- 12 minutes ago
Customer Wars S08E09
Category
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TVTranscript
00:10I know that your protocol is...
00:12So you're trespassed or we gotta leave now?
00:14I'm an AG.
00:15I'm an AG.
00:16Good for you.
00:17I don't give a ****.
00:18Let's go.
00:20You're being the 10 because you're not leaving.
00:23You're acting like a Karen.
00:24You know who's a Karen?
00:25You are a Karen.
00:26You're acting like a Karen.
00:28You are a Karen.
00:31In the midst of a standoff, he's going to deliver his package.
00:36I don't give a ****.
00:39Oh my God.
00:41Okay, y'all.
00:42We're going to the hotel that Shaneeah booked with her eyes closed.
00:45This is a curtain.
00:47This is a **** curtain.
00:48Somebody ate this ****.
00:50Get out of my face.
00:51Go.
00:52Go.
00:53Cut.
00:55Lies.
00:57Lies.
00:58Customer complaints are at an all-time high.
01:02You ****.
01:03Time's a 50.
01:04Putting workers on the defensive.
01:07Oh!
01:08And with labor shortages, supply chain woes, and a 40% rise in violent retail crime, it's an all-out
01:16battle at the checkout.
01:22The customer is always right.
01:23Oh, the couch.
01:24It's just plain wrong.
01:26I am a customer!
01:27I'm a customer, too, Becky.
01:32Yeah!
01:33Your thoughts are calling ****.
01:35These days, where nearly everyone has some sort of smart device that can record,
01:40****, ****, one wall.
01:42It's easy to call people out for unseemly behavior.
01:45Wait.
01:47****, ****.
01:51There's your back.
01:52Oh, yeah.
01:53What I'm gonna do, I'll go back there and get everything.
01:55You're gonna pick that up.
01:56That's what your mama is.
01:57You tell your mama to do that, I'm happy.
01:59Like this employee who felt slighted after an apparent back-and-forth with the customer
02:07And while seeing a camera pointed in their direction may cause some to cut their losses
02:13For others it only seems to egg them on
02:26At a store in California
02:29According to the person filming this woman is allegedly complaining to the cashiers about the price of her items
02:35And now they claim she's been making unwelcome comments to the people she's been holding up in line
02:40Okay, ma'am, that's enough. You don't have to engage with him. It's not amazing. He's engaging into my business.
02:47Some employees intervene to move her along
02:49Yeah, it's freedom of now
02:51And Benji, you're going back to work with my sister and it's been needed. Like, you got what you wanted
02:56Yes, I'm recording you picture of her. I'm recording you, ma'am. Go ahead. I figure you would. Yeah
03:02Okay
03:03Thank you
03:06I'll watch him conducting himself in a respectful manner, so
03:10Exactly, and I do, too
03:11You're the one who's basing you for so many other places
03:14Yeah, right
03:15But instead of complying with the guard's request, she engages in a tit-for-tat with the customer who's recording
03:21her
03:22People have places to go
03:23I have places to go, too
03:26Well, clearly you're done with your transaction
03:27More importantly there
03:28This customer needs to proceed her transaction
03:32Taking one last photo
03:34Can you slide through here?
03:36Thank you
03:37She leaves
03:40Okay
03:42This is our store
03:44Yeah, why?
03:46This is our store
03:48But the back and forth continues outside
03:51This is our store
03:53He asked you why you had to be racist
03:55And you're mad?
03:57Yeah, because you're racist
03:59How?
03:59With both women now recording one another
04:02The conflict goes around in circles
04:05You tell me
04:07How?
04:08You tell me
04:09You the one who said it
04:11Uh, no, you're the one who said it
04:14Until one of them decides to escalate the situation even further
04:20I'm gonna call the police on your ass
04:21Call the police
04:24What are you calling the police for?
04:26You harassing me?
04:27No, I'm not harassing you
04:29And as she waits for someone to answer
04:32The insults pick up again
04:34You're acting like a Karen
04:36You know what the Karen is?
04:37You are a Karen
04:38You're acting like a Karen
04:39You are a Karen
04:40And turned particularly juvenile
04:44Keep taking it
04:49The woman does ultimately appear to get through to the police dispatcher
04:54On my door there's a mother and son harassing me
04:57According to the filmer
04:59The police do eventually arrive
05:01And no arrests are made
05:04However, the clip has over 9 million views
05:08It's unknown if the customer has made a public statement
05:11But keep in mind
05:13Okay, ma'am, that's enough
05:15You don't have to engage with me
05:16I'm not engaging with you
05:17He's engaging into my desk
05:19When engaging in a dispute at a store
05:22You're the one who's basing you
05:23How are you?
