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00:13You
00:30See you.
00:34I come in here all the time.
00:36You're not going to defend somebody right here.
00:38Why would I defend somebody I don't know over someone I come in every day almost to have, like, a
00:44nice conradery with?
00:45He has excellent customer service.
00:55Customer complaints are at an all-time high.
00:58You son of a bitch.
01:00Putting workers on the defensive.
01:04And with labor shortages, supply chain woes, and a 40% rise in violent retail crime.
01:12It's an all-out battle at the checkout.
01:18The customer is always right.
01:20Call the couch.
01:21Is just plain wrong.
01:23I am a customer.
01:24I'm a customer, too, Becky.
01:29In the world of customer service, relationships matter.
01:34And some employees will go out of their way to make a connection.
01:41Perhaps offering to entertain customers while they wait for an order.
01:46are, too, three.
01:50Happy birthday to you.
01:54Helping to make their special occasion.
01:56Happy birthday to you.
01:58Happy birthday, dear P.P.
02:03Even more so
02:09And while these extra touches can certainly brighten a customer's day
02:1643
02:1844
02:25They can also bank some serious goodwill for the employee should the need ever arise
02:34In a fast-food restaurant in texas
02:47An employee is being confronted by three women because
02:52According to this customer he made a rude remark about her weight earlier, which the employee denies
03:03Good job here
03:05I'm a person
03:06Tell somebody that they need to go and die
03:09I cannot tell that to me
03:11You 100% did
03:12Yes, you did
03:15No ma'am
03:16Yes
03:18According to media reports the offended woman came back with two work colleagues
03:23No ma'am
03:24And neither were present when the alleged comment was made
03:26Thank you, thank you
03:28Who makes you the order?
03:29Why would she make that up?
03:30I got a pickup, a mobile pickup
03:34Why would she make that up?
03:36Oh
03:37Why would she make that up?
03:39Yeah, mobile pickup
03:40When the customer apparently told them the story after returning to work from the restaurant
03:45They decided to come to her defense
03:47Why would she make that up, Quinn?
03:49Why would she make that up?
03:51No, it's Quincy
03:52Quincy
03:52Quincy, why would you make that up?
03:54No, Quincy
03:54It's Quincy
03:55My Quincy, darling
03:56We're going to invite Quincy because we're not going to insult you
03:59Why would you insult her?
04:00I'm going to insult you
04:01Yeah, why would you insult her?
04:03Why would you tell her to go on a diet?
04:05I did not tell the young lady that
04:07What are you speaking about?
04:09Well, you're going to deny it now
04:10But the offended customer is not the only one with defenders
04:15I'm recording for you
04:16I come in here all the time
04:17You're not going to defend this lady right here
04:19Why would I defend somebody I don't know over someone I come in every day almost
04:24And I have a nice time monitoring with
04:26He has excellent customer service every time I've ever been in here
04:30Though the man filming was also not present for the alleged remark
04:34The sudden change in dynamic appears to turn the situation on its head
04:45And the offended customer walks off
04:51Just as another customer appears to come to the employee's defense
04:55No, I did not say that
04:57No, I did not say that
04:57You're not telling me it's real
04:58You're not telling me it's real
04:59No matter
04:59I'm saying that you get the customer service
05:01You get the customer service
05:02Well, I'm glad I did customer service every time I come in here
05:07Seemingly outnumbered, the woman filming leaves
05:10Wow, this is crazy
05:11I've never been tweeting like that
05:14The loyal customer who defended the employee post the incident on social media
05:24The video draws millions of views
05:26With many commenters praising the fast food employees grace under pressure
05:30I did not tell the job like you said
05:33What are you speaking about
05:34Well, so you're going to deny it now
05:36Why did she make that up, Quinton?
05:38Why would she make that up?
05:39But regardless of what actually happened
05:42You need to come on by
05:43As soon as I was walking out
05:44You told me to come here
05:46While the woman filming may have confronted the cashier
05:49In an attempt to have her colleagues back
05:52You're not going to defend this young lady right here
05:54She had no idea how many other customers would ultimately have his
05:59He has excellent customer service every time I've ever been in here
06:09Noise from businesses can be harmful to health
06:12And thanks to the Noise Control Act of 1972
06:15Many cities across the U.S. have ordinances in place
06:19Like quiet time from 10 p.m. to 7 a.m.
06:22Decibel caps
06:24And higher restrictions in areas zoned as residential
06:28Whether caused by work outside
06:30It's past midnight
06:34Like construction
06:38Why?
