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Yorkshire's Poshest Hotel Grantley Hall Season 1 Episode 1
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FunTranscript
00:03it's out one Sunday we were just coming over the little bridge and I just looked at the first
00:11sales sign straight away I just said I'm going to buy grandchildren tomorrow I want to make
00:17it into a five-star hotel and I want to put Yorkshire on the map we wanted to create something
00:28that felt unique it's like a posh guest house are you well yeah everybody's your friend in Yorkshire
00:39no one would expect a hotel like this in a valley in the middle of Yorkshire
00:57we see ourselves with the Dorchester's with the Riggs the Glen Eagles we want to even be higher
01:03than them hello welcome to Gently Hall we are a Yorkshire team we've got that Yorkshire grit
01:12about us it's number one it really is the experience the people it's fabulous
01:21the feeling
01:42it's a colourful autumn at Grantley Hall and with the hotel's 47 rooms nearly at capacity
01:48it promises to be a busy week for general manager Nunu and his 500 staff
01:54a hotel is where dreams are made staying in one of our gorgeous superiors feet
02:00a hotel is where experience are shared
02:05a hotel is that memories are created
02:08so every action is always thinking how can we surpass guest expectations that they come to us
02:14and they say it's much better than any hotel in the world my job is to pass that to the
02:18team
02:18you could just get the guys to check the cars the six cars they're not straight at all
02:24thanks man
02:27that one there just that one there thank you very much
02:33I was always going to be an otelier always I couldn't do anything else and it's not a job
02:37it's you know it's my DNA and I could actually work all the time
02:43you know I'm sure that the team have spotted and they are doing something about it
02:47but I will chase it because we can't have that
02:50I'm quite good with detail that things need to look perfect
02:54looks worse on the camera wow
02:56how am I going to sleep with this tonight I'm not sure
03:00I think I want to see things as the guests see them
03:03and if it's not straight it looks messy it looks disorganized
03:09I think potentially I might be on a spectrum of something
03:11I wouldn't say what but I might be
03:13one word for Nuno incredible top leader
03:19been working with him now for about six years
03:23what do you think?
03:28thank you
03:32good and what about the chest you've spotted haven't you?
03:37it's not straights well done
03:40thank you
03:47Nuno's last job of the morning is a check of one of the hotel's most sought-after bedrooms
03:54the royal suite that I'm going to check
03:58the manager
04:05look at that
04:07built in the hall's former chapel
04:09the royal suite offers views of the formal gardens
04:18and features a show-stopping mezzanine level bedroom
04:24it's very frequent that people enter to this room
04:27and they cry when they get in
04:28because they can't believe how beautiful it is
04:34this could be a room for a king or a queen
04:38love it, love it, love it
04:39and here we have a picture of Valeria
04:43our founder
04:44and reminds me a bit even if she's not around
04:47she's around, she's watching us
04:52love that picture
05:03Valeria's son Richard has been at the helm of the business
05:05since the Sykes family bought Granley Hall in 2015
05:11and this week he greenlit a huge revamp of one of the food and drink venues
05:16the Orchard bar and restaurant
05:19so we've got the Orchard, 24-7 place
05:22it's meant to be more of a cafe-style place
05:24but more relaxed
05:25we changed the concept of it a couple of times a year
05:27to really give our guests a different experience
05:31it's originally post-Covid
05:34outside dining when you couldn't dine inside
05:36but it's become a really big part of what guests want here
05:39the Orchard's transformations are designed to change with the seasons
05:43and are masterminded by the hotel's interior and ambience manager Marek
05:50Patrick, action
05:52the bottom line is it has to be better
05:54it has to be different
05:55it has to photograph well
05:56and it has to be part of the Granley DNA
05:59which is, you know, the very height of luxury
06:02as you can see summer is over
06:04pink, white is disappearing
06:06and we're going to bring more warm colours
06:09gold, black and red
06:12these sophisticated colours just came to me like
06:15take me, take me, take me, work with me
06:17and, yeah, so
06:19I'm very excited actually about this project this year
06:23Marek has just three days to bring his vision to life
06:26before a lavish champagne launch on Friday evening
06:32no pressure
06:32no pressure, yeah
06:34it's just here but outside it's like this
06:41but his ambitious plans mean adding
06:43a new entrance
06:45updated lighting
06:47we're going to have a six
06:49three different designs in the middle
06:51and pots galore of metallic paint
06:54it has to be the same gold as we have across the hotel
06:57so we manage after like four, four, yeah, five samples
07:02and that's just for starters
