59I mean, I think specifically to me, we've come a way to get away from all that, so it's not
02:04too bad.
02:05But I guess for a local, I imagine that it would be fairly unhelpful.
02:09Vodafone and 3, who manage the site of the mast, say they're working on a long-term solution as well
02:15as temporary options.
02:17O2 also apologise to customers and say that other masts in the area have been optimised.
02:24Over the summer months, Tembi will be the ultimate seaside getaway in Wales.
02:29And for the time being at least, it's also a getaway from your phone.
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