- 16 minutes ago
Customer Wars S08E09
Category
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TVTranscript
00:10I know that your protocol is...
00:12So you're trespassed or we gotta leave now?
00:14I'm an AG.
00:15I'm an AG.
00:16Good for you.
00:17I don't give a ****.
00:18Let's go.
00:20You're being the 10 because you're not leaving.
00:23You're acting like a Karen.
00:24You know who's a Karen?
00:25You are a Karen.
00:26You're acting like a Karen.
00:28You are a Karen.
00:31In the midst of a standoff, he's going to deliver his package.
00:36I don't give a ****.
00:39Oh my God.
00:41Okay, y'all.
00:42We're going to the hotel that Shaneeah booked with her eyes closed.
00:45This is a curtain.
00:47This is a **** curtain.
00:48Somebody ate this ****.
00:50Get out of my face.
00:51Go.
00:52Go.
00:53Cut.
00:55Lies.
00:57Lies.
00:58Customer complaints are at an all-time high.
01:02You ****.
01:03Time's a 50.
01:04Putting workers on the defensive.
01:07Oh!
01:08And with labor shortages, supply chain woes, and a 40% rise in violent retail crime, it's an all-out
01:16battle at the checkout.
01:22The customer is always right.
01:23Oh, the couch.
01:24It's just plain wrong.
01:26I am a customer!
01:27I'm a customer, too, Becky.
01:32Yeah!
01:33Your thoughts are calling ****.
01:35These days, where nearly everyone has some sort of smart device that can record,
01:40****, ****, one wall.
01:42It's easy to call people out for unseemly behavior.
01:45Oh, it's ****.
01:51There you go.
01:52Oh, yeah.
01:53You know what I'm going to do?
01:54I'll go back there and get everything.
01:55You're going to pick that up.
01:56That's what your mama does.
01:57You tell your mama to do that, I'm here.
01:59Like this employee, who felt slighted after an apparent back-and-forth with the customer.
02:05But you got the A-Breeze.
02:07And while seeing a camera pointed in their direction may cause some to cut their losses,
02:12I'm about to get out of here.
02:14For others, it only seems to egg them on.
02:18I'm not one of those hoogers on the street, man.
02:21Huh.
02:21You sound like us.
02:22Not at all.
02:23I'm sorry.
02:24I'm a hiring graduate that makes me money.
02:26Yeah, right.
02:27At a store in California.
02:29According to the person filming, this woman is allegedly complaining to the cashiers
02:34about the price of her items.
02:35And now they claim she's been making unwelcome comments to the people she's been holding
02:40up in line.
02:41Okay, ma'am.
02:41That's enough.
02:42You don't have to engage with me.
02:43It's not amazing.
02:44Do you?
02:45He's engaging into my business.
02:47Okay.
02:47Some employees intervene to move her along.
02:50Yeah, it's freedom of now.
02:51And then you are going back and working with Mr. Nistern.
02:54It's been needed.
02:54Like, you got what you wanted.
02:56Yes, I'm recording you.
02:57Picture of her.
02:58No, I'm recording you, ma'am.
03:00Go ahead.
03:01I figure you would.
03:02Yeah.
03:03Okay.
03:04If you're done with your transaction, you can just go.
03:06Okay.
03:08Conducting himself in a respectful manner, so.
03:10They like it.
03:11And I do, too.
03:11You're the one who's basing you for so many problems.
03:14Yeah, right.
03:15But instead of complying with the guard's request, she engages in a tit-for-tat with the customer
03:21who's recording her.
03:22We'll have places to go.
03:23Do you see that?
03:24I have places to go, too.
03:26Well, clearly you're done with your transaction.
03:27More importantly, there.
03:28This customer needs to proceed with your transaction.
03:32Taking one last photo.
03:35Can you slide through here?
03:37This is William.
03:38She leaves.
03:39Keep her up to you.
03:40Okay, here.
03:41Shut the girl.
03:42The store.
03:43This is our store.
03:45Yeah, why?
03:45This is our store.
03:48But the back and forth continues outside.
03:52This is our store.
03:53He asked you why you had to be racist.
03:56And you're mad?