06:40Or actually within or around a place of business
06:43Like a bar or restaurant
06:45It's currently 4 a.m.
06:47And I cannot sleep because your establishment is blasting music
06:52Outside so loud
06:54Keep in mind
06:54Keep in mind
06:55I live across 4 lanes
06:57From which your outside speakers are allowing sound to travel into my bedroom
07:03Event space
07:08Or even
07:10A gym
07:12It's 6 a.m.
07:14It's 6 a.m. in Illinois
07:17And an officer walks into a gym near a residential area to make a simple request
07:23You want the gym?
07:25You want to turn it down real quick?
07:26No
07:28No
07:29No
07:29No
07:29No
07:29No
07:30No
07:32No
07:32No
07:33No
07:33No
07:33No
07:33No
07:33No
07:33No
07:33No
07:36According to the case report
07:39This gym is on police radar
07:41After 36 noise calls over the course of 9 months
07:45and several prior compliance tickets and unfortunately it's about to get a
08:01whole lot louder a second officer arrives within minutes we got going on
08:12this dude this big ass dude oh yeah push me out he pushed you out the gym followed by a
08:20third
08:21what's going on and a fourth he pushed you out he kind of like gonna nudge me out i like
08:28open the door
08:28suit for her ass but this is my problem all hours in here all hours in here all out of
08:34my gym and
08:36calls instead of you don't me don't me today no there you are yes you are you're sitting there
08:44staring at my these guys don't pay 50 you guys when i walk up here for no reason what the
08:49are you gonna do to me you ain't gonna do what the you're doing rolling 4d
08:57shut the up all of that's just for your idea the gym owner is frustrated by the police presence
09:05you're about to get sued for harassment you're disrupting my you are disrupting it
09:11you are causing the scene if you give this officer your information
09:15with that frustration
09:22is the least of his problems
09:47at a gym in illinois the owner is locked in a dispute with officers responding to a noise
09:54complaint and when he tries to walk away the officers attempt to restrain him finally doing so
10:12with the help of a taser
10:25the gym member steps in to confront police
10:41as all four officers still struggled to handcuff the man
10:45step back
10:46step back
10:47step back
10:47step back
10:48step back
10:49step back
10:49step back
10:50step back
10:51more gym members approach to voice their concerns to the officers
11:15the officers continue to go about their business
11:19all right lock up this one
11:23wow wow
11:24and with the man now secured in handcuffs the police prepare to place him in the squad car
11:31i was just gonna ask you to create you bro i said you're not doing all this
11:36everybody there was cool with you no one yelled that you were anything you provoked that whole thing
11:41according to the police report one of the officers sustains a minor abrasion on the inside of his bottom lip
11:47during the struggle
11:52the gym owner is charged with two counts of resisting a peace officer
11:59according to court records county prosecutors filed a motion to drop the criminal complaint and the charges were dismissed
12:08and while the case is closed the lesson is clear
12:12responding to a police complaint with a level head
12:16is infinitely better than this
12:27while it is certainly the exception rather than the norm
12:30there are myriad ways that customers can be involved in an accident
12:35while in a place of business
12:42and the same is also true for employees
12:50and while most businesses do their best to avoid such incidents
12:54there are some threats
12:56that are nearly impossible to predict
12:59in Canada
13:00alright thank you guys so much
13:02it's 1 30 p.m. at a phone repair shop
13:05as a customer in the store chats with one of the owners
13:08while heading toward the door
13:10yeah let me know if you figure out a way of being able to sneak out of the country
13:14the owner's husband and co-owner of the store
13:18sits toward the back
13:19while an employee is in between the two
13:21worst comes the worst
13:23worst comes the worst
13:23while heading toward the mountains in Idaho
13:25and while it may seem like a relatively quiet moment
13:28it's about to become
13:31significantly less so
13:38all right thank you guys so much
13:40at a phone repair shop in Canada
13:44thank you
13:45the store's one customer heads out the door
13:55multiple security cameras record
13:57as just moments after the customer leaves the store
14:00this silver car appears to speed up
14:05and drive straight into the store
14:10according to news reports
14:11while the male store owner
14:13receives some scratches and bruises
14:15from being pushed into the wall
14:17his wife is unscathed
14:19mostly because
14:20as luck would have it
14:22she moves her chair
14:23seconds before the car plows through the store
14:29incredibly allowing the falling wall to just graze her
14:33without causing any serious injuries
