Customer.Wars.S08E07

CinemaStoryHouse

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Transcript

00:19The hotel does not want you here for their reasons, so you're going to be leaving.

00:23Are you going to be arrested?

00:25Are you going to be arrested?

00:26I will give a with you.

00:27Are you arresting me?

00:29Are you telling me the hotel?

00:31Come on.

00:34Because you are in forbidden area.

00:38You are arrested!

00:46Oh my God, people are-

00:48Oh my God.

00:52What the f***?

00:58Customer complaints are at an all-time high, putting workers on the defensive.

01:08And with labor shortages, supply chain woes, and a 40% rise in violent retail crime, it's an all-out

01:16battle at the checkout.

01:22The customer is always right.

01:23Call the cops.

01:24It's just plain wrong.

01:26I am a customer!

01:27And the customer too, Becky!

01:32I don't know what the f*** is wrong with this bitch, but I'm not the one for that.

01:35A nationwide survey of frontline service workers reports that 53% of them have encountered unruly customers.

01:42You're going to slam a window in my face?

01:45Please, sorry.

01:45That's very rude.

01:46Let's back up.

01:48Let's back up.

01:49Let's back up.

01:49And while employees are generally trained to deescalate the situation, some may be compelled to respond with aggression.

01:58What are you trying to f*** now?

02:03Like in this situation where, according to the person filming, a man was aggressive towards employees, prompting them to remove

02:11him from the premises.

02:12Walk.

02:13Get the f*** out.

02:15Get out of here.

02:15But sometimes the line between acting out of concern for worker safety and simply being pushed to the limit is

02:22harder to discern.

02:26At a baseball stadium in Pennsylvania, according to news reports, this employee is confronting a fan because he believes the

02:36man and his friend were bothering a food and beverage worker.

02:45As tempers flare, it doesn't take long for the verbal sparring to turn physical.

03:02As both men seem to prepare for round two, a few bystanders try to intervene.

03:09Now get off.

03:10They are a killer man.

03:12You gotta get off.

03:13They're a killer man.

03:14You gotta get off.

03:14But the fan approaches the employee and according to news articles, spits blood.

03:21Hey, stop doing that.

03:24Stop.

03:26Stop.

03:27Stop.

03:28Stop.

03:28And then appears to do it again.

03:33Stop it right now.

03:35Hey, oh.

03:36You're gonna go security now.

03:37As another apparent employee attempts to intervene, the worker escalates.

03:53Moments later, stadium security arrives.

04:05And while they struggle to separate the two combatants, eventually, they walk off with the employee and local police show

04:16up on the scene.

04:17Although, according to news reports, neither party chooses to press charges.

04:24Following the incident, the baseball team releases a statement saying that the employee is suspended and that the incident is

04:31under investigation.

04:34But no matter what provocation arises from a customer, employees are advised to keep their hands and accessories to themselves.

04:45I did it.

04:46I'm going to get it.

04:49I'm going to get it.

04:50I'm going to get it.

04:51I'm going to get it.

04:52Yeah, I'm going to get it.

04:56Successful, luxury hotels excel as something called guest centricity, which means making customer relationships the top priority.

05:05and while that means sometimes catering to difficult guests if their behavior

05:12diminishes the experience of others the hotel might have to bring that

05:16relationship to an end at a hotel in Florida

05:23we have two guests that are clearly drunk and they're being very aggressive

05:28towards other people and already start hitting people I want to get them out of

05:32here according to the police report officers have been called because an

05:37allegedly intoxicated mother and daughter who I checked in earlier tried to enter

05:41the wrong room and then became aggressive with staff who came to assist them all

05:46of a sudden these people just so mean and just like me over and we're in the dining

05:52room yeah I'm in the travel business and then she's with me my daughter and I was

06:00knocked down what were you checking out tomorrow okay well they got gonna

06:07probably want you to stay here but they got that right and now they are being

06:12asked to leave the women seem to be confused by the news that they must

06:20vacate the hotel okay you both they both appear a little intoxicated tonight I'm

06:24not intoxicated I can smell it I didn't drink I can smell alcohol okay okay well

06:30what's gonna happen is I don't the hotel does not want you here for their reasons

06:33so you're gonna be leaving we're gonna go to your room and get your stuff you can

06:37find another hotel at this point a second officer arrives on the scene I'm trying to

06:52talk right now he's trying to tell me that we have to leave and the women attempt to plead their

07:03case

07:03with him but pointing the finger at employees does not appear to persuade officers and as

07:21their outrage continues to rise if they listen so I'm not they want you to leave you have to

07:27leave that's all it is I believe you have to go to jail why are we paying so much money

07:31well so

07:32the officers tolerance is falling fast are you guys choosing to leave you're a liberal

07:40are you refusing to leave the property turn around please the daughter apparently tries to come to

07:57the mother's aid so the second officer breaks off to place her in restraints as well don't move

08:04don't move don't move don't move

08:11give me your other hand

08:12this is so messed up

08:17get up

08:20Jimmy play for another unit Jimmy Jimmy

08:22oh my god

08:23help

08:23police call for backup

08:26stand up

08:29I did nothing

08:33eventually more officers arrive on the scene

08:36mom you did nothing wrong

08:39and the daughter is escorted towards a waiting police car

08:44stop that all right just let it go now you said your piece already you said your piece