05:24Failing to treat others with respect
05:26Especially when cameras are rolling
05:29Could result in a whole lot of unintended attention online
05:33You're acting like a Karen
05:35You know what the Karen is?
05:36You are a Karen
05:41In the United States
05:42Every customer who walks into a business
05:45Is in theory
05:46A welcome guest
05:48Until they are not
05:50Here it comes
05:52I'm chill
05:57Don't drink yet
06:00And once a business owner or manager
06:03Tells someone to leave
06:04Refusing to go
06:05Can potentially turn a customer
06:13Into a trespasser
06:24In Rhode Island
06:26According to a police report
06:27Officers are responding to a call about an unwanted party at a restaurant
06:44It's unclear why these two women are no longer welcome
06:47I'm her husband
06:48That's not the point
06:49Can you look at me right here?
06:50We'll talk over here, okay?
06:51Your protocol is
06:52Can we all talk?
06:54Can we all talk?
06:54Talk over here then
06:55The man in the tan jacket
06:57Apparently one of the women's husbands
06:58Attempts to tone things down
07:00No, nothing
07:01Nothing
07:02She is our college friend
07:04As another officer checks in with the restaurant staff
07:07You guys just want to know
07:08Do you want to trespass?
07:09Anything we can do
07:10Trespass, yeah
07:11I just need trespass
07:12Get a nap
07:13Please
07:14I know that your protocol is
07:16So you're trespassing
07:17So we got to leave now
07:18Unless you want to be in there
07:19We're not trespassing
07:20You haven't notified us
07:21So we're trespassing
07:22But the women seem in no hurry to go
07:28I don't want to do this
07:29Okay, no, no
07:30I understand you don't want to deal with it
07:32But the protocol is
07:33If I ask you to turn off the body cam
07:35You have to turn it off
07:36And that's your protocol
07:37She's a f***ing lawyer
07:38So she knows
07:39Well that's f***ing lawyer stuff
07:41So that's not true
07:41So we got to go
07:42No, it is
07:43That's, that's the law
07:44I'm an AG
07:45I'm an AG
07:46Good for you
07:47I don't give a f***
07:48Let's go
07:48The officers appear unimpressed
07:50With the woman's claimed credentials
07:52Or her interpretation of state body cam policy
07:56Which says that a body camera
07:58Can be turned off
07:59At the request of a witness or victim
08:01But not for a suspect
08:03Can you get your children out of here
08:06I don't know why
08:07I'm sorry, what?
08:08Let's go
08:09No, no, no, no, no
08:12And now
08:12The officers have had enough
08:20I'm an AG
08:21I'm an AG
08:25She's a f***ing lawyer
08:27So she knows
08:28Well that's f***ing lawyer stuff
08:29So that's not true
08:30So we got to go
08:31No
08:31In Rhode Island
08:32That's law
08:33I'm an AG
08:34I'm an AG
08:35Good for you
08:36I don't give a f***
08:36Let's go
08:37My gosh
08:38Officers are attempting to remove a woman
08:40Claiming to be an assistant attorney general
08:42And her friend
08:43From a restaurant
08:44At the request of staff
08:46Hey, how are you doing?
08:48Hey, hey
08:48Hey, hey
08:49Don't, don't
08:49You need to take
08:50Hey, hey
08:51And when they won't go willingly
08:53I'm an AG
08:54I'm an AG
08:57What are you
08:57What are you
08:58What's wrong with you?
08:59What are you
08:59What do you probably
09:00What do you want to detain me for?
09:01You're being detained
09:02Because you're not leaving
09:03Or because of what?
09:04The woman and her husband
09:05Continue to assert her authority
09:07Sir, she's not doing anything wrong
09:09I'm an AG
09:09She's not leaving
09:10I'm an AG
09:11She's an AG
09:12What do you want to do?
09:13You're not
09:14She's not being arrested
09:15I'm not being arrested
09:17You're putting me in cuffs
09:18I'm not being arrested
09:19Do you have any weapons on you?
09:20No
09:20I'm an AG
09:23But the officers are not backing down
09:26You're arresting me in AG
09:27Let me tell you something
09:29Are you going to arrest my leg?