07:04Marek is my butterfly
07:07I love Marek
07:08when I came here he was the right man for the job
07:11which is in charge of style
07:14how it feels, the smells, the looks
07:17and that's what he's great at
07:19so the panels we're going to cover with the antique middle kind of tiles
07:24but there's a few rules with Marek
07:25I don't want orchard closed for any time
07:29by closing an outlet
07:30it jeopardizes the service and jeopardizes the revenue
07:33and the reputation
07:34if I had my own way it would be the end of the day
07:36so I'd be quite nice to him to give him three days actually
07:53today, Grantley Hall is one of Yorkshire's most opulent hotels
07:57but back in 2015
07:59the Grade 2 listed country house was going to rack and ruin
08:03when Barnsley born entrepreneur Valeria Sykes spotted it on the market
08:08I'm sure God were working through me that perfect day
08:11and I just turned and I said
08:14I'm going to buy Grantley Hall tomorrow
08:16I'm doing it for Yorkshire and I've got to do it
08:19I said it's going to be a topped hotel
08:21I want to show the South what we can do in the North
08:27The first person Valeria called upon to help realise her vision
08:31was son Richard
08:34I remember it really well when mum called me
08:36I knew the place, it's a magical place, it really really is
08:40and I said well it must be crazy
08:43but I'll support you in what you want to do
08:45to embark on something like that is a massive challenge
08:48but if this is what you really want we'll make it happen
09:04Good morning
09:04Good morning man
09:06Hey, good to see you
09:07Good to see you
09:08Yeah, very good
09:09And look who's here
09:10Good to see you
09:11Good to see you
09:12You okay?
09:13Have you been okay?
09:14Yes
09:14It's fine
09:15And what's the plan for the day?
09:16What are you doing?
09:16I've got three meetings down in Norton and then in Lifestyle
09:19So I'm going to leave you with mum
09:20Perfect
09:20And I'll catch you a bit later, yeah?
09:22Richie is very demanding
09:23Yes, we're perfect
09:24So, you know, in his eyes, attention to detail is just unbelievable
09:28If I'm good at attention to detail, it's to a different level
09:31But you can't be running this place at the level we are
09:35without being demanding in everything
09:37Valeria is very different
09:38She's the mother figure
09:39She's an incredible lady
09:41She's the backbone of what we do
09:43She's the one that makes sure that we have the family values
09:47I came from near Bounsley
09:50I brought up in a council house
09:52My dad was a minor
09:55I've had a fantastic life
09:56But I've had a lot of sadness as well
09:59I got divorced
10:00So that's why I could put all the money into this
10:03I left school at 16
10:05Went to work for my dad's motor vehicle companies, scrapyards
10:08Typical tight Yorkshire man
10:09I'd certainly not got any idea of this sort of level of opulence
10:13It's so luxury
10:16Richard enlisted the support of his three children
10:19And together, the Sykes family embarked on the challenge of a lifetime
10:24Once we started looking around the grounds
10:26It was really sad to see how it had been allowed to fall into so much disrepair
10:32Oh, it was terrible, weren't it?
10:33You know, suspended ceilings that were just letting water in
10:36So the magnitude even of the main hall was significant
10:40But yeah, proper challenge
10:45And that proper challenge didn't half grow legs
10:48The renovations took four years
10:52Employing an army of local Yorkshire contractors
10:57And at a cost of more than a hundred million pounds
11:01Much of which was spent on adding a whole new wing
11:05We needed accommodation
11:06We needed a spa
11:07We needed a plant room
11:09The challenge was to create something with a bit of almost Romanesque feel
11:12To feel a little bit more European
11:15We did that on purpose
11:16To have something different to the hall
11:19So it's got tradition
11:20But the DNA is quite different
11:22The fabric is fresher and newer
11:27We wanted to create something that felt unique
11:30More like a touch of Yorkshire
11:32It's like a posh guesthouse
11:33Lady Johnson, how are you?
11:36Thank you
11:37Where else can you get greeted at the door saying
11:39Hey up, love, how are you?
11:40Welcome to Grantly Hall
11:41Let's get you all checked in
11:42Let's get your bags up to the room
11:44And get you all nice and relaxed
11:45All right, Glenn
11:46We're going to give you that Yorkshire welcome
11:48Why would we not?
11:50You smell nice
11:51I wonder what you've got
11:51Why is it?
11:52They use words that are very Yorkshire words
11:54And I love it
11:55You know, if you have somebody welcomed by a member of staff
11:58And they go, hi up
11:58Hi up, love
12:00Everybody's your friend in Yorkshire
12:01It's been great
12:02Thank you very much
12:03See you later
12:04And you leave as a friend
12:06You don't just leave as a customer
12:09Coming up
12:10The hotel receives a booking from a global superstar
12:15We have a super VIP coming from the States
12:18She'll be staying with us for a week
12:19So watch the space
12:22And can Marek stay afloat?
