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Richard Blank is the founder and operator of Costa Rica's Call Center - a state of the art Business Process Outsourcing (BPO) telemarketing company located in San Jose, Costa Rica. You better grab your notepad and pencil for this one because Richard dropped some absolute fire! We cover topics like, the art of speech, phonetics, micro-expression reading, conflict management and more!

In Episode #405 of The Sales Factory Podcast, host DJ "Coach" Carroll interviews Richard Blank, CEO of Costa Rica’s Call Center, to discuss high-level communication strategies for increasing sales.
The episode focuses on the "art of speech" and how subtle psychological cues can influence sales outcomes:
Phonetics and Tone: How the sound and rhythm of your voice can build immediate rapport or create tension with a prospect.
Micro-Expression Reading: Techniques for identifying non-verbal cues to understand a client's true feelings before they speak.
Conflict Management: Strategies for navigating difficult conversations and objections without losing the lead.
Strategic Communication: Using precise language to move beyond "amateur" sales tactics and drive larger deals.
Richard Blank is an expert in the Business Process Outsourcing (BPO) industry. He founded a state-of-the-art telemarketing company in San Jose, Costa Rica, where he specializes in training staff on advanced telemarketing and soft skills.


https://youtu.be/CBwttpu-m8E?si=M8TtSj82PO8kDh8N

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Transcript
00:00But if I may, I'd rather use the quote
00:02from an educated point of view, make a decision.
00:07Coach, you and I do not force hands.
00:10We don't twist arms.
00:12If you're refusing to do something,
00:14at least do it in the 15th round
00:16where I can get it all out.
00:18Every rebuttal, every boomerang technique,
00:21every tie down.
00:22And at the end, from an educated point of view,
00:25India is half my price.
00:26I don't work graveyard shift or overnight shift.
00:30You know, my agents don't speak Chinese,
00:33so I can't take that account.
00:35Unfortunately, coach, from an educated point of view,
00:37I have to reject the account
00:39as much as people want to work with me.
00:41So that's a healthy business relationship
00:44where people can leave things on the table.
00:46Everybody does.
00:47When somebody looks at me for price instead of merit,
00:52and they ask me what my price is per hour,
00:54I say $1,000 an hour.
00:56And they go, no, it's not.
00:56I go, of course it's not.
00:57Do you want to ask me another question?
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