14:44the store employee also appears unharmed
14:48according to media reports
14:50the driver is assessed by emergency crews
14:52and cleared of injuries
14:54the incident is still under investigation
14:56it is unknown what caused the vehicle to crash
15:00but in a statement to the news
15:02the owner says nobody really got hurt
15:05so we can't complain too much
15:08a great reminder
15:10that if you're ever in a ground-level store
15:12with ample parking
15:14it never hurts to keep one eye
15:16on the lot outside
15:27every year millions of customers travel to Africa
15:31for safari adventures
15:34fueling a billion-dollar industry
15:36built on the promise of getting closer to the wild
15:39than ever before
15:45and while this is often a life-changing event
15:47for those lucky enough to book one of these outings
15:51it's not always the kind of life change
15:55one might be looking for
15:56one might be looking for
15:57one might be looking for
15:59yeah
16:04in Botswana
16:06partners Larry Unrain
16:07and Jeff Melvin
16:09are with a group on a canoe safari
16:11in the Okavango Delta
16:15home to Africa's largest elephant population
16:19it was actually a birthday present for me for my 50th
16:22I was looking forward to seeing animals at a fun safe distance
16:28it did seem a bit sketchy though to be hopping into this little boat
16:33when there was elephants and hippos and crocodiles all around
16:37but I was gonna trust our guides that we were in good hands
16:42and we weren't gonna do anything that was gonna put us in danger
16:46for me it was a bucket list thing
16:48I always wanted to get there
16:49sure enough
16:51it doesn't take long for Larry and Jeff's boat
16:53to come within about 30 yards of an elephant
16:56we pulled up to the elephant
16:58and it was eating grass that was in the water
17:01it seemed to be just doing its thing
17:05we were head on
17:06and I was in the front
17:08so I think at that moment
17:09that's when I thought
17:10we kind of met eyes
17:20when the ears went out
17:21and I knew we were in trouble
17:31within seconds the guides react
17:34quickly back paddling the canoes to protect the tourists
17:39but despite the race to safety
17:44the elephant is closing the distance
17:46fast
17:55in Botswana's Okavango Delta
17:59partners Larry Unrain and Jeff Melvin are in a boat with a group of tourists
18:03all of whom are in a desperate dash to escape a charging elephant
18:10you're not gonna outrun the elephant
18:11the elephant's bigger than you
18:13I'm in this tiny little boat
18:15despite the best efforts of the guides to back paddle the boat to safety
18:19there are no match for the speed of the elephant
18:31Jeff took the ground
18:33and my immediate thought was I brought him out here for his birthday
18:38and I get him killed
18:39as a group of tourists scramble in the water
18:42the guides try to hustle them to safety
18:44making loud noises to deter the elephant
18:49but it's still in full charge mode
18:51and then
18:57slams into a tourist in the next boat
18:59oh no
19:00the elephant charged at that point
19:05and pushed her under water
19:08she disappeared
19:09oh no
19:12it was pretty terrifying in the moment
19:15elephants when in the wild when provoked
19:18or when they're needing to defend themselves
19:21they will charge you hold you down
19:25push you down and then basically stomp you to death
19:29tour guides continue to shout to try to scare the elephant off the woman
19:34and then she popped up again and she was on her feet
19:38and she was luckily walking on her own power
19:42and that's when the elephants run away into the bush
19:48and that's when I realized there was babies like just beyond there because the grass was really tall so we
19:54couldn't really see everything
19:55oh no
19:56according to experts elephant mothers are fiercely protective of their young
20:01oh no
20:02okay
20:02so it wasn't random aggression
20:04it was protection
20:05oh no
20:07oh no
20:10miraculously the woman makes it out alive
20:13she just got really lucky because we were in water
20:17and hadn't it been for the water being as deep as it was and the mud being as soft she
20:22definitely wouldn't have survived
20:26are you okay
20:27the tour company has not made a statement regarding this incident
20:31but Larry and Jeff are grateful for the quick response
20:35the two boat pullers basically they went to hero mode and if it wasn't for them we probably wouldn't be
20:41here talking
20:44I was so joyed that I was still alive and I was like wow I think we somehow survived this
20:50completely unharmed
20:52an important reminder that when it comes to getting up close to the wild
20:56humans are guests and not always in control
21:00we're miles and miles and miles away from any kind of town or civilization and we're in their space
21:09I mean Africa will come at you and humble you really fast
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