12:25There's a well underneath
12:26There is, yeah
12:27Wish him well
12:28With a rising tide of problems in the orchard
12:32Look at this mess
12:33It looks like a bombsite
12:47At the heart of Grantley Hall's mission to be a world-leading hotel
12:50Is the bespoke level of service it offers to everyone who stays with them
12:55With that in mind
12:56They've created a special task force
12:58Called the Guest Experience Team
13:01Good evening
13:02How are you?
13:03Very well, thank you darling
13:04How are you?
13:05She'll have a toast
13:06Wish department head, Thierry
13:08Guides with joie de vivre
13:10Happy anniversary
13:11Happy anniversary
13:11Fabulous, thank you
13:12And thank you for looking out
13:14My pleasure
13:15Thank you
13:16Well, we've been royally looked after, haven't we?
13:18Yeah
13:18I should be sure
13:19I should be sure
13:20I should be sure
13:20So basically the role of Guest Experience is to oversee our guest journey
13:24From pre-checking to checkout
13:26She had a good weekend
13:28It was just brilliant
13:29See you next time
13:32Bye
13:32Bye
13:32Au revoir
13:33See you soon
13:33We do research about our guest
13:35We log what they like
13:37What they don't like
13:38They will remember the emotion
13:40And the little detail
13:42More than the bottle of champagne
13:43You put in the bedrooms
13:44You still find plenty of tennis?
13:46No, I can't run
13:47I'm really in pain
13:48His legs
13:48So I need to get fit
13:50So I started rowing instead
13:51Oh, really?
13:53For me
13:54It's all about the heart of hospitality
13:56The big influence in my life was my dad
14:00Because he was managing casinos
14:02And then he switched to barashways
14:03It was just amazing
14:05If I could be 10% as good as he was
14:08Then I'd be happy
14:08It was incredible
14:14The hotel has 10 staff assigned to each room
14:17And with guests typically paying between
14:19£1,000 and £4,500 a night
14:21No request is too big
14:23Or too small
14:26Good afternoon
14:27Guest experience
14:30We'll check about three or four rooms a day
14:32Add any amenities
14:34The flowers, champagne
14:35Cakes, etc
14:36And just make sure
14:37Everything's all good for our guests
14:40We have been known to go out in our Bentley
14:42To collect prawn cocktail crisps
14:44For our guests
14:45We have a pillow menu
14:47And all our bed linen
14:48Is made with the finest Egyptian cotton
14:50That one just needs
14:52You need to move that ribbon
14:54And then the one behind it
14:55Just needs to go at the other side
14:57Perfect
14:58Perfect
15:00With the hotel nearing capacity
15:02The pressure's going platinum
15:04For Thierry's team
15:05With a booking from a globally renowned singer
15:09We have a super VIP coming from the States
15:12So I'm just reading what the main requirements are
15:15The riders
15:16She'll be staying with us for a week
15:17So watch the space
15:26The PA looking after Thierry's high profile guest
15:29Has been in touch
15:30To say their car is only a couple of hours away
15:35We're not going to do the normal check-in
15:37We will hand them to the PA
15:39Thank you
15:39Escort them straight to the room
15:42Thierry has a surprise in store
15:44Delicately prepared by the pastry team's
15:46Senior sous-chef, Shannon
15:52I'm making our very special VIP photo frame
15:56For a very special VIP guest
15:59We put a chocolate photo frame
16:00On a chocolate cake filled with ganache
16:03Blonde chocolate fudge
16:04Salted caramel truffles
16:07Crunchy chocolate pearls
16:08Gold leaf
16:10So we're going to use the finest ingredients
16:12The best in the world
16:13Everything that we use down to cream, sugar, chocolate
16:17Is world class
16:18This is edible gold
16:20It doesn't taste of anything
16:21But it just gives that little bit of grantly gold
16:25And finally a personal touch
16:27For a truly independent woman
16:30We have a white chocolate
16:31Hopefully the VIP guests will love it
16:42Back in the Orchard Bistro
16:43Work is continuing on the three-day transformation
16:49Who owns this ladder?
16:51This is to go to retirement house, please
16:53Oh, that's mine
16:54Oh, sorry baby
16:56But I really don't like this ladder
16:57It's like 1999
17:00But the forecast for style guru Marek's schedule
17:03Is looking bleak
17:04The weather is not helping
17:06Because we are working on the floor outside now
17:09So the water is going to be slightly wet
17:13Helping keep things on track
17:14Is Marek's trusted assistant
17:16So this is Shelley Leslie
17:19I'm a gift shop manager
17:21And my amazing helper
17:22Having Shelley in-house is an unbelievable help
17:25And she's always willing to change her shifts
17:28She's working with me very close
17:30And the connection from day one is like
17:32We are Pisces, basically
17:34We are both Pisces
17:35We get each other
17:36We get each other
17:37Marek's basically like a Labrador puppy
17:40Shall we?