09:30No
09:30You're putting me in handcuffs
09:32And you're merendizing
09:33You're not merendizing me
09:34Buddy, you're going to regret this
09:36Yeah
09:36You're going to regret it
09:38I'm an AG
09:40Meanwhile, the other officer
09:42Is attempting to detain the friend
09:43Take your hands off me
09:45Take your f***ing hands off me
09:48But she's putting up
09:49A fierce resistance
09:53I'm right here
09:54I'm right here
09:56I'm right here
09:57Come on, Dave
09:59No, no
10:01Stop
10:02Babe, baby
10:05I'm right here
10:06I'm right here
10:08I'm right here
10:09I'm right here
10:10I'm right here
10:10No, no, no
10:11Babe, babe
10:13Babe
10:13The officers finally manage to get the cuffs on
10:15Relax, relax
10:17Relax
10:18Relax
10:18Relax
10:19As her husband watches helplessly from the sidelines
10:22Let's go
10:23You should come out of here
10:25No, you're overreacting
10:28You didn't have to have this happen
10:32Get in the car
10:32No
10:33No
10:35Babe, no
10:36Right here
10:37I'm right here
10:38Get in the car
10:38Just put her in
10:39No
10:40Get in the car
10:43Get in the car
10:43Get in the car
10:45No
10:45No
10:46No
10:47Where the f*** are you
10:49F***
10:51According to the police reports
10:53Both women are ultimately arrested
10:55We're not trespassing
10:56You haven't notified us
10:57So we're trespassing
10:58You never know
10:58You're not trespassing
10:59You're not trespassing
10:59You're not trespassing
10:59You're not trespassing
11:12You're not trespassing
11:15If she condemns her actions
11:16She faces a six-month suspension from her position
11:19However, in a news interview
11:21He says she's really remorseful
11:23And takes responsibility
11:25She's a f***ing lawyer
11:27So she knows
11:28Well, that's f***ing lawyer stuff
11:29So that's not true
11:30So we gotta go
11:31The AG's friend is charged with disorderly conduct
11:34Willful trespass
11:35And resisting arrest
11:36I don't mind you
11:38I do
11:39According to court records
11:40She pleads no contest
11:42To the charge of resisting arrest
11:43And the remaining charges are dismissed
11:45No
11:46No
11:46No
11:47In a statement through her attorney
11:49She apologizes to the members
11:51Of the Newport Police Department
11:52For her reaction
11:53To being taken into custody
11:55A situation that both customers
11:57Could have avoided
11:58By simply leaving when asked
12:00What the f***
12:02Don't cuss me
12:03In the court
12:04Your phone is going
12:06You have to make a kid
12:06And a reminder
12:08That regardless of one's position
12:09Hey, hey, hey
12:10I'm an 18
12:10I'm an 18
12:12The law applies to everyone
12:14Buddy, you're gonna regret this
12:16Yeah
12:16You're gonna regret it
12:18I'm an 18
12:25Modern shopping malls provide customers
12:28With more than just a place to buy things
12:30They often double as a space
12:32For people to socialize
12:36And of course
12:38Have a little fun
12:42But unlike other gathering spaces
12:44Such as public parks
12:46Malls are still privately owned businesses
12:48That can be held liable for injuries
12:50Or other harm
12:51That occur on their property
13:01So they often hire security
13:03To help ensure that everyone follows the rules
13:09And while many so-called mall cops
13:11Don't often see this much action
13:14Every now and then
13:17He's f***ing smiling
13:18I mean, you're so f***ing magnificent
13:20What?
13:21What did you say to me?
13:22At a mall in Canada
13:25According to news reports
13:26Security guards are trying to remove some BMX bikers
13:33Who they claim were riding their bikes
13:35Inside the mall food court
13:37While the bikers say
13:39They were simply walking with them
13:40And had agreed to leave
13:41After they got their food
13:45As things quickly turn physical
13:47Both sides call for backup
13:49Get off!
13:52Get off!
13:53Get off!
13:54Get off!
13:54Get off!
13:55Get off!
13:55Get off!
13:55Get off!
13:56Don't break his arm!
13:57Don't break his arm!
13:59F***!
13:59The biker in the purple shirt
14:01Manages to extricate himself
14:02Get off!
14:05But only for a moment
14:07Get off!
14:08Get off!
14:08Oh f***ing off!
14:15Get out of my face
14:16Dad!
14:17Go!
14:17Go f***ing f***ing
14:19Outside a mall in Canada
14:21Mike!
14:22Mike!
14:23A confrontation between security guards
14:26And some BMX bikers
14:27Who are told to leave the property
14:28Call please
14:30We need to
14:30Mike!
14:30Get Mike!
14:32Get Mike!
14:32F***!
14:33Get Mike!
14:34Mike!
14:35Quickly turns violent
14:37Hurry!
14:38I'm a bitch!
14:39The biker's friend joins the fray
14:41What the f***?
14:41I want you man
14:42Get off!
14:43Get off!
14:44Don't break his arm!
