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00:19The hotel does not want you here for their reasons so you're gonna be leaving
00:30Come on, because you are in forbidden area
00:37You weren't gonna have me
00:45Oh my god
00:58Customer complaints are at an all-time high
01:02Putting workers on the defensive
01:06And with labor shortages, supply chain woes
01:11And a 40% rise in violent retail crime
01:14It's an all-out battle
01:17At the checkout
01:21The customer is always right
01:24It's just plain wrong
01:26I am a customer
01:27I'm a customer too, Becky
01:32I don't know what the is wrong with this bitch
01:34But I'm not the one for that
01:35A nationwide survey of frontline service workers
01:38Reports that 53% of them have encountered unruly customers
01:42You're gonna slam a window in my face?
01:45That's very rude
01:49And while employees are generally trained to de-escalate the situation
01:53Some may be compelled to respond with aggression
02:03Like in this situation where, according to the person filming
02:07A man was aggressive towards employees
02:09Prompting them to remove him from the premises
02:12Walk, walk, walk
02:14Get out of here
02:15But sometimes the line between acting out of concern for workers' safety
02:20And simply being pushed to the limit
02:22Is harder to discern
02:26At a baseball stadium in Pennsylvania
02:30According to news reports
02:31This employee is confronting a fan
02:34Because he believes the man
02:37And his friend
02:38Were bothering a food and beverage worker
02:45As tempers flare
02:46It doesn't take long for the verbal sparring
02:50To turn physical
03:01As both men seem to prepare for round two
03:06A few bystanders try to intervene
03:13But the fan approaches the employee
03:17And according to news articles
03:19Spits blood
03:27And then
03:29Appears to do it again
03:37As another apparent employee
03:39Attempts to intervene
03:40The worker
03:44Escalates
03:54Moments later
03:57Stadium security arrives
04:05And while they struggle to separate the two combatants
04:11Eventually
04:12They walk off with the employee
04:14And local police
04:16Show up on the scene
04:17Although
04:18According to news reports
04:20Neither party chooses to press charges
04:24Following the incident
04:26The baseball team releases a statement
04:28Saying that the employee is suspended
04:30And that the incident is under investigation
04:34But no matter what provocation
04:36Arises from a customer
04:40Employees are advised to keep their hands
04:42And accessories
04:44To themselves
04:56Successful luxury hotels excel
04:58At something called
04:59Guest centricity
05:01Which means making customer relationships
05:03The top priority
05:05And while that means
05:07Sometimes catering to difficult guests
05:11If their behavior diminishes the experience of others
05:14The hotel might have to bring that relationship
05:18To an end
05:21At a hotel in Florida
05:33According to the police report
05:35Officers have been called
05:36Because an allegedly intoxicated mother and daughter
05:39Who had checked in earlier
05:40Tried to enter the wrong room
05:42And then became aggressive with staff
05:44Who came to assist them
05:46All of a sudden
05:47These people just
05:48So mean
05:48And just like
05:49Knocked me over
05:50And
05:51Wait in the dining room
05:52Yeah
05:54And listen
05:55I'm like
05:56I'm in the travel business
05:57And she's with me
05:59My daughter
05:59And I was knocked down
06:01When will you check it out
06:03Tomorrow?
06:04No I'm here
06:04I just checked in today
06:05Okay well
06:06They're not going to probably want you to stay here
06:08But they got that right
06:09Wait what?
06:10And now
06:11They are being asked to leave
06:13Of course
06:14Because these people are
06:15F***ing liberal
06:16Wait what happened?
06:17The women seem to be confused by the news
06:19That they must vacate the hotel
06:21Okay you both
06:22You both appear a little intoxicated tonight
06:24I'm not intoxicated
06:25You are intoxicated
06:25I can smell it
06:26I didn't drink it
06:27I can smell alcohol
06:28I don't give shit
06:28I don't drink alcohol
06:29Okay well what's going to happen is
06:30I don't drink alcohol
06:31The hotel does not want you here for their reasons
06:33So you're going to be leaving
06:35We're going to go to your room and get your stuff
06:37And you can find another hotel
06:38Wait a minute
06:38This is so f***ing illegal
06:40Are you telling me I'm f***ing arrested?
06:43I don't give a f***
06:44Are you telling me I'm f***ing a hotel?
06:48At this point
06:49A second officer arrives on the scene
06:51I'm trying to just talk right now
06:54He's trying to tell me that we have to leave
06:56Get another hotel room
06:57No listen
06:59I'm telling you right now
07:00This is going to be really bad
07:01And the women attempt to plead their case with him
07:04Let's try to get you guys another hotel
07:06No
07:07Just f***ing fine
07:08They just want to get you guys
07:09The people in the hotel are f***ing
07:11Whatever
07:11F***ing this f***ing
07:14But pointing the finger at employees
07:15Does not appear to persuade officers
07:17That girl f***ing shut up
07:19It's not okay
07:20And as their outrage continues to rise
07:23If they listen
07:24So if they want you to leave
07:26You have to leave
07:27That's all it is
07:28If they want you to leave
07:28You have to go to jail
07:29Why are we paying so much money?