17:41He will always go the extra mile for his role
17:44He is extra in every way
17:46But he's very, very kind-hearted
17:48And he will try his best to do what he can to help anybody
17:53I grew up from the very young person
17:55When my mum was always telling me
17:57You have to do what is here
18:00And just keep up with positivity
18:03And amazing, beautiful approach
18:05It needs to be perfect
18:06If it's not perfect
18:07I'm going to leave it
18:08I'm going to leave it
18:09Until it's going to be done properly
18:12Just a little bit
18:14Stop
18:15Exactly like this
18:16Perfect
18:19Next job for Mr Perfection
18:21An eye-catching selfie station
18:23I do like this fat
18:25Boom-boom
18:26Sticking out
18:26Well, let's hold the fabric over it
18:29And let's see how it looks
18:30But across the room
18:32Something's put a real dampener
18:34On progress
18:36What's happening here
18:37We're going to have to fill the carpet back
18:39Have a look at what's happened
18:41Like when?
18:42Chop the sheets out and re-sheet it
18:43You sure?
18:43Fully water damage
18:44So we've just got to find out
18:46Investigate
18:46I remember as well
18:47Book somebody to clean the sides
18:48Look at how they're dirty
18:50We need to clean the
18:51Footprints
18:52Yeah
18:53Yeah, yeah
18:53Okay
18:54What's that?
18:55Thank you
18:55Right, okay
18:57Not very good, isn't it?
19:00It's not clear why rainwater has been leaking into the restaurant
19:31I think the carpet's meeting underneath
19:34A lot of work, I understand
19:35So for now, for the next few hours
19:37I'm going to take this away from my head
19:39And I need to concentrate on something else
19:41But there's not much chance of that
19:43Look at this mess
19:45Wow!
19:46Have you seen a sign on the job site?
19:48Magic
19:48Magic in progress
19:50Hotel manager Nunu
19:52Wants to see the water damage for himself
19:55So we're going to put a new board, yeah?
19:58With just over two days to go until launch night
20:00Nearly every section of the marquee is in transition
20:07It looks like a bombsite
20:10For me, it's all about the wow
20:11It's all about the first impression
20:13The day that we don't have wows
20:15It's not going to happen
20:16Because then we're going downhill
20:17We have to keep going up here
20:19With everything we do
20:25The hotel staff have been briefed
20:28And are ready for the arrival of the famous pop star
20:31When celebrities are staying
20:32They'll be using a pseudonym
20:34So the staff will have to use a pseudonym
20:38Not the real name, of course
20:40The hotel's codename is Miss H
20:42Though the cake bears her real first initial
20:44Hello, Shannon
20:45Hi
20:46How are you?
20:47Is it ready for Miss H?
20:48It's absolutely ready for you
20:49Fabulous, thank you
20:49What have we got here?
20:50So we've got a dashboard sponge
20:52Munched up with ganache
20:53And then we have the gold leaf
20:54Gold leaf, yes
20:55How special this is
20:57Fabulous, isn't it?
21:01Miss H is booked into the Studley suite
21:03So one of Thierry's final tasks
21:06Is to deliver the cake
21:07And help Marek check the room
21:09For the slightest imperfection
21:11Oh
21:14Thierry, remember
21:17This one here
21:18This one
21:21Ah, and the box was upside down
21:23You see
21:23The title
21:25Look
21:26We need the touches of paint here
21:28Yeah, just a little bit
21:29I'm going to take a picture
21:29And then send it to the decorator
21:32Because that's not good
21:34Maybe just a touch of the hoover here, please
21:37Okay
21:37At the end of the bed
21:41Perfect
21:41Done, dusted
21:42I am ready or not
21:44Can I go, go, go?
21:45You can go
21:46Thank you so much
21:49With the suite's final touches underway
21:56Thierry does a final sweep of a location
21:59He knows his guest will use
22:01I need to look right
22:02So look, yeah
22:03That's good
22:05That's good
22:06Oh, I love the gym
22:10Everyone in the building
22:12Is poised
22:12For Miss H's arrival
22:14In half an hour's time
22:20Coming up
22:21Grantley Hall
22:22Welcomes pop royalty
22:24Checking underwear, please
22:26Team, let's receive
22:28With joy
22:29Yeah, room 46
22:30Thank you
22:31And while the orchard's leak
22:33Seems contained
22:35Is it the calm before the storm?