14:46Don't break his arm!
14:47F***!
14:47Do it man!
14:48Get off!
14:50F***!
14:50And once free
14:51The biker retaliates
14:53F***!
14:55F***!
14:57F***!
14:57F***!
14:58F***!
14:58F***!
14:58F***!
15:00F***!
15:01F***!
15:02F***!
15:03F***!
15:03F***!
15:03F***!
15:04F***!
15:04F***!
15:04F***!
15:05F***!
15:05As the apparently bloodied guard slowly recovers
15:07His partner once again has the biker in the purple shirt restrained
15:12Well stop f***ing me with him.
15:13Stop f***ing me around!
15:14F***!
15:15Get off!
15:17Get off!
15:17Get off!
15:18Back off!
15:18Stop f***ing touching man!
15:21Get off!
15:23Get off!
15:24Get off!
15:28But not for long, allowing him and his friends to escape.
15:36According to news reports, two of the three bikers are later arrested.
15:40They're charged with assault, and ultimately each are sentenced to probation.
15:46A big price to pay.
15:50For failing to heed the warnings of security staff, who are simply trying to maintain the peace.
16:04These days, thanks to precise online tracking tools, customers expecting a package can now know the exact second their delivery
16:12has arrived.
16:13I hope your mind is going well.
16:15You have no markers on your house that says what number you are.
16:20Still, it usually takes a human to get it there.
16:23And that is hard to find your house, my dude.
16:26And it's unsafe, honestly.
16:28And all that detailed shipping info doesn't tell the whole story about what the delivery person went through to drop
16:34the package safely at the doorstep.
16:37Hard at work.
16:39In North Carolina.
16:40In the midst of a standoff.
16:42He's going to deliver his package.
16:44I don't give up.
16:46This delivery driver casually walks past multiple police cars with lights flashing right into an active law enforcement situation.
16:57Officers on scene suddenly notice him.
16:59Oh, my God.
17:01And spring into action.
17:02Give us the package, bro.
17:04What are you doing?
17:06Apparently unfazed by any possible danger, the employee even gets proof of delivery.
17:12Look, he's taking a picture.
17:13It made it there.
17:15According to news reports, the delivery company released a statement saying that their drivers shouldn't deliver a package if they
17:22don't feel safe.
17:24And that they've since spoken to the employee, reminding him that his safety comes first.
17:32Advice that goes for any delivery person.
17:35But especially...
17:38This one.
17:50In France, a delivery driver has hit a snag.
17:56A large dog is guarding the home he has to deliver to.
18:03The driver regroups and tries to approach again.
18:14His third approach is a bit more stealthy.
18:21To no avail.
18:30With one eye on the threat, he makes one more attempt to open the mail slot.
18:37Mission accomplished.
18:41A lesson in courage and perseverance from a worker just trying to do his job.
18:57These days, hotel booking sites allow potential guests to get all kinds of details about their future stay through photos
19:04and reviews.
19:04That usually include promise of an inviting, clean space.
19:10Usually.
19:11Wait till y'all care hotel for a while.
19:14In Georgia, two friends booked what appeared to be a nice hotel online.
19:19Notice how all these rooms have numbers, right?
19:23Just look.
19:24And then look at ours.
19:25And then look at ours.
19:28But once they arrive...
19:29Okay, y'all, we're going in the hotel that Shanae booked with her eyes closed.
19:33It's not quite what they bargained for.
19:35I still can't.
19:37Spoo.
19:37What the ?
19:41We're in the hotel.
19:42Magic, ew.
19:45You get a whiff of cigarettes?
19:46Oh my God, it smells like somebody who's dumped their ass.
19:49Everywhere they turn...
19:51You're trying to get mold and on it?
19:53Ew, really?
19:54I don't know what the that is.
19:56Reveals another red flag.
20:00This is a cigarette.
20:02This is a f***ing curtain.
20:04Somebody ate this b***h.
20:05Oh my God, it looks so bad.
20:08They're not f***ing around.
20:10You're a jerk.
20:11Get me out of here.
20:15Where's the parking lot?
20:17The outside of the property is no more inviting than the inside.
20:26This is why you don't rent at the most of the f***.
20:38This is a f***ing curtain.
20:45This is a f***ing curtain.
20:46Somebody ate this b***h.
20:51This is a f***ing curtain.
20:52Oh my God.
20:52You're a fool.
20:53This is a f***ing curtain.
20:57and somebody ate this bitch.
20:58When it comes to accommodations,
21:00you can't always trust what you see online.
21:03Look, fall so we can get some rain.
21:06Damn.
21:07So make sure to read the reviews.
21:14Holy .
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