03:57Yeah, because you're racist.
03:59How?
04:00With both women now recording one another, the conflict goes around in circles.
04:05You tell me.
04:07How?
04:08You tell me.
04:09You the one who said it.
04:11Uh, no.
04:12You the one who said it.
04:14Until one of them decides to escalate the situation even further.
04:20I'm going to call the police on your ass.
04:22Call the police.
04:24What are you calling the police for?
04:26You harassing me.
04:27I'm not harassing you.
04:29And as she waits for someone to answer, the insults pick up again.
04:34You're acting like a Karen.
04:36You know what's a Karen?
04:37You are a Karen.
04:38You're acting like a Karen.
04:39You are a Karen.
04:41And turn particularly juvenile.
04:45Keep taking it.
04:49The woman does ultimately appear to get through to the police dispatcher.
04:54On my door, there's a mother and son harassing me.
04:57According to the filmer, the police do eventually arrive and no arrests are made.
05:02All I could eat is done.
05:04However, the clip has over 9 million views.
05:08It's unknown if the customer has made a public statement.
05:11But keep in mind...
05:13Okay, ma'am.
05:14That's enough.
05:15You don't have to engage with me.
05:16I'm not engaging with you.
05:17He's engaging into my desk.
05:20When engaging in a dispute at a store...
05:22You're the one who's basing you somewhere.
05:23How are you?
05:24Failing to treat others with respect, especially when cameras are rolling, could result in a whole lot of unintended attention
05:32online.
05:33You're acting like a Karen.
05:35You know what's a Karen?
05:36You are a Karen.
05:41In the United States, every customer who walks into a business is, in theory, a welcome guest.
05:48Until they are not.
05:50Here it comes.
05:53I'm killed.
05:56Tea.
05:57Don't drink yet.
05:59Move the f*** out.
06:00And once a business owner or manager tells someone to leave, refusing to go can potentially turn a customer...
06:07We need to relax, sir.
06:09I'm relaxing.
06:10I'm trying to talk to this guy, man.
06:12I can't talk to this guy.
06:14But you are my friends.
06:16...into a trespasser.
06:17Sure.
06:17Please exit the bar.
06:18We are now asking you to leave.
06:20If you're not leaving, we'll have these officers deal with you.
06:24In Rhode Island, according to a police report,
06:28officers are responding to a call about an unwanted party at a restaurant.
06:32You see, that's turned off.
06:33I want you to turn your body to come off.
06:35Protocol is that you turn it off.
06:37The citizen requests it to turn it off.
06:39She's a lawyer.
06:40She's a lawyer.
06:40So they want you guys to leave?
06:42Yes, we're going to.
06:42Let's just leave.
06:43Let's just make it easy, okay?
06:44It's unclear why these two women are no longer welcome.
06:48Okay.
06:48I'm her husband.
06:55The man in the tan jacket,
06:57apparently one of the women's husbands,
06:59attempts to tone things down.
07:00No, she's here.
07:02She is our college friend.
07:04As another officer checks in with the restaurant staff.
07:07You guys just want to know, do you want to trespass?
07:09Anything we can do.
07:11Trespass, yeah.
07:12I just need trespass to get a nap.
07:13Yeah, please.
07:14I know that your protocol is...
07:16So you're trespassing, we've got to leave now.
07:18Unless you want to be in there.
07:19We're not trespassing.
07:20You haven't notified us, so we're trespassing.
07:22It's never one, don't you?
07:22But I just hate you.
07:23But the women seem in no hurry to go.
07:28I don't want to deal with this.
07:29Okay.
07:30No, no.
07:30I understand you don't want to deal with it,
07:32but the protocol is if I ask you to turn off the body cam,
07:35you have to turn it off.
07:36And that's your protocol.
07:37She's a lawyer, so she knows.
07:39Well, that's lawyer stuff, so that's not true.
07:41So we've got to go.
07:42No, it is.
07:43That's the law.
07:44I'm an AG.
07:45I'm an AG.
07:46Good for you.
07:47I don't give a ****.
07:48Let's go.