22:50Everything is in order
22:51For Miss H's arrival this afternoon
22:53But before getting to the hotel itself
22:55Every guest is treated
22:57To a very special welcome at the gate
22:59From Grantley's meet-er-and-greeter
23:01Extraordinaire
23:09My name is Isaac Arikawi
23:11I originated from Nigeria
23:15My job role is welcoming host
23:18We are happy to have you
23:20I'm Isaac
23:21On behalf of my team
23:22We are glad to have you
23:24Thank you so much
23:25I'm a guest, hey
23:26Thank you
23:28What is required of me
23:30Is to offer them
23:31A warmly welcome
23:33I threw myself out
23:35Woo
23:36Welcome to Grantley Hall
23:38They must feel at home
23:40Happy
23:41We have to check in
23:44Underwear, please
23:45After room 22
23:46We have room 28
23:48Shepherd, please
23:49Thank you
23:51Well, where do I start
23:52With Isaac
23:53With Isaac really
23:54You know
23:55Every single time
23:56That a guest comes down the drive
23:57They say
23:58Oh, I want what he's having
23:59And we all do the same as well
24:01He comes in every day
24:03With the most bubbliest mood
24:04Ever
24:04How are you today?
24:06Welcome to Grantley Hall
24:07You both looking charming
24:09If you want to cheer up your day
24:12Go spend five minutes with Isaac
24:13Of course
24:15By nature
24:17I treat everyone
24:19As a VIP
24:20Making them feel valued
24:22Making them feel respected
24:23Making them feel honoured
24:32We wish you longevity
24:35Peace of mind
24:36Joy, happiness
24:37And all the goodies of this world
24:39We love you here
24:40It's time for Isaac
24:42To greet mystery guest
24:44Miss H
24:46Hello
24:48Welcome to Grantley Hall
24:49You are VIP with us?
24:51Miss H
24:52Oh, we are glad to have you
24:54Thank you so much
24:55Thank you, Miss H
24:56Check in underwear, please
24:59Executive Mercedes-Benz
25:01I have Miss H
25:02Room 46
25:04Please
25:05Team let's receive
25:07Where to die
25:08Yeah, room 46
25:10Miss H
25:10Thank you
25:13But it will be tomorrow
25:14Before Thierry gets the chance
25:16To greet her in person
25:32It's the morning after the hotel's star guest
25:35Checked in to Grantley
25:37Checked in to Grantley
25:37Yeah, it's a big deal
25:40I'm trying to meet the car
25:41I'm going to meet her this morning
25:43And ask her how the evening was last night
25:46She's been well looked after
25:48And how she feel
25:49About staying at Grantley Hall
25:51So, no, all good
25:52So waiting for her to come down
25:53In the next few minutes
26:00Always under pressure to impress
26:02The staff now have an opportunity
26:04To showcase their skills
26:05To none other than singer Kelly Rowland
26:15Kelly found fame with Destiny's Child
26:18One of the biggest selling girl groups of all time
26:20And as she's learning French
26:22Thierry's hoping her stay will be magnifique
26:27Good morning
26:28Bonjour
26:29Bonjour
26:31Ça va?
26:33Oui, ça va
26:33How was your evening last night?
26:35Very good
26:36Did I look after you well?
26:37Yes, yes
26:37The food was delicious
26:38Great
26:38And you go to the spa?
26:39Yeah
26:39It was summer
26:40Good, thank you
26:41Yes, of course
26:42Now, French lesson
26:43Okay
26:44I love your cap
26:46Yes, so what is my cap in French?
26:49A casquette
26:50C'est une jolie casquette
26:53Une jolie casquette
26:54Fabulous
26:55So we do a bit of French later when you come back?
26:58Yes
26:58Yeah?
26:59Yes, before I get in the steamer
27:01Good morning
27:01Good morning
27:02Good morning
27:02Good morning, all
27:03Paul, good morning
27:05Good morning
27:06The Grantley front of house team are buzzing
27:10I listened to their songs a lot when I was growing up
27:13A lot
27:13I still don't think it's really happened
27:15It feels a bit surreal
27:17I'm just waiting for the day when Beyonce comes here
27:20Oh, I'm watching
27:20Because them two in here would be an absolute half
27:24Yeah
27:24Good morning, all
27:29Thank you
27:30That works very well
27:30Thank you so much
27:31She'll have a lovely day
27:33Thank you
27:34Everyone can finally breathe out
27:36She said to me that she'll be coming back
27:38When she's travelling on holiday
27:39So that'd be so nice to welcoming her back
27:45Before they're right back on duty
27:46To receive their next guest
27:52If people say to me
27:53Do you know what?
