00:00It's a lovely place to work though, isn't it?
00:02Oh, it's beautiful. You come round the score and you see that view and it makes you forget everything.
00:07Stephen Roberts has been a taxi driver here for over three years.
00:11And despite the lovely views, it's not always smooth sailing.
00:15Like we've left here now and I've got a Facebook message pop up now.
00:19Book someone trying to book a taxi for tonight.
00:21Yeah. Would you be able to respond to that?
00:24So I'll respond to that now when I get out of town.
00:28Luckily, it's one of my regulars, so they know the issues and they know I will respond to them.
00:34But obviously if that was a new customer now, you wouldn't be able to respond straight away.
00:37And if they're an impatient person, they'd be like, oh, well, they haven't responded. That's it. You know, I'll go
00:43somewhere else.
00:46Well, there they are, that's showing you the cards. The card reader's not even kicking in.
00:48And then what you do, you know, you've dropped someone off here. They have to pay somehow.
00:52Yeah. So there's a cash machine back there. So we just asked them to go and get cash out.
00:58But not everyone's that patient, I guess.
00:59But not everyone brings a debit card with them.
01:01In 2025, Tenby's postcode was named as the worst place for mobile network quality in the UK by which.
01:09And after a nearby mast was decommissioned earlier this year, it's gotten worse.
01:13And the poor signal can make even the simplest of things increasingly difficult.
01:19I've been trying to pay for parking by scanning the QR code. And it says here that I've got about
01:24four bars of 4G.
01:26But even after scanning, it seems like nothing seems to be working.
01:29For those who visit the seaside town, it's frustrating.
01:32Is it enough to stop you from coming back?
01:35It's a struggle because, I mean, I'm self-employed and all and there's nothing worse than you can't, people can't
01:40get in touch with you.
01:41No, no signal.
01:42Yeah, nothing's opening.
01:44No.
01:44Do you find that frustrating maybe if you're trying to get things done?
01:46If I was trying to get something, yes.
01:48I'd read about that so we brought extra change and things.
01:51So you brought cash because you knew it was an issue?
01:53Yeah, because I knew it was an issue, yeah.
01:54Do you find that frustrating then when you're trying to make calls on even social media, that kind of thing?
01:59I mean, I think specifically to me, we've come a way to get away from all that, so it's not
02:04too bad.
02:05But I guess for a local, I imagine that it would be fairly unhelpful.
02:09Vodafone and 3, who manage the site of the mast, say they're working on a long-term solution as well
02:15as temporary options.
02:17O2 also apologise to customers and say that other masts in the area have been optimised.
02:24Over the summer months, Tembi will be the ultimate seaside getaway in Wales.
02:29And for the time being at least, it's also a getaway from your phone.
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