08:58the mother is brought to her feet and taken to the squad car

09:03where's my daughter

09:04the women are charged with trespass after warning and disorderly intoxication

09:09sit down okay thank you

09:11the daughter is also charged with resisting arrest without violence

09:15while the mother is additionally charged with resisting arrest with violence and battery on an officer

09:22the daughter pleads guilty to all charges plus two additional counts of battery and receives 12 months probation

09:31the mother pleads not guilty to all charges

09:35and the charges are disposed

09:38but the incident serves as a lesson that hospitality is a two-way street

09:43I got here you were yelling you were loud you were yelling

09:47and while staff should do their best to create a welcoming atmosphere

09:54a lack of respect can seriously shorten one stay

09:58turn around please

09:59turn around please

10:00no

10:01no

10:02no

10:03oh

10:04oh

10:05oh

10:06oh

10:19oh

10:20oh

10:23oh

10:32oh

10:35oh

10:36oh

10:38oh

10:40the stock because the is trying to go behind but then it's stuck behind the oh my god there's

10:48another what's everybody gonna do what it is a standoff like this case when four driverless

10:56cars appear to have a hard time deciding which should move first who's gonna win I cannot walk

11:02away now causing a minor traffic jam there's four of them stuck until finally but while some

11:17customers are able to laugh off a few technical glitches here and there not everyone is a fan

11:24of the future in California a group of people appear to ambush and encircle a driverless taxi

11:40blocking its advance as passengers sit inside according to the passengers the people outside

11:53allegedly jump on the hood of the car before spray-painting the windows and even appear to

12:00record their own misdeeds why are you connected to rider support this call may be recorded concern

12:08for their safety the four women inside call the ride shares customer support line to get help

12:13oh my god but it may be too late an unknown object is hurled at the car oh yeah there's

12:28people

12:28spray-painting the car and they're throwing things at it are you guys okay no we're not okay

12:37oh my god an employee works to get the passengers help immediately please I heard that the doors are

12:44left and you're safe inside this car the cars trying to drive away yeah it's trying to drive away yeah

12:53luckily the group of attackers seem to exit the scene and the vandalized vehicle manages to steer the

12:59passengers away from the fraud situation as a second employee enters the chat I'm glad that it's on

13:05the move now again but do you guys need emergency services are you guys okay no yeah no one is

13:10hurt

13:10yeah the car is the cars trash the passengers eventually get to their destination safely here's

13:20what they did that is insane before the car returns to its home for repairs after we got into

13:30the car and while it's unclear if the alleged defenders are caught or why they attacked the vehicle in

13:37the first place a spokesperson for the ride share company states that the trust and safety of the

13:42community is their top priority that was so scary and that they promptly alerted authorities who are

13:49investigating the incident here's hoping that if whoever was responsible has any issues with

14:00technology in the future they forgo the vandalism and choose to express themselves via the company's

14:08customer service hotline instead according to one report tourism around coral reefs contributes 36

14:23billion dollars to the global economy every year unfortunately the tourists themselves can take a toll

14:30on the reefs as chemicals from sunblock oil from boats and grabbing or kicking coral can all have

14:38a negative impact which is why testing the boundaries that protect these sites even if

14:44unintentionally can have serious consequences at a national park in Thailand a group of Rangers

14:56discover a man and a woman swimming in a protected area 820 yards from shore with no boat in sight

15:12because 80 percent of the local coral reef was killed in a recent extreme heat wave

15:23swimming in the area is forbidden in order to protect the coral and allow it a chance to regenerate and

15:30and while it's unclear if the two snorkelers were aware of the restrictions

15:46they seem to believe these orders are optional

16:04and while they do approach the boat they appear to resist getting in you either come up or we find

16:10okay then we're going to find you so one of the Rangers enters the water and takes matters into his

16:18own

16:33hands the Rangers are undeterred by complaints

16:48and as they near the beach they dropped a couple off and direct them to head towards land

16:56it's unknown if there are any further consequences but the interaction serves as a good lesson

17:09that while it's understandable to want to see spectacular sights while on vacation

17:14you either come up or we find you

17:17be aware of local laws

17:21or you could end up in some seriously hot water

17:32when customers go shopping they usually expect to get exactly what they pay for nothing more and

17:39hopefully nothing less but every now and then there are times when a customer finds themselves with a

17:45product so unexpected it leaves them speechless at a hobby shop in New York a father and son are buying

17:53a

17:53specialty pack for a popular trading card game

17:56that's a Sagan pack

17:57yeah you imagine that you imagine pulling about packing one of those

18:02I'd cry

18:03as the son begins to open his purchase his dad and the cashier talk about how exciting it would be

18:09to get a certain type of pack made up entirely of extremely rare cards

18:15I would be excited I'd be there you know a better you ain't ever going to chest

18:20you ain't going to chest it better high than that

18:22when suddenly

18:30the boy has hit the jackpot of trading cards

18:42filled with 10 ultra rare cards this pack is worth at least $4,000 according to a news article overwhelming

18:51the young boy

18:52dude I can't believe that

18:55dude I can't believe that

18:56that is the happiest thing

18:57I can't

19:00dude

19:01I built a picture of Peeky and all this

19:03though it's unclear what the happy collectors plan on doing with the fancy new cards

19:08can you imagine pulling about packing one of those

19:10it's very clear that they are already more than worth the price that they paid for them

19:16what's it?

19:17what's it?

19:18what's it?

19:20oh my god

19:21holy

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