27:54I feel like home here
27:56We've done it
27:57That's what matters
27:58I love my guest
27:59And just to create this emotion
28:02I'm getting sometimes emotional as well
28:04Because I love it
28:11Whether check-ins or check-outs
28:13It's the job of doorman Kevin
28:15To keep the comings and goings running smoothly
28:20Can't get you much nearer than that
28:23I've been in hospitality most of my life
28:26I understand the people
28:28So I'm not just saying hello
28:30I'm being welcoming
28:32I'm a Yorkshireman through and through
28:34Born and bred
28:35Born in Skipton
28:36Now live in Ripon
28:39As they say in Yorkshire
28:40In this job
28:42Kev's clearly like a pig in muck
28:46You can be standing here
28:47You can watch the birds and everything
28:48Then five minutes later
28:50You have four, five, six cars on the front
28:53And in probably five minutes' time
28:55We'll be nice and steady and quiet again
28:57Hello there
28:58Every department needs a Kev
29:00You know, every single lady
29:02That comes through for afternoon tea
29:03Absolutely love him
29:04All the gents that come through
29:06Always stop and have a conversation with him
29:08He's so unique within himself
29:11Hello there
29:12How we doing?
29:14All right
29:14Have you got any plans for it today?
29:17Any particular walk?
29:18Head up to Pertley Bridge, you think?
29:20Pertley Bridge?
29:20Pertley Bridge, yeah
29:21We're in beautiful surroundings
29:23We're in God's County
29:25We're in Yorkshire
29:25People want to come and see the countryside
29:29They want to go on to the North Yorkshire Moors
29:32If you want to make it a really longer walk
29:34You can go the other side of Fountains Abbey
29:36You can go over the Seven Bridges
29:37And drop yourself right into Ripon
29:39Yes
29:39I've got a little map
29:40Keep coming with us
29:41I'm a bit busy today
29:42But enjoy
29:43See you later
29:44Bye
29:45They do go to Pertley Bridge
29:47To see the oldest sweet shop in the world
29:48They go to Ripon to see the cathedral
29:51And that does make us special
29:54But as well as being a devoted doorman
29:57So what I'm going to do is take you a short 20 minute, half an hour tour
30:01Kev has a side hustle at the hotel
30:03That he loves nearly as much
30:05We'll start at the very beginning in 1680
30:08And we'll end up in 1910
30:10I like history anyway
30:12I'm interested in other historical things
30:15So the suggestion was
30:16Put a sign on reception
30:18And say at four o'clock
30:20Your doorman cabin will take you around on a history tour
30:23So you now stood in the oldest part of the building
30:27This was completed in 1680 by Thomas Norton
30:30I can give you a half hour walk around
30:32I can sit down for three hours if you really want me to
30:35I can talk for England
30:38This was the original library
30:40Quite a few of the books around the shelves are original books
30:43Okay
30:43So if you were to choose a year
30:47We're going what we've got there
30:501971
30:53Each book when we open it
30:55Shows you on our little card
30:59Is a cocktail from that era
31:01If we like it
31:02We hand it to the bar staff
31:03And they make you one
31:05So a pisco sour
31:06Three of those
31:10He's wonderful isn't he
31:11He's incredible
31:12He's a walking history book
31:13He really knows his stuff
31:18It's the second day of the Orchard Bar and Restaurant's big makeover
31:23It's getting there for you
31:25Fantastic
31:27The board is done on the flooring
31:28So we have a gap already filled
31:30Decorators literally
31:32They have like probably another two hours to finish
31:34Bowls are going on the olive trees
31:36It's all going together
31:38I think the colour is incredible
31:40With the tiles
31:41Below the bar and the tiles
31:43On the planters
31:44So win, win, win
31:47Yahoo
31:48As they say
31:50Teamwork makes the dream work
31:52You can clear all this
31:54And then it's ready for the
31:55Guys to come in tonight
31:57Okay
31:57Sometimes I can be his mum
31:59Sometimes I can be
32:01His carer
32:03The dynamic between us changes
32:05On a daily basis
32:06But we're ultimately friends
32:08Thank you so much for everything
32:10That's okay
32:11His mind does work at a million miles an hour
32:14Sometimes he will verbalise at a million miles an hour
32:17I think he's got easier to rein in
32:20The more we've got to know each other
32:22So it's quite easy to calm down now
32:25I've got him under control
32:26Okay
32:27Thanks
32:28That's very useful information
32:29Woohoo
32:32At the other side of the restaurant
32:33There's still a large damp patch to deal with