07:31Well so
07:32I'm going to jail
07:33Can we s***
07:34The officer's tolerance is falling
07:37Fast
07:38Are you guys choosing to leave?
07:40You're a liberal
07:40No
07:41Are you refusing to leave the property?
07:43Yes
07:43Turn around please
07:44No
07:45Turn around please
07:46No
07:46No
07:55The daughter apparently tries to come to the mother's aid
07:58So the second officer breaks off to place her in restraints as well
08:02Don't move
08:04Don't move
08:06Don't move
08:15Don't move
08:17Get off
08:20Jimmy
08:20Let's go to the unit Jimmy
08:21Jimmy
08:22Oh my god
08:23Help
08:23Police call for backup
08:25Stand up
08:29I did nothing
08:31I just told my mom
08:33Eventually more officers arrive on the scene
08:36Mom
08:37You did nothing wrong
08:39You should let me know that
08:41And the daughter is escorted towards a waiting police car
08:44Look at you
08:47Stop that
08:48All right
08:49Just let it go now
08:50You said you're peace already
08:52You said you're peace
08:53Stand up
08:54Stand up
08:57One
08:57You ready?
08:58One, two, three
08:58Oh my god
08:59The mother is brought to her feet
09:01And taken to the squad car
09:03Where's my daughter?
09:04The women are charged with trespass after warning
09:07And disorderly intoxication
09:09Sit down
09:09Sit down
09:11Okay
09:11Thank you
09:11The daughter is also charged with resisting arrest without violence
09:15While the mother is additionally charged with resisting arrest with violence
09:20And battery on an officer
09:22The daughter pleads guilty to all charges
09:25Plus two additional counts of battery
09:28And receives 12 months probation
09:31The mother pleads not guilty to all charges
09:34And the charges are disposed
09:38But the incident serves as a lesson
09:41That hospitality is a two-way street
09:43I got here
09:44You were yelling
09:45You were loud
09:46You were yelling
09:47And while staff should do their best
09:49To create a welcoming atmosphere
09:50Are you showing me at a hotel?
09:55A lack of respect can seriously shorten one stay
09:58Turn around please
09:59No
09:59Turn around please
10:00No
10:01No
10:02No
10:03Don't
10:04Oh
10:04Oh
10:05Oh
10:12Robo-taxis
10:13Fully autonomous driverless vehicles
10:16Are currently only available in four cities in the U.S.
10:20Though the global market is projected to reach $108 billion by 2029
10:26According to one report
10:29But despite the public's growing comfort with a ride that has no human driver
10:34There are still some roadblocks that need to be overcome
10:39The f*** is stuck because the f*** is trying to go behind the f***
10:45But then it's stuck behind the f***
10:47And oh my god there's another f***
10:49What's everybody going to do?
10:51It is a f*** standoff
10:54Like this case
10:55When four driverless cars appear to have a hard time deciding which should move first
11:00Who's going to win?
11:01I cannot walk away now
11:04Causing a minor traffic jam
11:07There's four of them stuck
11:08Until finally
11:10Oh
11:10Oh
11:11That f*** came through
11:13Woohoo
11:14Yay
11:16But while some customers are able to laugh off a few technical glitches here and there
11:22Not everyone is a fan
11:24Of the future
11:27Oh my god
11:28People are
11:28Oh my god
11:30Oh no
11:30Oh my god
11:33In California
11:34What the f***
11:35A group of people appear to ambush and encircle a driverless taxi
11:40Blocking its advance as passengers sit inside
11:43What the f***
11:44Oh my god
11:45What the f***
11:47Oh my god
11:49No way
11:51According to the passengers
11:52The people outside allegedly jump on the hood of the car before spray painting the windows
11:58And even appear to record their own misdeeds
12:01Why are you attacking us?
12:03Connected to rider support
12:04This call may be recorded for following the show
12:07Concerned for their safety
12:09The four women inside
12:10Call the ride share's customer support line to get help
12:13Oh my god
12:15Holy f***
12:16But it may be too late
12:22An unknown object is hurled at the car
12:25Hi
12:25We're getting attacked
12:27Uh yeah
12:28There's people spray painting the car
12:30And they're throwing things at it
12:31Are you guys okay?