07:48The officers appear unimpressed
07:50with the woman's claimed credentials
07:52or her interpretation of state body cam policy,
07:56which says that a body camera can be turned off
07:59at the request of a witness or victim,
08:01but not for a suspect.
08:04Can you get your children out of here?
08:06I'm sorry, wife?
08:08Let's go.
08:09No, no, no, no, no, no.
08:11And now the officers have had enough.
08:15Hey, hey, hey.
08:18You just need to turn.
08:19You just need to turn.
08:20I'm an AG.
08:21You said AG.
08:21I'm an AG.
08:25She's a **** lawyer, so she knows.
08:28Well, that's **** lawyer stuff, so that's not true.
08:30So we've got to go.
08:31In Rhode Island...
08:32That's law.
08:33I'm an AG.
08:34I'm an AG.
08:35Good for you.
08:36I don't give a ****.
08:36Let's go.
08:37Oh, my God.
08:38Officers are attempting to remove a woman
08:40claiming to be an assistant attorney general
08:42and her friend from a restaurant
08:44at the request of staff.
08:46Hey, how are you doing?
08:47Hey, hey, hey.
08:48Don't, don't.
08:49You just need to turn.
08:50You just need to turn.
08:51Hey, hey.
08:51And when they won't go willingly...
08:54I'm an AG.
08:57What are you...
08:57What are you...
08:58What's wrong with you?
08:59What are you probably...
09:00What are you probably...
09:00What are you probably...
09:01You're being detained because you're not leaving.
09:03Because I'm wrong?
09:04The woman and her husband continue to assert her authority.
09:07Sir, she's not doing anything wrong.
09:09I'm an AG.
09:09She's not leaving.
09:10I'm an AG.
09:11She's an AG?
09:12What are you...
09:13You're not...
09:14She's not being arrested.
09:15Let's go.
09:16I'm not being arrested.
09:17You're putting me in cuffs.
09:18I'm not being arrested.
09:19Do you have any weapons on you?
09:20No.
09:21I'm an AG.
09:22That's her badge.
09:23But the officers are not backing down.
09:26You're arresting me in AG.
09:28Let me tell you something.
09:29Are you going to arrest my leg?
09:30No.
09:30You're putting me on handcuffs
09:32and you're mirandizing me.
09:33You're not mirandizing me.
09:34Buddy, you're going to regret this.
09:36Yeah.
09:37You're going to regret it.
09:39I'm an AG.
09:40Meanwhile, the other officer
09:42is attempting to detain the friend.
09:44No.
09:44Take your hands off me.
09:45We will get the place.
09:46Take your hands off me.
09:48We will get the place, Dave.
09:49But she's putting up a fierce resistance.
09:51Go for it.
09:52Right here.
09:53I'm right here.
09:54I'm right here.
09:56I'm right here.
09:58Come on, Dave.
09:59No.
10:00No.
10:02Stop.
10:03All right.
10:05I'm right here.
10:07I'm right here.
10:08Please, I'm scared.
10:08I'm right here.
10:09Hey, anybody back.
10:10No, no, no.
10:11Babe.
10:12Babe.
10:13The officers finally manage to get the cuffs on.
10:15Babe.
10:16Relax.
10:16Relax.
10:17Relax.
10:18No.
10:19Relax.
10:19As her husband watches helplessly from the sidelines.
10:23Let's go.
10:24You should cover our hair.
10:25Come on.
10:26No.
10:26You're overreacting.
10:29You didn't have to have this happen.
10:32Get in the car.
10:33No.
10:33Get in the car.
10:34No.
10:35Babe, no.
10:36Right here.
10:37I'm right here.
10:38Get in the car.
10:39No.
10:39Just put her in.
10:39No.
10:40Get in the car.
10:43Get in the car.
10:44Get in the car.
10:45No.
10:46No.
10:47Where the are you?
10:50I know.
10:51According to the police reports, both women are ultimately arrested.
10:55We're not trespassing.
10:56You haven't notified us that we're trespassing.
10:58You never run, don't you?
10:59The woman in red, who does in fact turn out to be an assistant AG, pleads no contest to
11:06a charge of willful trespassing.
11:08I'm an AG.