32:36Floor
32:38Wow
32:39Big job tomorrow
32:41Cleaning
32:41Wow
32:42Along with the prospect of more wet weather
32:45Tales radio
32:46With the latest weather
32:47Storm Amy is set to hit the region
32:48During the afternoon
32:49Bringing heavy rain and gusts
32:51Of 50 to 60 miles an hour
32:53In exposed areas
32:54Travel delays
32:55And road and rail closures are likely
33:01Coming up
33:05Are Marek's plans
33:07About to short circuit
33:09Two of the lights are not working
33:11As his three-day makeover approaches its deadline
33:15Tick, tick, tick, tick, tick, tick
33:17I can feel it now
33:31For Marek and his team
33:32It's the final day of Operation Orchard Overhaul
33:37I was here at 7 o'clock
33:38And I set up three alarms today
33:41Instead of two, like always, three
33:43To make sure I am on time
33:45And I hate to be late
33:46With just nine hours to go
33:48Before an elite list of guests
33:50To send for the launch party
33:51There are still plenty of jobs left to juggle
34:00We're steaming the blankets
34:02Cushions almost done
34:04And the covers
34:05We're doing the howlytries now
34:08Position of the floor standing lamps
34:11Inside is a hive of activity
34:14But outside, a storm is brewing
34:18We're always checking the weather very carefully
34:20Because obviously the structure of the venue is fragile
34:24And we need to make sure, you know, it's safe
34:26The wait is not going to help with the glamorous look
34:30Of the guests arriving today
34:31But hey-ho
34:32We're going to deal with it
34:33Adding 15 evergreens to the four huge olive trees
34:37Is boosting the woodland feel
34:40Squeeze it in
34:42Not very happy with this actually
34:44How it's going?
34:44You measured?
34:45No, sorry
34:48He ordered for my measurement
34:50They just need to go in gold pots
34:52To tie in with the overall theme
34:55That side down
34:57Push down that side
34:59That's not how the physics works
35:01Okay, if I'm going to walk out from this
35:04You can do it
35:05Everything is possible
35:06It just needs a little bit of manoeuvre
35:08But unfortunately, it's a little bit tight
35:13And we're done
35:16See? Everything is possible
35:18We will need some gold paint
35:21And I will need a manicure
35:25It's too low
35:28Everybody's a critic
35:30With the orchard within the orchard well on its way
35:34Marek has arranged a surprise finishing touch
35:42In orchard this year we have a red Fiat
35:44Tim Sykes said
35:45What's about a car?
35:46I said, yes, let's have a car
35:48You know, we're going to put a car inside
35:50And they said, what inside?
35:51I said, yes, inside
35:52And he said, yeah, I have a small Fiat, 500
35:54I said, yes, can I have it?
35:56And he said, of course you can
35:58Then I fell in love with this car
36:03Kola is beautiful
36:08Amazing
36:10Exactly as we picture
36:12And it looks stunning
36:13I'm pleased and happy
36:15Like a wow, wow, wow
36:25Maneuvering an Italian car
36:27Worth 40 grand into a tight corner
36:30Isn't a job to be rushed
36:33Super
36:34Yep
36:41That's great effect
36:42Because, you know, you open the door
36:43Car is in the front of you
36:45Then wow
36:46And then wow
36:47Yeah
36:49We have a cherry
36:50On the top of the cake
36:54The orchard is glowing
36:55With a cosy and vibrant charm
36:58But the scene outside
37:00Is far from inviting
37:03And Marek's outlook
37:04Has just become
37:05A lot gloomier too
37:09Hi, sorry
37:10Can you help me please?
37:12The guys came yesterday
37:14And the day before
37:15To fix the chandeliers
37:16On the ceiling
37:17Two of the lights
37:18Are not working
37:21Perfect
37:21Thank you
37:22Bye
37:23The lights are on the blink
37:24And Marek's
37:25On the brink
37:26Tick, tick, tick, tick, tick, tick, tick, tick, tick, tick, tick
37:29I can feel it now
37:30Especially when the hotel's founder
37:32Valeria
37:32Pops in to check
37:34How things are going
37:35With the makeover
37:36Lovely to see you
37:37It's fantastic
37:38What's here?
37:39It's not finished yet
37:40Well done
37:41Thank you
37:42I love the red
37:43Yeah?
37:44It's too fabulous
37:45So bright
37:47Almost there
37:48Just party now
37:53So, this evening
37:55How are you all feeling?
37:56Ready for a new service?
37:57Yeah
37:58With the food and drink service team
38:00Now on site
38:02We've got the menus
38:03Which I've handed out
38:03So you guys
38:04Not this way, this way
38:05And the chandeliers being repaired
38:08Transforming that we're doing them two
38:09It's just blown
38:09That's all
38:10But we have got some spares
38:12In the container
38:13Good
38:14Where are you going?