12:32No we're not okay
12:34For the meantime we're ready
12:35Call lane one one for you right away
12:37Oh my god
12:38Oh my god
12:39An employee works to get the passengers help immediately
12:42Please assure that the doors are left
12:45And you are safe inside this car
12:48The car's trying to drive away
12:50Yeah it's trying to drive away
12:51Trying to lose you
12:52Yeah
12:53Luckily the group of attackers seem to exit the scene
12:57And the vandalized vehicle manages to steer the passengers away from the fraud situation
13:01As a second employee enters the chat
13:04I'm glad that it's on the move now again
13:06But uh do you guys need emergency services?
13:08Are you guys okay?
13:09No yeah
13:09No one is hurt
13:10Yeah the car
13:12Is
13:13The car's trash
13:14The car's trash
13:14Yeah
13:15The passengers eventually get to their destination safely
13:19Here's what they did
13:22That is insane
13:24Before the car returns to its home for repairs
13:27Look what happened after we got into the car
13:32And while it's unclear if the alleged offenders are caught
13:35Or why they attacked the vehicle in the first place
13:37A spokesperson for the rideshare company states
13:40That the trust and safety of the community is their top priority
13:44That was so scary
13:46And that they promptly alerted authorities who are investigating the incident
13:56Here's hoping that if whoever was responsible
13:59Has any issues with technology in the future
14:01What the f***
14:03They forgo the vandalism
14:05And choose to express themselves
14:07Via the company's customer service hotline
14:10Instead
14:18According to one report
14:20Tourism around coral reefs
14:22Contributes 36 billion dollars to the global economy every year
14:26Unfortunately
14:28The tourists themselves can take a toll on the reefs
14:32As chemicals from sunblock
14:34Oil from boats
14:35And grabbing or kicking coral
14:37Can all have a negative impact
14:39Which is why testing the boundaries that protect these sites
14:43Even if unintentionally
14:45Can have serious consequences
14:48Which boat did you come from?
14:51Where is your boat?
14:53At a national park in Thailand
14:55A group of rangers discover a man and a woman
14:58Swimming in a protected area
15:00820 yards from shore
15:02With no boat in sight
15:03Why don't you come on up?
15:12Because 80% of the local coral reef
15:15Was killed in a recent extreme heat wave
15:24Swimming in the area is forbidden
15:26In order to protect the coral
15:27And allow it a chance to regenerate
15:29And while it's unclear
15:31If the two snorkelers were aware of the restrictions
15:37Come on
15:39Because you are in forbidden area
15:44No, please come on
15:45Right now
15:46They seem to believe these orders are optional
15:52Can you stop doing that?
16:04And while they do approach the boat
16:06They appear to resist getting in
16:08You either come up or we find you
16:10Catch me
16:12Okay, then we're going to find you
16:14So one of the rangers enters the water
16:16And takes matters into his own hands
16:34The rangers are undeterred by complaints
16:48And as they near the beach
16:50They drop the couple off
16:52And direct them to head towards land
16:56It's unknown if there are any further consequences
16:59But the interaction serves as a good lesson
17:09That while it's understandable
17:11To want to see spectacular sights while on vacation
17:14You either come up or we find you
17:16Catch me
17:17Be aware of local laws
17:19Or you could end up in some seriously hot water
17:24You are crazy
17:26Yeah, yeah, yeah, I'm crazy
17:32When customers go shopping
17:34They usually expect to get exactly what they pay for
17:37Nothing more
17:38And hopefully nothing less
17:40But every now and then
17:42There are times when a customer finds themselves
17:45With a product so unexpected
17:46It leaves them speechless
17:48At a hobby shop in New York
17:51A father and son are buying a specialty pack
17:54For a popular trading card game
17:56That's a cigar pack
17:57Yeah, you imagine that
17:58You imagine pulling a backpack
18:00Out of one of those
18:02I'd cry
18:03As the son begins to open his purchase
18:05His dad and the cashier
18:07Talk about how exciting it would be
18:09To get a certain type of pack
18:11Made up entirely of extremely rare cards
18:15I would be excited
18:16I'd be there
18:17You know a better
18:18You ain't ever going to chest
18:20You ain't going to chest it better high than that
18:22When suddenly
18:29The boy has hit the jackpot of trading cards
18:42Filled with 10 ultra rare cards
18:45This pack is worth at least $4,000
18:48According to a news article
18:50Overwhelming the young boy
18:52Dude, I can't believe it
18:55That is the happiest thing
18:57I can't
19:00I built a picture of Peggy and all this
19:03Though it's unclear what the happy collectors
19:06Plan on doing with the fancy new cards
19:08Can you imagine pulling a backpack
19:09Out of one of those
19:10It's very clear that they are already
19:13More than worth the price
19:14That they paid for them
19:16Quit me! Quit me!
19:18No it's not
19:18Quit me!
19:19It's a lot of this
19:20Oh my God!
19:21Holy
19:21F***ing life!
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