11:09I'm an AG.
11:10Good for you.
11:11I don't give a ****.
11:11Let's go.
11:12And according to a news report, after her boss condemns her actions, she faces a six-month
11:18suspension from her position.
11:20However, in a news interview, he says she's really remorseful and takes responsibility.
11:25She's a **** lawyer, so she knows.
11:28Well, that's **** lawyer stuff, so that's not true.
11:30So we got to go.
11:31The AG's friend is charged with disorderly conduct, willful trespass, and resisting arrest.
11:37I ain't in my ear.
11:38I do.
11:39According to court records, she pleads no contest to the charge of resisting arrest, and the
11:44remaining charges are dismissed.
11:45No.
11:46Get in the car.
11:47No.
11:47In a statement through her attorney, she apologizes to the members of the Newport Police Department
11:52for her reaction to being taken into custody, a situation that both customers could have
11:58avoided by simply leaving when asked.
12:01Who the ****?
12:02Don't cuss me.
12:04In the court.
12:05Your phone is going.
12:06You're asking me to get kicked.
12:07And a reminder that regardless of one's position,
12:09I'm an AG.
12:11I'm an AG.
12:12The law applies to everyone.
12:14Buddy, you're going to regret this.
12:16Yeah.
12:17You're going to regret it.
12:19I'm an AG.
12:20I'm an AG.
12:25I'm an AG.
12:26Modern shopping malls provide customers with more than just a place to buy things.
12:31They often double as a space for people to socialize.
12:37And of course, have a little fun.
12:42But unlike other gathering spaces, such as public parks, malls are still privately owned businesses
12:48that can be held liable for injuries or other harm that occur on their property.
13:01So they often hire security to help ensure that everyone follows the rules.
13:09And while many so-called mall cops don't often see this much action,
13:14every now and then...
13:20At a mall in Canada.
13:25According to news reports, security guards are trying to remove some BMX bikers...
13:33Who they claim were riding their bikes inside the mall food court.
13:37While the bikers say they were simply walking with them and had agreed to leave after they
13:42got their food.
13:43Good luck!
13:45Mike!
13:45As things quickly turn physical, both sides call for backup.
13:49Get off!
13:50Ah!
13:51Ah!
13:52Get the whole car out of you, man.
13:54Get off!
13:55Don't break his arm!
13:56Don't break his arm!
13:57Don't break his arm!
13:59F***!
13:59The biker in the purple shirt manages to extricate himself.
14:03Get off!
14:04F***!
14:05But only for a moment.
14:07Ah!
14:08Ah!
14:09Ah!
14:11Ah!
14:15Get off my face.
14:16Ah!
14:17Go!
14:17Go f***ing fuck you.
14:19Outside a mall in Canada.
14:21F*** Mike!
14:22Mike!
14:23A confrontation between security guards and some BMX bikers who are told to leave the property.
14:29Call please.
14:30We need the...
14:30Mike!
14:30Get Mike!
14:31Get Mike!
14:32F***!
14:33Get Mike!
14:34Mike!
14:35Mike!
14:35Quickly turns violent.
14:37Ah!
14:37Hurry!
14:38Ah!
14:38The biker's friend joins the fray.
14:41Get off!
14:41I want you, man.
14:42Get off!
14:43Get off!
14:44Don't break his arm!
14:46Don't break his arm!
14:47F***!
14:47Do it, man!
14:48Get off!
14:50Get off!
14:51And once free, the biker retaliates.
14:54Oh!
14:54Oh!
14:55F***!
14:57F***!
14:57F***!
14:58F***!
15:00F***!
15:01F***!
15:01F***!
15:02F***!
15:03F***!
15:03F***!
15:04As the apparently bloodied guard slowly recovers, his partner once again has the biker in the purple
15:10shirt restrained.
15:12Stop f***ing me, man!
15:13Stop f***ing me, man!
15:15Get off!
15:15Get off!
15:17Get off!
15:18F***!
15:18Stop f***ing touching, man!
15:21Get off!
15:23Get off!
15:24Get off!
15:25Get off!
15:25Get off!
15:25Get off!
15:26Get off!