38:15Here
38:15Yeah, there's one man
38:17Marek, Shelley
38:18And the rest of the team
38:19Can finally complete
38:20Their mammoth journey
38:22Happy?
38:23Yeah
38:23Ready for a bottle of wine
38:24And a bath
38:24I'm not going to do it
38:26I'm ready to have something laid out
38:28Woohoo!
38:33When the guests arrive
38:35For the launch party this evening
38:36They'll be treading in some very illustrious footsteps
38:39Since it was built in the late 17th century
38:42Grantley Hall has been home to lords and ladies
38:44And played host to royalty
38:48Doorman and history buff Kevin
38:49Is guardian of the hall's archives
38:55We're very fortunate that when Grantley Hall first opened as a hotel
38:59There were several people in the area said
39:02Oh, I've got some historical bits you might like
39:06And as more information comes in
39:08This gets thicker and thicker and thicker
39:11I think the appeal of the mysteries
39:15The little bits of
39:16We've got a snippet of that
39:18Is I want to know that that is correct
39:21And how can I find that out?
39:23It's a challenge
39:24Get the old grey cells working
39:26Grantley Hall
39:27First built in 1680
39:29Was in the same family for 200 years
39:32One of the sort of flamboyant characters of that time
39:36Was certainly the first Lord Grantley
39:37Which was Fletcher Norton
39:39Very much in the judiciary system
39:41And became Speaker of the House
39:44By the early 20th century
39:45The Norton family had sold the hall
39:47To the wealthy industrialist
39:49Sir Christopher Furness
39:50And his wife
39:51Lady Jane
39:54Well, what of the decor now
39:56Is very much down to the 1910s, 1920s
40:00They had lavish parties
40:02They had friends stay
40:04They showed off
40:05The Japanese garden was added by Lady Jane Furness
40:08In 1910
40:09One of the first in the country
40:11And she loved to show that off
40:15And there she is proudly sat on the bridge
40:20After the war, the hall became an adult education centre
40:23Before the Sykes family added a new chapter to its illustrious history
40:30Looking through these photographs
40:31It just invokes all the different things that Grantley Hall has been
40:35How it's evolved
40:37How it's grown
40:37And obviously Mrs Sykes bought this place
40:41Changed it
40:42Put the vibe back into it
40:44Put the beauty back into it
40:46Brought it back to life
40:51At last, the revamped bistro is ready for launch
40:55And for the first guests
41:00There'll be a much-needed port in a storm
41:04Welcome to Grantley Hall, sir
41:06It's pouring down the rain
41:07Freezing cold
41:08Very wet as well
41:10But everyone's here to party
41:13It's a tough shift for the porters
41:18But it's nothing they haven't dealt with before
41:28Because it is a theme
41:30You can allow a bit of poetic licence
41:32And Marek's brilliant at that
41:33He delivers and he's got a proper heart of gold
41:35He gets the stress
41:36He does the work
41:37He gets the accolade
41:39That's really lovely to be able to put somebody in that position
41:42Luckily, it seems the weather hasn't kept anyone away
41:47And the party guests can now get their first glimpse of the new-look space
41:55Everywhere you turn, there is a beautiful vignette
41:58That you can just enjoy and take in
42:01So I think they've just hit the nail on the head, really
42:06It's so beautiful
42:07They've pulled all the stops out
42:10Wow, to see the guests happy in the environment
42:13This is like unbelievable
42:16You see the eyes, they're rolling everywhere
42:18They're going to see the chandeliers in the sky
42:20They're going to see the car
42:21Different colours in the bar
42:24So I feel completely fulfilled and accomplished
42:28It's like triple the salary
42:31I feel very privileged that I can do this for the guests
42:34And to receive such a beautiful feedback from them
42:43Next time
42:46Michelin star chef Sean Rankin
42:48Right, we need to work fast now, yeah?
42:50Hopes to charm a prestigious champagne house
42:53It's going to be quite precious
42:54You might see a few spoons getting flown around the kitchen
42:57What are you kidding?
42:58A once-in-a-lifetime event is planned for a VIP couple
43:02And
43:03Head that end
43:04The hotel splashes out
43:09On its first ever spine-chilling soiree
43:12Halloween is a gamble
43:13If it works, then we'll be the place to spend Halloween
43:18All that in Grantley Hall next Thursday at 8
43:21New tomorrow at 8
43:23Rob Bell's new series continues
43:25Building the Impossible
43:26A lighthouse in the raging waters off Shetland
43:29And when building a B&B business seems impossible
43:33It's time to invite the hotel inspector for an honest assessment
43:36She's in Bramber
43:37Next
43:43And when building a B&B business is in Bramber
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