15:29But not for long, allowing him and his friends to escape.
15:36According to news reports, two of the three bikers are later arrested.
15:40They're charged with assault, and ultimately each are sentenced to probation.
15:46A big price to pay.
15:48F*** you.
15:49Yeah, nice to meet him.
15:50F***!
15:50For failing to heed the warnings of security staff, who are simply trying to maintain the
15:56peace.
15:58F*** Mike!
15:59Mike!
16:04These days, thanks to precise online tracking tools, customers expecting a package can now
16:10know the exact second their delivery has arrived.
16:13I hope your mind is going well.
16:16You have no markers on your house that says what number you are.
16:20Still, it usually takes a human to get it there.
16:23And that is hard to find your house, my dude.
16:26And it's unsafe, honestly.
16:28And all that detailed shipping info doesn't tell the whole story about what the delivery
16:32person went through to drop the package safely at the doorstep.
16:37Hard at work.
16:39In North Carolina.
16:40In the midst of a standoff, he's going to deliver his package.
16:44I don't give up.
16:45F***!
16:46This delivery driver casually walks past multiple police cars with lights flashing right into
16:53an active law enforcement situation.
16:57Officers on scene suddenly notice him.
16:59Oh my God!
17:01And spring into action.
17:02Give us the package, bro.
17:04What are you doing?
17:06Apparently unfazed by any possible danger, the employee even gets proof of delivery.
17:12Look, he's taking a picture.
17:13It made it there!
17:15According to news reports, the delivery company released a statement saying that their drivers
17:21shouldn't deliver a package if they don't feel safe.
17:24And that they've since spoken to the employee, reminding him that his safety comes first.
17:32Advice that goes for any delivery person.
17:35But especially this one.
17:50In France, a delivery driver has hit a snag.
17:56A large dog is guarding the home he has to deliver to.
18:03The driver regroups and tries to approach again.
18:14His third approach is a bit more stealthy.
18:21To no avail.
18:30With one eye on the threat, he makes one more attempt to open the mail slot.
18:37Mission accomplished.
18:41A lesson in courage and perseverance.
18:46From a worker just trying to do his job.
18:57These days, hotel booking sites allow potential guests to get all kinds of details about their
19:02future stay through photos and reviews.
19:04That usually include promise of an inviting clean space.
19:10Usually.
19:11With the old car hotel room.
19:14In Georgia, two friends booked what appeared to be a nice hotel online.
19:19Notice how all these rooms have numbers, right?
19:23Just look.
19:24And then look at ours.
19:25And then look at ours.
19:27But once they arrive.
19:29Okay, y'all.
19:30We're going in the hotel that Shanae booked with her eyes closed.
19:33It's not quite what they bargained for.
19:36Spook him.
19:37Spook him.
19:38Spook him.
19:38Spook him.
19:40Spook him.
19:41Spook him.
19:42Spook him.
19:42Spook him.
19:43Spook him.
19:43Spook him.
19:44Spook him.
19:45You get a whiff of cigarettes.
19:46Spook�.
19:47Oh my god, it smells like someone who dumped their asterisk.
19:50Everywhere they turn
19:51You're trying to go mold and on it.
19:53Ew, really?
19:54I don't know what the that is.
19:56Reveals another red flag.
20:00I need Solo Kamai.
20:02This is a curtain.
20:04Somebody ate this bitch.
20:06Oh my god, it was so bad.
20:08They're not around.
20:10Get me out of here.
20:15Where is going?
20:15Where's the parking lot?
20:17The outside of the property is no more inviting
20:20than the inside.
20:26This is why you don't run after my .
20:29You hear it before you get shot.
20:32Look.
20:34Boss, let me get some money.
20:39Despite the less than ideal circumstances,
20:42the women choose not to complain to staff
20:44and instead make the best of the situation
20:48for two nights.
20:51But no matter how positive the outlook,
20:53this incident serves as a reminder.
20:55This is a curtain, somebody ate this bitch.
20:58When it comes to accommodations,
21:00you can't always trust what you see online.
21:03Look.
21:05Boss, so we can get some money.
21:07So make sure to read the reviews.
21:14Holy .
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